In addition, follow any specific occupational safety and health standards for your workplace or area. This manual is intended solely for the use and information of Neopost USA, its designated agents, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards.
TABLE OF CONTENTS Table of Contents Table of Contents SECTION 1 – Getting Acquainted Operator View Rear View Control Panel SECTION 2 – Installing Printer Choose a Location Contents of Packaging Assembling Printer Install Rear Media Support Install Rear Media Guide Connecting Printer Install Inkjet Cartridges Set up Feed...
SECTION 1 GETTING ACQUAINTED SECTION 1 – Getting Acquainted Operator View Printhead Holder – Holds Printheads/Ink Cartridges. Media Side Guides – Help guide media to Printheads. Rear Media Guide – Allows for adjustment in stack angle, based on media type and length.
SECTION 1 GETTING ACQUAINTED Rear View Separator Locking Knob – Lock and unlock Separators to adjust for different media thicknesses. Sheet Separator – Separates each piece of media as it is fed. USB Port – Connects Printer to your computer using your USB Port. Main Power Switch –...
SECTION 1 GETTING ACQUAINTED Control Panel ON LINE key – Indicator lights when data is sent to Printer and printing is ready to begin. Also turns Printer offline to access the Menu mode. + key – In Menu mode, use this key to scroll to the next selection. ENTER key –...
Place Printer on a sturdy worktable or cabinet at least 12" from any walls. Protect Printer from excessive heat, dust, and moisture – avoid placing it in direct sunlight. Contents of Packaging AS-150 Printer Power Cord Software Side Guides Rear Media Support & Guide...
SECTION 2 INSTALLING PRINTER Install Rear Media Support Install Rear Media Support using two screws [A] (included) onto Rear Center Plate (as shown). Install Rear Media Guide Insert Adjusting Knob [A] through Rear Media Guide and Rear Media Support. Screw into rectangular washer [B].
SECTION 2 INSTALLING PRINTER Connecting Printer Plugging in Printer Make sure Printer’s Main Power Switch is turned OFF. Connect one end of power cord to rear receptacle on Printer. Plug other end into a 115-240 Volt AC, 50/60 Hz. grounded outlet. CAUTION DO NOT USE ADAPTER PLUGS OR EXTENSION CORDS TO CONNECT...
SECTION 2 INSTALLING PRINTER Install Inkjet Cartridges Printer has 3 Inkjet Cartridges. To install Cartridges: Remove Inkjet Cartridge from packaging. Take care not to touch copper contacts, metal plate, or gold printhead. Remove protective tape from Printhead. Open Latch Lever mounted on Inkjet Cartridge Holder.
SECTION 2 INSTALLING PRINTER Set up Feed Printer has two Sheet Separators, two Side Guides, and a Rear Media Support and Guide. Adjust Sheet Separators individually: Move Side Guides to access locking screws. Loosen locking screw(s) [A] (as shown) and raise Separator.
Click Next>. Tip: You will change this to USB later. “Install the printer driver” window opens. Select “Neopost AS-150…” from the “Printers” list. Click Next>. “Type a printer name” window opens. This screen allows you to change the “default” name of the printer;...
SECTION 2 INSTALLING PRINTER USB Port Selection and Verification Process Please use the following procedure to select and verify that the proper USB port selection was made before you attempt to print. Before You Begin (Some General Driver Install Notes): ...
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SECTION 2 INSTALLING PRINTER 4. Did the printer status change when you powered the printer off/on? • NO: Click on the “Ports” tab; then locate and select the next USB port selection in the list. Click on Apply. Then go to Step # 3. •...
SECTION 3 OPERATING PRINTER SECTION 3 – Operating Printer This section is divided into two parts. The first part describes the function of Printer Control Panel and MENU features. The second part describes the Printer Driver Properties and various options available when running a job. It is assumed that the feed is set up, the Driver is loaded and the Printer is connected to your computer.
SECTION 3 OPERATING PRINTER MENU key The MENU key is used to access the special features built into the printer. The basic features are accessed by taking the printer Off-Line and then momentarily pressing the MENU key. Use the “+” or “-” keys to access the features. The features available under this mode of operation are as follows: Press Enter to Purge –...
SECTION 3 OPERATING PRINTER Setup Menu : To access the Setup Menu; take the printer Off-Line then press and hold the MENU key until the “Setup Menu” appears. Step through the Setup Menu items, using the “+” or “-” key. Total Count –...
SECTION 3 OPERATING PRINTER Printer Driver Properties The Printer Driver controls Printer operation and allows you to send fixed and variable text and graphics to Printer. Within your data management software is a “Print” function. In that “Print” function is a Properties button.
SECTION 3 OPERATING PRINTER Advanced Button: If you click on the Advanced Button, the “Advanced Options” window opens; with the following features. Paper/Output Paper Size: Select a paper size from the pull-down list. NOTE: Maximum media size is 6.5" W x 9.5" L. Copy Count: Allows you to select the number of copies.
Printers” folder on your computer. Close your print application program before proceeding. Open the “Devices & Printers” folder. Right Click on the item labeled “Neopost AS-150…”, then select “Printer Properties”. “Printer Properties” window opens. Click on the “Device Settings” Tab.
SECTION 4 MAINTENANCE SECTION 4 – Maintenance This section covers how to care for Ink Cartridges, clear paper jams, replace Sheet Separators, and perform routine maintenance on Printer. Inkjet Cartridge Replace Printer Inkjet Cartridges when out of ink, when print quality is poor, or when purging and cleaning have not helped image quality.
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SECTION 4 MAINTENANCE Storage Short-term Cartridge Storage (Less than 8 hours or less than 2 hours in hot/dry environments.) • The cartridge can be left in the Printer, for short periods of time. • The next time that the Printer is used, the cartridge nozzles may have to be cleaned and purged Long-term Cartridge Storage (More than 8 hours or more than 2 hours in hot/dry environments.) •...
SECTION 4 MAINTENANCE Purging Nozzles If Printhead sits inactive for a period of time, ink may dry in the Nozzles. Printing may not remove these “ink plugs” from the Nozzles. White streaks appear in printed text or graphic. To improve print quality, these ink plugs need to be forced out or purged.
SECTION 4 MAINTENANCE Cleaning the Printer WARNING! PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE DISCONNECT PRINTER FROM ITS POWER SOURCE! Printer must be cleaned regularly of accumulated paper dust and ink. Depending on types of media run, paper dust may accumulate within Printer and on Transport.
SECTION 5 TROUBLESHOOTING SECTION 5 – Troubleshooting Guide Troubleshooting Guides are provided to assist in solving any problems that might occur with Printer or its software. We tried to make them as complete as possible. The best advice we can offer is to make sure that system is set up properly, plugged in, and has an adequate supply of ink before attempting to troubleshoot any problem.
Media is too thin or too thick Media thickness: 0.008" min to 0.020 max. Can’t increase belt speed This is Normal. The AS-150 printer only feeds at (No belt speed control) one speed (22 ips). Database problem Check data in database program.
APPENDIX A APPENDIX A – Printer Specifications PRINT TECHNOLOGY Inkjet, Three HP 45 High Capacity Inkjet Cartridges BELT SPEED 110 ft./minute – 22 in./second (33.5 m/minute – 55.6 cm/second) High Quality 600 x 600 DPI PRINT QUALITY Standard Quality 600 x 300 DPI Letter Quality 600 x 200 DPI (Dots Per Inch)
Please contact your local Distributor to obtain service and support for your printer. Service should only be performed by a qualified Neopost service technician. To obtain service and support, please click on the following link and then click on the SUPPORT link.
INDEX ON LINE ............3 RESET ............3 Appendix A TEST PRINT ..........3 Specifications ..........24 Appendix B Supplies ............25 LCD Display ............1 Assembling Printer ..........4 Locking Knob, Sheet Separator ......2 Batch Counter ........... 13 Main Power Fuse ..........
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INDEX Purge ..............13 Side Guides ............4 Purge While Printing ........14 Side Guides, Media..........1 Specifications, Printer ........24 Rear Guide, Media..........1 Storage, Inkjet Cartridge ........19 Receptacle, Power ..........2 Supplies, Printer ..........25 Replacing Support, Rear Media .......... 1 Inkjet Cartridge ..........
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