Lenovo ThinkStation P500 Hardware Maintenance Manual
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Lenovo ThinkStation P500 Hardware Maintenance Manual

Machine types: 30a6, 30a7, 30a8, and 30a9
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See also: Configuration Manual , User Manual
ThinkStation P500 and P700
Hardware Maintenance Manual
Machine Types: 30A6, 30A7, 30A8, and 30A9

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Summary of Contents for Lenovo ThinkStation P500

  • Page 1 ThinkStation P500 and P700 Hardware Maintenance Manual Machine Types: 30A6, 30A7, 30A8, and 30A9...
  • Page 2 1 “Read this first: Important safety information” on page 1 and Appendix E “Notices” on page 205. First Edition (September 2014) © Copyright Lenovo 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration...

  • Page 3: Table Of Contents

    8.1 operating system ..Chapter 6. Advanced configuration . . 65 An introduction to Lenovo programs ..Using the Setup Utility program ..
  • Page 4 Diagnostics ....Replacing the power supply assembly . . . Lenovo Solution Center ..Installing or replacing a PCI card ..
  • Page 5 Safety and Warranty... Recycling information for Brazil ..Lenovo Web site ... . Battery recycling information for Taiwan ..
  • Page 6 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 7: About This Manual

    Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1. © Copyright Lenovo 2014...
  • Page 8 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 9: Chapter 1. Read This First: Important Safety Information

    • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. • Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. © Copyright Lenovo 2014...

  • Page 10: Electrical Safety

    Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 11 • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...

  • Page 12: Safety Inspection Guide

    2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people while handling the part. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 13: Grounding Requirements

    • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.
  • Page 14 Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 15 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 16 ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 17 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 Read this first: Important safety information...
  • Page 18 • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser. Não existem peças que podem ser consertadas no interior do dispositivo. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 19 • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto.
  • Page 20 ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 21 Chapter 1 Read this first: Important safety information...
  • Page 22 ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 23 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 24 L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation. Pour mettre l'unité hors tension, vous devez déconnectertous les cordons de la source d'alimentation. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 25 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 26 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 27 Chapter 1 Read this first: Important safety information...
  • Page 28 ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 29 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...
  • Page 30 Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 31 Chapter 1 Read this first: Important safety information...
  • Page 32 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 33 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 34 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 35: Chapter 2. Product Overview

    • Locations of parts on the system board • Locations of internal drives • Computer features • Software programs provided by Lenovo Locations This section provides the following topics: • “Locating connectors, controls, and indicators on the front of your computer” on page 28 •...

  • Page 36: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Your ThinkStation computer comes with one of the following rear panels. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 37 ThinkStation P500 Figure 2. Rear connector locations Audio line-out connector Microphone connector Personal System/2 (PS/2) keyboard connector Serial connector USB 2.0 connectors (4) USB 3.0 connectors (4) Power cord connector PCI card area (PCI cards available vary by model) Security-lock slot...
  • Page 38 Audio line-in connector PS/2 mouse connector Note: For both ThinkStation P500 and ThinkStation P700 computers, one or more discrete graphics cards might be installed in the Peripheral Component Interconnect (PCI) card area. Depending on your computer model, the graphics cards might provide the following connectors: •...
  • Page 39 Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. DVI monitor connector Used to attach a DVI monitor or other devices that use a DVI monitor connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN).

  • Page 40: Locating Components

    Locating major FRUs and CRUs The following illustration shows the locations of the major FRUs and Customer Replaceable Units (CRUs) in the computer. To remove the computer cover, see “Removing the computer cover” on page 111. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 41 Figure 5. Locating major FRUs and CRUs Chapter 2 Product overview...

  • Page 42: Locating Parts On The System Board

    For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http://www.lenovo.com/serviceparts-lookup Locating parts on the system board Note: Your computer comes with one of the following system boards. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 43 ThinkStation P500 Figure 6. System board part locations Front audio connector Internal speaker connector Memory slot Optical drive fan connector Memory slot Memory slot Memory slot Cover presence switch connector (Intrusion switch connector) Thermal sensor Microprocessor Memory slot Memory slot...
  • Page 44 Cover presence switch connector (Intrusion switch connector) (available on some models) Memory slot Memory slot Memory slot Microprocessor fan connector 1 Microprocessor 1 Memory slot Memory slot Memory slot Thermal sensor Flex adapter slot ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 45 Internal-storage-drive activity indicator connector 4-pin power connector (used only with a 9364 RAID card) Clear CMOS (Complementary Metal Oxide 4-pin power connector Semiconductor) /Recovery jumper Optical-drive fan connector Front-access storage enclosure control connector SATA 3.0 connector SATA 3.0 connector Front fan connector Front-access storage enclosure control connector 4-pin power connector 29-in-1 card reader connector...

  • Page 46: Locating Internal Drives

    Card reader (for an SD card) Optical drive bays (2) (for an optical drive, a flex module, or a front-access storage enclosure) Storage drive bays (4) (for a hard disk drive, a hybrid drive, or a solid-state drive) ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 47: Locating The Machine Type And Model Label

    Then click Settings ➙ PC info to view the information. Memory • For ThinkStation P500: Up to eight double data rate 4 (DDR4) error correction code (ECC) unbuffered dual inline memory modules (UDIMMs), DDR4 ECC registered DIMMs (RDIMMs), or DDR4 ECC load-reduced DIMMs (LRDIMMs) •...
  • Page 48 For more information, see “Locating connectors, controls, and indicators on the front of your computer” on page 28 and “Locating connectors on the rear of your computer” on page 28. Expansion • Card reader slot ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 49 • Memory slots • Optical drive bays • PCI card slot • PCI Express x1 card slot (available on ThinkStation P500 only) • PCI Express x4 card slots • PCI Express x8 card slots • PCI Express x16 graphics card slots For more information, see “Locating internal drives”...
  • Page 50 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 51: Specifications

    Control Panel. The icon name displayed in the search result or Control Panel might be different from the program name. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table.

  • Page 52: Accessing Lenovo Programs On The Windows 8.1 Operating System

    Press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon in the bottom-left corner of the screen to go to the Apps screen.
  • Page 53 As a result, you can access, edit, and share your files from anywhere. With Lenovo Reach, you also can add your favorite Web services to your cloud desktop and stay logged-in to Web sites with the cloud password manager.
  • Page 54 • System Update (Windows 7 and Windows 8.1) The System Update program helps you keep the software on your computer up-to-date by downloading and installing software update packages. Examples of these software update packages include Lenovo programs, device drivers, UEFI BIOS updates, and other third-party programs.

  • Page 55: Chapter 3. Using Your Computer

    When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 56: Using The Fingerprint Reader

    To open Fingerprint Manager Pro or ThinkVantage Fingerprint Software and use the fingerprint reader, do the following: • On the Windows 7 operating system, see “Accessing Lenovo programs on the Windows 7 operating system” on page 43. • On the Windows 8.1 operating system, see “Accessing Lenovo programs on the Windows 8.1 operating system”...

  • Page 57: Advanced Configuration And Power Interface (Acpi) Bios

    Advanced configuration and power interface (ACPI) BIOS Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode is ignored. Not all operating systems support ACPI BIOS mode. Automatic Power-on features The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

  • Page 58: Setting The Volume From Control Panel

    – High temperature – High humidity – Excessive dust – Excessive vibration or sudden shock – An inclined surface – Direct sunlight • Do not insert any object other than a disc into the drive. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 59: Handling And Storing A Disc

    If your computer is installed with a recordable optical drive, you can use the drive to record a disc. To record a disc, do the following: • On the Windows 7 operating system, use either the Corel DVD MovieFactory Lenovo Edition program or the Power2Go program installed on your computer.

  • Page 60: Navigating Among Screens On The Windows 8.1 Operating System

    • Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 61: Accessing Control Panel On The Windows 8.1 Operating System

    For the answers to more frequently asked questions about using your computer, go to: http://www.lenovo.com/support/faq How can I get my user guide in another language? The user guide is available in various languages at: http://www.lenovo.com/UserManuals...
  • Page 62 Chapter 10 “Recovery information” on page 103. Additionally, in case of a hard-disk-drive failure, you can order a recovery disc set from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 12 “Getting information, help, and service”...

  • Page 63: Chapter 4. You And Your Computer

    51–61 cm (20–24 inches). Then, position the monitor so that you can view it without twisting your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. © Copyright Lenovo 2014...

  • Page 64: Glare And Lighting

    For more information about power cords, see “Power cords and power adapters” on page 1. Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. Some technologies are already provided in your operating system. Others can be purchased through vendors.
  • Page 65 On-screen notification On-screen notification helps hearing-impaired people be aware of the status of their computer. On-screen notification replaces sounds with visual cues or text captions to indicate that activity is happening on the computer. As a result, system alerts are noticeable even when they are not heard. For example, when you select one object with your keyboard, the object is highlighted.
  • Page 66 Note: Setting too low of a resolution might prevent some items from fitting on the screen. For alternatives on increasing the size of text and other objects, see the following: ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 67 • “Customizable text size” on page 58 • “Magnifier” on page 58 • “Zoom” on page 58 Ease of Access keyboard shortcuts The following table contains keyboard shortcuts that can help make your computer easier to use. Keyboard shortcut Function Windows logo key + U Open the Ease of Access Center Right Shift for eight seconds...

  • Page 68: Moving Your Computer To Another Country Or Region

    Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 69: Chapter 5. Security

    Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop and might also come with a key lock that is built into the computer cover. © Copyright Lenovo 2014...
  • Page 70 Figure 10. Installing a padlock Figure 11. Locking the computer cover ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 71: Attaching A Kensington-Style Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 12.

  • Page 72: Windows Passwords

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 73: Chapter 6. Advanced Configuration

    Setup Utility program. See “Starting the Setup Utility program” on page 65. Then, follow the instructions on the screen. You can use either the keyboard or the mouse to navigate through menu choices. The keys used to perform various tasks are displayed at the bottom of each screen. © Copyright Lenovo 2014...

  • Page 74: Using Bios Passwords

    To set, change, or delete a password, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 65. 2. From the Setup Utility program main menu, select Security. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 75: Enabling Or Disabling A Device

    3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations”...

  • Page 76: Selecting A Startup Device

    69. Enabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

  • Page 77: Exiting The Setup Utility Program

    Setup Utility program. Updating or recovering the BIOS Lenovo might make changes and enhancements to the BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com/drivers. Instructions for using the BIOS updates are available in a TXT file that is included with the update files.

  • Page 78: Using System Programs

    Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 79: Updating The Bios From Your Operating System

    Updating the BIOS from your operating system Lenovo makes constant improvements to its Web sites. The Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update the BIOS from your operating system, do the following: 1.

  • Page 80: Recovering From A Bios Update Failure

    • “Configuring SATA or SAS RAID functionality with the Intel RSTe configuration utility” on page 73 Installing SATA or SAS hard disk drives Ensure that your computer has the minimum number of SATA or SAS hard disk drives installed for the following supported levels of RAID: ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 81 • RAID Level 0 - Striped disk array – A RAID Level 0 hard disk drive group consisting of at least two hard disk drives – Supported strip size: 4 KB, 8 KB, 16 KB, 32 KB, 64 KB, or 128 KB –...
  • Page 82 This section provides instructions on how to reset hard disk drives to non-RAID. To reset hard disk drives to non-RAID, do the following: 1. Enter the Intel RSTe configuration utility. See “Entering the Intel RSTe configuration utility” on page 73. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 83: Quick Raid Setup Using The Lsi Megaraid Bios Configuration Utility

    • The following steps in this section are intended to guide you through a quick setup of basic RAID functions with the LSI MegaRAID SAS adapter. For advanced setup and configuration using this adapter, refer to the complete MegaRAID SAS Software User Guide that is available at http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM007543. This section provides information about the following topics: •...
  • Page 84 • Automatic Configuration: Automatically create an optimal RAID configuration. 4. Select Manual Configuration, and then click Next. The Drive Group Definition window is displayed. To create hard disk drive groups, do the following: ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 85 a. Select one or more hard disk drives for the group (keep pressing Ctrl while selecting more than one hard disk drive). b. Click Add To Array to move the selected hard disk drives to Drive Groups. c. Click Accept DG to create the hard disk drive group. d.
  • Page 86 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 87: Chapter 7. Preventing Problems

    This section explains how to get the latest updates for your computer. Getting the latest device drivers for your computer Note: Lenovo makes constant improvements to its Web sites. The contents on the Web page are subject to change without notice, including the contents referenced in the following procedure.

  • Page 88: Using The System Update Program

    To open System Update, see “Accessing Lenovo programs on the Windows 7 operating system” on page 43 or “Accessing Lenovo programs on the Windows 8.1 operating system” on page 44. If System Update is not currently installed on your computer, you can download it from the Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 89: Optical Mouse

    1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Ensure that no liquid drips onto or between the keys.

  • Page 90: Moving Your Computer

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determines the cause of a problem. • Create Product Recovery discs. See “Creating and using recovery media” on page 103 for more information about using Product Recovery discs to restore the hard disk drive to the factory-default settings.

  • Page 91: Chapter 8. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at: http://www.lenovo.com/support/phone...

  • Page 92: Troubleshooting Procedure

    If this does not correct the problem, continue with the next step. 6. Run the diagnostic program. See “Lenovo Solution Center” on page 94 for more information. • If the diagnostic program detects a hardware failure or if you are unable to run the diagnostic program, contact the Lenovo Customer Support Center.

  • Page 93: Audio Problems

    1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, ensure that you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.

  • Page 94: Dvd Problems

    • Use the DVD menu for the video to select a different audio track. Playback is slow or choppy Solutions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is set to less than 1152 x 864 pixels. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 95: Intermittent Problems

    (one to five hard disk drives) or the LSI MegaRAID SAS adapter is installed. If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 94. If you need technical assistance, see Chapter 12 “Getting information, help, and service”...

  • Page 96: Problems With The Keyboard Or Mouse

    Refer to “Installing or replacing a 3.5-inch storage drive in the storage drive bay” on page 130. If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 94.

  • Page 97: Monitor Problems

    The fingerprint reader on the keyboard does not work Solutions: • Enroll your fingerprint correctly. • Never scratch the surface of the reader with a hard, pointed object. • Never scrap the surface of the reader with your nail or anything hard. •...

  • Page 98: Networking Problems

    The adapter stops working for no reason Solution: The network driver files might be corrupt or missing. Update the driver by referring to the “Solution” description for the previous problem to ensure that the latest device driver is installed. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 99: I Have Connected An Option To My Computer, But It Does Not Work

    The Wake On LAN feature is not working Solution: Enable the Wake On LAN (WOL) feature in the BIOS program. My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection fails or errors occur Solution: Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE-T hub/switch (not 100 BASE-X).

  • Page 100: The Printer Does Not Work

    • Connect the serial cable to the serial connector on the computer and to the serial device. If the serial device has its own power cord, attach the power cord to a grounded electrical outlet. • Turn on the serial device and keep the device online. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 101: Software Problems

    • Install any application programs supplied with the serial device. Refer to the documentation that comes with the serial device for more information. • If you added one serial-connector adapter, install the adapter correctly. Software problems This section provides solutions to software-related problems. When using a sort feature, dates cannot be sorted in the correct order Solution: Some programs developed before the year 2000 used only the last two digits of a year to sort dates, assuming the first two digits were 19.

  • Page 102: Lenovo Solution Center

    Note: If you cannot isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative. For additional information, refer to the Lenovo Solution Center help system.

  • Page 103: Hardware Diagnostics

    • If you are using a USB key, go to http://www.lenovo.com/support for information about how to read the error data on the USB key. • If you are using an Android device with the Lenovo Mobile Diagnostic application installed, open the application for details about the error.
  • Page 104 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 105: Chapter 9. Service Checkout And Symptom-To-Fru Index

    If possible, have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? © Copyright Lenovo 2014...

  • Page 106: Symptom-To-Fru Index

    • If you did not receive any error message, look for a description of your error symptoms in the first part of this index. Hard disk drive boot error A hard disk drive boot error can have the following causes. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 107: Power Supply Problems

    Error FRU/Action The start-up drive is not in the boot sequence in Check the configuration and ensure the start-up drive is configuration. in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corrupted.

  • Page 108: Miscellaneous Error Conditions

    1. Ensure that network is in startup sequence as first device or first device after diskette. 2. Ensure that network adapter is enabled for RPL. 3. Network adapter (Advise network administrator of new MAC address) ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 109 Message/Symptom FRU/Action ® Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...

  • Page 110: Undetermined Problems

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing the system board” on page 178. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 111: Chapter 10. Recovery Information

    Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you must install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: 1.

  • Page 112: Creating Recovery Media

    Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
  • Page 113 To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 114: Creating And Using A Rescue Medium

    Creating a rescue medium To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 115: Reinstalling Preinstalled Programs And Device Drivers

    Reinstalling preinstalled programs and device drivers Your computer enables you to reinstall preinstalled programs and device drivers. Reinstalling preinstalled programs To reinstall programs preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to C:\SWTOOLS.

  • Page 116: Solving Recovery Problems

    Attention: If you reset your computer, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep. To reset your computer, do the following: ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 117: Using The Advanced Startup Options

    1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2. In the Remove everything and reinstall Windows section, click Get started. Using the advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
  • Page 118 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 119: Chapter 11. Installing Or Replacing Hardware

    1 “Read this first: Important safety information” on page 1. Notes: • Use only computer parts provided by Lenovo. • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 120: Removing And Reinstalling The Direct Cooling Air Baffle

    1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 111. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 121 3. Grasp the handle in the direct cooling air baffle and pull the direct cooling air baffle out of the computer. Figure 14. Removing the direct cooling air baffle To reinstall the direct cooling air baffle, do the following: Chapter 11 Installing or replacing hardware...

  • Page 122: Installing Or Replacing A Device In The Optical Drive Bay

    1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 111. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 123 3. Remove the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 112. 4. Locate the optical drive bay that you want to use. See “Locating components” on page 32. 5. Depending on whether you are installing or replacing an optical drive, do one of the following: •...
  • Page 124 8. Reinstall the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 112. What to do next: • To work with another piece of hardware, go to the appropriate section. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 125: Installing Or Replacing A Device In The Flex Module

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 183. Installing or replacing a device in the flex module Important: Before you replace any FRU, be sure to read and understand Chapter 1 “Read this first: Important safety information”...
  • Page 126 Figure 21. Removing the clip of the slim optical drive in the flex module 4. Install the screws to secure the clip on the side of the new slim optical drive. Figure 22. Installing the clip of the slim optical drive in the flex module ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 127 5. Slide the new slim optical drive with the clip into the flex module until the slim optical drive snaps into position. Figure 23. Installing the slim optical drive in the flex module 6. Position the flex module cover on the flex module so that the rail guides on the bottom of the flex module cover engage the rails on the flex module.
  • Page 128 Flex the four clips on the sides of the card reader retaining bracket to remove the card reader from the bracket. Figure 27. Removing the card reader from the card reader retaining bracket ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 129 4. To install the new card reader into the card reader retaining bracket, align the four holes in the card reader with the corresponding studs on the bracket and then press the new card reader downward until it snaps into position. Figure 28.
  • Page 130 Figure 31. Removing the flex module cover 3. If you are replacing an eSATA connector or IEEE 1394 connector, do the following: a. Disconnect the eSATA connector or IEEE 1394 connector cable from the system board. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 131 b. Press the two clips toward each other as shown to pull the eSATA connector or IEEE 1394 connector out of the flex module. Figure 32. Removing the eSATA connector or IEEE 1394 connector in the flex module 4. Note the orientation of the eSATA connector or IEEE 1394 connector and route the eSATA connector or IEEE 1394 connector cable into the cable clip.

  • Page 132: Removing And Reinstalling The Optical Drive Bracket

    3. Remove the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 112. 4. Remove the device that is installed in the bracket. See “Installing or replacing a device in the optical drive bay” on page 114. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 133 5. Press the retaining clip on the top of the optical drive bracket and pivot the bracket outward from the rear to remove it from the computer chassis. Figure 35. Removing the optical drive bracket To reinstall the optical drive bracket, do the following: 1.

  • Page 134: Replacing The Cover Presence Switch

    4. Remove the optical drive bracket. See “Removing and reinstalling the optical drive bracket” on page 124. 5. Locate the cover presence switch. See “Locating components” on page 32. 6. Disconnect the cover presence switch cable from the system board. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 135 7. Slide the cover presence switch as shown to remove it from the computer chassis. Figure 38. Removing the cover presence switch 8. Align the two notches in the new cover presence switch with the two tabs on the computer chassis, and then push the new cover presence switch in until it is seated securely between the tabs.

  • Page 136: Replacing The Front Fan Assembly

    4. Disconnect the front fan assembly cable from the front fan connector on the system board. 5. Connect the cable of the new front fan assembly to the front fan connector on the system board. See “Locating parts on the system board” on page 34. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 137: Installing Or Replacing An Internal Storage Drive

    6. Align the top and bottom edges of the new front fan assembly with the two slots in the computer chassis. Then, slide the new front fan assembly in until the it cannot be pushed in further. Figure 41. Installing the front fan assembly What to do next: •...
  • Page 138 • If you are replacing a 3.5-inch storage drive, open the handles on both sides of the storage drive bracket, disconnect the cables from the storage drive, and pull out the bracket with the storage drive. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 139 Figure 43. Removing the type storage drive bracket Then, flex the sides of the bracket to remove the storage drive from the bracket. Figure 44. Removing the storage drive from the type bracket 5. Flex the sides of the bracket and align pins on the bracket with the corresponding holes in the new storage drive.
  • Page 140 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 141 2. Remove the computer cover. See “Removing the computer cover” on page 111. 3. Locate the storage drive bay. See “Locating internal drives” on page 38. 1. Press the pit on the bracket cover, and then grasp the tilted cover to pull the bracket out of the storage drive bay.
  • Page 142 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 183. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 143 Installing or replacing a 3.5-inch storage drive in the optical drive bay To install or replace a 3.5-inch storage drive in the optical drive bay, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
  • Page 144 Do not touch the circuit board on the storage drive. Note: Ensure that the circuit board faces upward and the connectors face toward the rear of the bracket. Figure 54. Installing the storage drive into the bracket ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 145 9. Install the bracket with the new storage drive into the front-access storage enclosure, and then close the handles on both sides of the bracket. Note: Ensure that the storage drive connectors are aligned with the corresponding connectors in the front-access storage enclosure. Figure 55.
  • Page 146 4. Depending on whether you are installing or replacing a 2.5-inch storage drive, do one of the following: • If you are installing a 2.5-inch storage drive, open the handles on both sides of the storage drive bracket, and pull out the empty bracket. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 147 • If you are replacing a 2.5-inch storage drive, open the handles on both sides of the storage drive bracket, disconnect the cables from the storage drive, and pull out the bracket with the storage drive. Figure 58. Removing the type storage drive bracket Then, flex the sides of the bracket to remove the 2.5-inch storage drive from the bracket.
  • Page 148 Figure 61. Installing the type storage drive bracket 7. Connect the signal cable and the power cable to the new storage drive, and then close the handles on both sides of the bracket. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 149 To install or replace a 2.5-inch storage drive in a type bracket, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 111. 3.
  • Page 150 Figure 64. Installing the storage drive into the type bracket 7. Slide the bracket with the new storage drive into the storage drive bay until it snaps into position. Figure 65. Installing the type storage drive bracket ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 151 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 183. Installing or replacing a 2.5-inch storage drive with a converter in the storage drive bay Depending on your computer model, one of the following types of storage drive bracket is used in the storage drive bay: Figure 66.
  • Page 152 Figure 67. Removing the type storage drive bracket Then, flex the sides of the bracket to remove the converter from the bracket. Figure 68. Removing the converter from the type bracket ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 153 5. Lift up the tab of the metal bracket and push the tab as shown to slide the bracket and remove it from the plastic frame. Note: If you are replacing a storage drive, push the tab harder to disconnect the storage drive from the plastic frame.
  • Page 154 Figure 71. Installing the storage drive into the metal bracket of the converter 8. Insert the four posts on the metal bracket into the corresponding slots in the plastic frame as shown. Figure 72. Inserting the metal bracket into the plastic frame of the converter ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 155 9. Push the metal bracket down until the tab is slightly curved, and then push the bracket with the storage drive forward as shown until the tab snaps into position. Figure 73. Installing the metal bracket into the plastic frame of the converter 10.
  • Page 156 38. 4. Press the pit on the bracket cover, and then grasp the tilted cover to pull the bracket out of the storage drive bay. Figure 76. Removing the type storage drive bracket ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 157 5. If you are replacing a storage drive with a converter, flex the sides of the bracket to remove the converter from the bracket. Figure 77. Removing the converter from the type bracket Remove the storage drive from the converter. See Figure 69 “Removing the metal bracket from the plastic frame of the converter”...
  • Page 158 4. If your computer has a front-access storage enclosure installed, remove the front-access storage enclosure from the optical drive bay. See “Installing or replacing a device in the optical drive bay” on page 114. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 159 5. Press the tab on the rear of the front-access storage enclosure so that the front cover is opened. Figure 80. Opening the front cover of the front-access storage enclosure 6. Open the handles on both sides of the storage drive bracket and pull the bracket out of the front-access storage enclosure.
  • Page 160 Note: Ensure that the connectors face toward the rear of the bracket. If you are installing a 2.5-inch hard disk drive, ensure that the circuit board faces downward. Figure 83. Installing the storage drive into the bracket ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 161 9. Install the bracket with the new storage drive into the front-access storage enclosure, and then close the handles on both sides of the bracket. Note: Ensure that the storage drive connectors are aligned with the corresponding connectors in the front-access storage enclosure. Figure 84.
  • Page 162 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 183. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 163: Replacing The Power Supply Assembly

    Replacing the power supply assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification.

  • Page 164: Installing Or Replacing A Pci Card

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 183. Installing or replacing a PCI card Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 165 Depending on your computer model, your computer comes with one of the following combinations: • ThinkStation P500: One standard PCI card slot, one PCI Express x1 card slot, two PCI Express x4 card slots, and two PCI Express x16 graphics card slots •...
  • Page 166 Figure 92. Opening the PCI card latch 5. Depending on whether you are installing or replacing a PCI card, do one of the following: • If you are installing a PCI card, remove the appropriate metal slot cover. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 167: Installing Or Replacing A Full-Length Pci Card

    Depending on your computer model, your computer comes with one of the following combinations: • ThinkStation P500: One standard PCI card slot, one PCI Express x1 card slot, two PCI Express x4 card slots, and two PCI Express x16 graphics card slots...
  • Page 168 Figure 94. Opening the PCI card latch 5. Pull and pivot the tab on the front fan assembly as shown to open the latch inside. Figure 95. Opening the latch in the front fan assembly ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 169 6. Depending on whether you are installing or replacing a full-length PCI card, do one of the following: • If you are installing a new full-length PCI card, remove the appropriate metal slot cover. • If you are replacing an old full-length PCI card, disconnect the power cord from the card, press the card retaining latch as shown to disengage the latch, and then grasp the old card that is currently installed and gently pull it out of the slot.

  • Page 170: Replacing The Rear Fan Assembly

    6. Press the retaining clip attached to the edge of the computer rear panel to remove the rear fan assembly as shown from the chassis. Figure 97. Removing the rear fan assembly 7. Align the two tabs on the new rear fan assembly with the two corresponding slots in the computer chassis. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 171 Figure 98. Positioning the rear fan assembly 8. Pivot the new rear fan assembly toward the rear panel as shown until the retaining clip snaps into position. Figure 99. Installing the rear fan assembly 9. Connect the rear fan assembly cable to the rear fan connector on the system board. See “Locating parts on the system board”...

  • Page 172: Replacing The Heat Sink And Fan Assembly

    The illustrations in the following steps might be slightly different from your computer. 6. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 173 7. Follow the following sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw , then fully remove screw , and then fully remove screw b. Partially remove screw , then fully remove screw , and then fully remove screw Note: Carefully remove the four screws from the system board to avoid any possible damage to the...

  • Page 174: Installing Or Replacing A Memory Module

    • Use 32 GB DDR4 ECC LRDIMMs in any combination up to a maximum of 256 GB. • Always install DIMMs in the following order as illustrated: Figure 101. Memory module installation order for ThinkStation P500 For ThinkStation P700: Your computer has 12 slots for installing or replacing DDR4 DIMMs that provide up to a maximum of 384 GB system memory.
  • Page 175 • Always install DIMMs in the following order as illustrated: Figure 102. Memory module installation order for ThinkStation P700 To install or replace a memory module, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

  • Page 176: Installing Or Replacing A Flex Adapter

    Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Depending on your computer model, the type of flex adapter on your computer varies. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 177 Note: This section uses illustrations for installing or replacing a flex adapter on a ThinkStation P500 computer as examples. For a ThinkStation P700 computer, the plastic tab on the flex adapter might be shorter than illustrated. To install or replace a flex adapter, do the following: 1.

  • Page 178: Installing Or Replacing The Super Capacitor Module

    1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 111. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 179 3. Lay the computer on its side for easier access to the super capacitor module. 4. Locate the PCI Express card slot in which the super capacitor module holder is installed. See “Locating components” on page 32. 5. If necessary, remove the direct cooling air baffle for easier operation. See “Removing and reinstalling the direct cooling air baffle”...
  • Page 180 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 183. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 181: Replacing The Battery

    Replacing the battery Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-connector assignments (configuration).

  • Page 182: Replacing A Microprocessor

    Then, open the other small handle following the same instructions. Ensure that the small handles are in the fully open position. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 183 Figure 114. Opening the handles 8. Gently press down the small handle to open the microprocessor retainer. Pivot the retainer upward until it is in the fully open position. Figure 115. Opening the microprocessor retainer Chapter 11 Installing or replacing hardware...
  • Page 184 11. Remove the new microprocessor from the protective cover that protects the gold contacts on the bottom of the new microprocessor. Do not touch the pins on the microprocessor socket or the gold contacts on the bottom of the new microprocessor. Figure 117. Do not touch the pins ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 185 12. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches on it with the tabs in the microprocessor socket. Then, carefully lower the new microprocessor straight down into the microprocessor socket. Note: The small triangle on one corner of the new microprocessor is the microprocessor orientation indicator.

  • Page 186: Replacing The System Board

    5. Remove all PCI or PCI Express cards that are installed. See “Installing or replacing a PCI card” on page 156 and “Installing or replacing a full-length PCI card” on page 159. 6. Remove the optical drive bracket. See “Removing and reinstalling the optical drive bracket” on page 124. ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 187 7. Remove the flex adapter if it is installed. See “Installing or replacing a flex adapter” on page 168. 8. Remove the front fan assembly. See “Replacing the front fan assembly” on page 128. 9. Remove any rear fan assembly that is installed. See “Replacing the rear fan assembly” on page 162. 10.
  • Page 188 Note: The microprocessor socket cover installation procedure should be performed on both microprocessor sockets on the failing system board. To install the microprocessor socket cover, do the following: 1. Pivot the microprocessor retainer downward to close the retainer. Figure 123. Closing the microprocessor retainer ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 189: Replacing The Internal Speaker

    2. Gently press down the small handle , and then push the handle inward to secure it. Then gently press down the small handle and push the handle inward to lock the microprocessor retainer into position. Figure 124. Securing the microprocessor in the socket 3.
  • Page 190 8. Use a screw driver to slightly lever up the internal speaker. Then, remove the internal speaker from the retaining tabs. Figure 126. Removing the internal speaker 9. Insert the new internal speaker as shown until it is secured by the retaining tabs. Figure 127. Installing the internal speaker ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 191: Replacing The Keyboard Or Mouse

    10. Install the system board. See “Replacing the system board” on page 178. Note: Ensure that the internal speaker cable is routed underneath the system board. 11. Connect the cable of the new internal speaker to the internal speaker connector on the system board. See “Locating parts on the system board”...
  • Page 192 3. Position the computer cover on the chassis so that the slots on both the top and the bottom of the cover are aligned with the corresponding little posts on the chassis. Note: Keep the handle on the cover latch lifted before you finish reinstalling the computer cover. Figure 129. Positioning the computer cover ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 193: Obtaining Device Drivers

    7. To update your configuration, see “Using the Setup Utility program” on page 65. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
  • Page 194 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 195: Chapter 12. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more easily and securely. To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.

  • Page 196: Lenovo Support Web Site

    Most computers come with a diagnostic program that help you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 197: Using Other Services

    • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers •...
  • Page 198 Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 199: Chapter 13. System Memory Speed

    Intel Xeon E5-2699 v3, E5-2698 v3, E5-2697 v3, E5-2695 V3, E5-2690 v3, E5-2685 v3, E5-2683 v3, E5-2680 v3, 1.2 V 2133 MHz E5-2670 v3, E5-2667 v3, E5-2660 v3, E5-2650 v3, E5-2643 v3, E5-2637 v3, E5-2650L v3, E5-1680 v3, E5-1660 © Copyright Lenovo 2014...
  • Page 200 E5-1650 v3, E5-1630 v3, E5-1620 1.2 V Intel Xeon E5-2640 v3, E5-2630 v3, E5-2623 v3, E5-2620 v3, E5-2630L 1866 MHz v3, E5-1607 v3, E5-1603 v3 1.2 V Intel Xeon E5-2609 v3, E5-2603 v3 1600 MHz ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 201: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 202 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 203: Eurasian Compliance Mark

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.
  • Page 204 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 205: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 206: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
  • Page 207 Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix B. WEEE and recycling information...
  • Page 208 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 209: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 210: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 211: Appendix D. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 6.
  • Page 212 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 213: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 214: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo The ThinkStation logo Rescue and Recovery ThinkStation ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

  • Page 215: Index

    CRUs (Customer Replaceable Units), returning defective Hard disk, password customer support center hardware diagnostics heat sink and fan assembly, replacing help and service deleting a password getting Description Help and Support device drivers © Copyright Lenovo 2014...
  • Page 216 Rescue and Recovery workspace, Rescue and Recovery Rescue and Recovery workspace resources, information notices safety information operations, backup and recovery security optical drive bay 135, 150 enabling or disabling optical drive bracket, removing, installing features ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 217 BIOS the BIOS, updating 70–71 trademarks troubleshooting, basic troubleshooting, diagnostics updating system programs the BIOS updating the BIOS USB 2.0 connector © Copyright Lenovo 2014...
  • Page 218 ThinkStation P500 and P700 Hardware Maintenance Manual...

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