Lenovo Solution Center; Hardware Diagnostics - Lenovo ThinkStation P500 Manual

Notes:
1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. For
more information about the Lenovo Solution Center program, see "Lenovo Solution Center" on page 66.
2. If you are unable to isolate and repair the problem yourself after running the diagnostic program, save
and print the log files created by the diagnostic program. You will need the log files when you speak to a
Lenovo technical support representative.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for maximum system performance.
• Your can download the Lenovo Solution Center program from http://www.lenovo.com/diags.
• If you are using a Windows operating system other than Windows 7 or Windows 8.1, go to
http://www.lenovo.com/diags for the latest information on diagnostics for your computer.
To run the Lenovo Solution Center program, see "Lenovo programs" on page 15.
Note: If you cannot isolate and repair the problem yourself after running the program, save and print the log
files. You will need the log files when you speak to a Lenovo technical support representative.
For additional information, refer to the Lenovo Solution Center help system.

Hardware diagnostics

Your computer supports the hardware diagnostics function. This function enables your computer to
monitor some hardware components in real time for potential issues that might not be easily detectable
during normal use. When the computer detects an issue or error, the diagnostic indicator on the front of
the computer is illuminated or blinks. See "Locating connectors, controls, and indicators on the front
of your computer" on page 2.
For information about the issue or error, do the following:
1. Connect either of the following devices to the diagnostic USB connector on the front of the computer:
• A USB key
TM
• An Android device with the Lenovo Workstation Diagnostics app installed
See "Locating connectors, controls, and indicators on the front of your computer" on page 2.
2. Wait about 10 to 15 seconds for the diagnostic data to transfer from the computer to the USB device.
During the data transfer, the diagnostic indicator blinks quickly. When the data transfer finishes, the
indicator stops blinking and stays on.
Note: Diagnostic data is available for transfer through the diagnostic USB connector only when the
diagnostic indicator is illuminated or blinks at an error detection. In normal conditions, the diagnostic
USB connector functions as a standard USB 3.0 connector.
3. Depending on whether you are using a USB key or an Android device (such as a smartphone), do
one of the following:
• If you are using a USB key, go to http://support.lenovo.com/workstation_diagnostics for information
about how to read the error data on the USB key.
• If you are using an Android device with the Lenovo Workstation Diagnostics app installed, open the
application for details about the error. For more information on the Lenovo Workstation Diagnostics
app, go to http://www.thinkworkstationsoftware.com/diags
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ThinkStation P500 and P700 User Guide