Hardware Diagnostics - Lenovo ThinkStation p910 Hardware Maintenance Manual

ThinkStation Diagnostics
ThinkStation Diagnostics is preinstalled on your computer and also is available for download at:
http://www.lenovo.com/diags
Note: If you install Windows 7 by yourself, ensure that ThinkStation Diagnostics is installed after Lenovo
Solution Center if both programs are needed on the same computer.
ThinkStation Diagnostics enables you to troubleshoot and resolve computer problems. The program notifies
you of any issues detected by the real-time hardware diagnostic monitoring function. The program also
provides the details of the issue, analyzes possible causes, and provides solutions.
To open the Lenovo Solution Center program or the ThinkStation Diagnostics program, see "Accessing a
program on your computer" on page 43.
For more information about using Lenovo Solution Center and ThinkStation Diagnostics, refer to the help
system of the program.
If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center or
ThinkStation Diagnostics, save and print the log files created by the program. You might need the log files
when you speak to a Lenovo technical support representative.

Hardware diagnostics

Your computer supports the hardware diagnostics function. This function enables your computer to monitor
some hardware components in real time for potential issues that might not be easily detectable during
normal use. When the computer detects an issue or error, the four-digit diagnostic display on the front of the
computer displays text and a numerical error code. Refer to "Front view" on page 27.
For information about the issue or error, do the following:
1. Connect either of the following devices to the diagnostic USB connector on the front of the computer:
• A USB key
TM
• An Android device with the Lenovo Workstation Diagnostics app installed
Refer to "Front view" on page 27.
2. Wait about 10 to 15 seconds for the diagnostic data to transfer from the computer to the USB device.
During the data transfer, the four-digit diagnostic display displays "File Copy". When the data transfer
finishes, the four-digit diagnostic display displays "File Copy Done".
Note: Diagnostic data is available for transfer through the diagnostic USB connector only when text
and a numerical error code is displayed on the four-digit diagnostic display. In normal conditions, the
diagnostic USB connector functions as a standard USB 3.0 connector.
3. Depending on whether you are using a USB key or an Android device (such as a smartphone), do
one of the following:
• If you are using a USB key, go to http://support.lenovo.com/workstation_diagnostics for information
about how to read the error data on the USB key.
• If you are using an Android device with the Lenovo Workstation Diagnostics app installed, open
the application for details about the error. For more information about the Lenovo Workstation
Diagnostics app, go to:
http://www.thinkworkstationsoftware.com/diags.html
For more information about how to use the diagnostic USB connector on your computer, decipher the error
codes, or use the Lenovo Workstation Diagnostics app, go to:
http://www.thinkworkstationsoftware.com/diags.html
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P910 Hardware Maintenance Manual