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Robin SmartView SIP User Manual

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User Manual

Robin SmartView SIP
Robin ProLine SIP
Robin SIP
Software version 3.6 or higher
Manual version:
Date:
3.2.0
05-04-2017

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  • Page 1: User Manual

    User Manual Robin SmartView SIP Robin ProLine SIP Robin SIP Software version 3.6 or higher Manual version: 3.2.0 Date: 05-04-2017...

  • Page 2: Manual Robin Sv Eng - V. 3.2.0

    Manual Robin SV ENG - v. 3.2.0...

  • Page 3: About This Manual

    This manual applies to the Robin SmartView SIP with 1, 2, 4 of 6 buttons, the Robin SIP , the Robin ProLine SIP with 1, 2, 4 buttons and the Robin ProLine SIP with Keypad. (Part numbers: C01060 - C01067 and C01068, C02050 - C02058, C03050 - C03058).

  • Page 4: Table Of Contents

    2.1.1 Robin with button(s) 2.1.2 Robin ProLine SIP with keypad 2.2 Answering 2.3 Controlling the built-in door opener 2.4 Access using a PIN code (Robin ProLine SIP with keypad only) 3 Installation 3.1 Package contents 3.2 Installation dimensions Robin SV 3.3 Installation dimensions Robin ProLine SIP...
  • Page 5 Manual Robin SV ENG - v. 3.2.0 5.2.3 Video 5.2.3.1 Video / Live 5.2.3.2 Video / H.264 5.2.3.3 Video / Settings 5.2.3.4 Video / AGC 5.2.3.5 Video / Overlay 5.2.3.6 Video / Motion 5.2.4 Network 5.2.4.1 Network / Status 5.2.4.2 Network / Settings 5.2.4.3 Network / HTTP...

  • Page 6: Introduction

     Door opener  Advanced event mechanism  Extended API (Application Programming Interface) The Robin SmartView SIP (Robin SV) has the same feature set as the Robin SIP and offers the following additional features:  SIP support for audio and video  High-Definition, full colour camera with a wide-angle lens  Security camera with movement- and audio detection...

  • Page 7: Robin Smartview / Proline Sip Features

    The Robin devices with 1, 2 or 4 buttons are devices that can dial predefined phone extensions. The door opener relay is activated via the device to which the call is directed. On the Robin devices with keypad, the call is set up by typing a preset number on the keypad. It also features a PIN code feature that can be used to unlock the door.
  • Page 8 PoE network switch or Midspan is all that is necessary. Web-based configuration The Robin can be configured on a PC or Mac via a web browser (e.g. Firefox, Chrome, Safari). Using a web browser, modification of all the settings for the Robin is easy, regardless of the physical location of the Robin SV.

  • Page 9: Operation

    2.1 Operating the door phone 2.1.1 Robin with button(s) To ring the door phone, press on the bell-sign on the Robin. The unit will play a ringing sound and the predefined telephone set will be called. 2.1.2 Robin ProLine SIP with keypad The Robin with keypad has 16 keys.

  • Page 10: Controlling The Built-In Door Opener

    The built-in door opener is controlled with predefined keys on the telephone set that answers the call. When you activate the door opener, the attached door, fence, barrier, etc. will open. You can change the default code to open the door in the interface of the Robin in the menu -System-Switch- (default code: ##).

  • Page 11: Installation

     Tie-wrap  3.2 Installation dimensions Robin SV / SIP The installation dimensions of the Robin SV / SIP differ from the dimensions of the Robin ProLine SIP models. The dimensions of the flush-mount box are:  1 button - C01110...

  • Page 12: Installation Dimensions Robin Proline Sip

    Manual Robin SV ENG - v. 3.2.0 3.3 Installation dimensions Robin ProLine SIP The dimensions of the Robin ProLine SV are identical for all versions. The 1, 2, 4 button and the Robin with Keypad all use the same size of surface- and flush mount boxes.

  • Page 13: Mounting Instructions

    6. Optional - connect the cable for operating the door switch to the clamp connector. 7. Secure the cable to the plastic housing using a tie-wrap. 8. Position the Robin in the hole in such a way that the looped cable fits neatly behind the device.

  • Page 14: Connecting The Robin

    3.6 Connecting the Robin Connecting the Robin To connect the Robin, use an Ethernet cable, type CAT5(e) or CAT6. The colours of the individual wires match the colour codes below the connector. To connect to the built-in relay switch, use a second cable.

  • Page 15: System Installation

    ! Note: The length of the Ethernet cable may not exceed 100 metres. This is a limit of the Ethernet standard. ! ! Note: Internet Explorer can be used for the base configuration of the Robin SV, but can not be used for the ‘AGC’ and the ‘Motion’ settings. This is because Internet Explorer doesn’t support...
  • Page 16 Robin is displayed now. Linux users: Enter the IP address of the Robin in the address bar of the web browser that is installed on your PC in order to access the web interface. The Robin can now be configured via the web interface (see Chapter 5, Configuration).

  • Page 17: Configuration

    We assume here that the network supports DHCP (‘Dynamic Host Configuration Protocol’); if so, all settings such as the IP addresses, netmask, gateway and DNS are automatically populated. DHCP is a default setting of the Robin. If the network does not offer DHCP , the network details must be set manually.

  • Page 18: Configuration Of The Robin

    In the ‘System’ section, you can view and change the settings that influence standard operation of the Robin. It also contains the ‘log files’, for easier problem solving. ! Note: In the Robin software you’ll note ’APPLY SETTINGS’ buttons. Use these buttons to confirm and activate all the changed settings. !

  • Page 19: Telephony

    Robin is used for a direct connection (Peer2Peer / P2P) to the telephone handset (without using an IP-PBX or SIP provider), registration is not required. The Robin can make use of a second SIP proxy / Register server for failover purposes. It will only be activated if the ‘Primary’ server fails.
  • Page 20 Manual Robin SV ENG - v. 3.2.0 SIP registration  SIP protocol Select the SIP protocol, UDP or TCP , UDP is default  SIP proxy / registar Enter the IP address or hostname for the IP-PBX or VoIP Provider  SIP proxy port number...
  • Page 21 Use random RTP ports (within the specified range)  Use NAT Select this option when an NAT firewall is set up between the Robin and the SIP PBX or SIP provider. (You can change the NAT settings in -Network-NAT-)  Keep alive Enable keep alive packages  Enable REFER...

  • Page 22: Telephony / Phonebook

    This allows definition of individual settings for each telephone number. When using a Robin ProLine with Keypad, an extra menu will be visible, called ‘Preset’. Within the ‘Preset’ menu you can create a list with presets. Every preset can contain up to three phone numbers, for instance a fixed phone, a mobile phone and an extra phone.
  • Page 23 2. The number, followed by the IP address of the handset that is to be dialled (e.g. 1000@10.0.0.53, 102@192.168.1.21 etc.). The handset and the Robin are connected to each other directly, i.e. the call is not routed via a IP-PBX or VoIP provider. The Robin SV dials the handset directly.
  • Page 24 Manual Robin SV ENG - v. 3.2.0 The name that is associated with this profile  Description  Codec ulaw Support for the G.711 ulaw audio codec  Codec alaw Support for the G.711 alaw audio codec  Codec gsm Support for the GSM audio codec  DTMF event payload...
  • Page 25 Manual Robin SV ENG - v. 3.2.0 Presets (Robin ProLine with Keypad only): The green ‘+’ creates a new line. The ‘>>’ behind a line opens the details for this line. The red X behind a line deletes the line from the list.

  • Page 26: Telephony / Call Settings (Robin With 1, 2, 4 Buttons)

    5.2.1.3 Telephony / Call settings (Robin with 1, 2, 4 buttons) Call priority: The Robin can dial up to three numbers in a set sequence. If the first number is engaged or not answering * it will continue wit the second number. If the second number is engaged or not answering it will continue wit the third number.
  • Page 27 Schedules-. This function allows you to set multiple timeslots: e.g. office hours, lunch break, etc. Consequently, during the lunch break for example, the Robin can be set to dial a different telephone number from that configured for normal working hours.
  • Page 28 Manual Robin SV ENG - v. 3.2.0  Auto answer Enables auto answering of incoming calls to the intercom  Auto answer delay Answer incoming calls after X seconds  No answer timeout End call attempt after X seconds  Max call duration Maximum duration of a call (0=no limit)  Call status...

  • Page 29: Telephony / Call Settings (Robin With Keypad)

    Manual Robin SV ENG - v. 3.2.0 5.2.1.4 Telephony / Call settings (Robin with Keypad) Keypad:  Preset to call when Select the preset (menu -Telephony-Phonebook-) for i-button pressed the ’i’-key on the Keypad  Backlight brightness Change the intensity of the Keypad backlight  Beep frequency...

  • Page 30: Telephony / Call Log

    5.2.1.5 Telephony / Call log The call log presents an overview of all the call events to and from the Robin. You can delete the complete log file using the red X alongside the ‘Delete all rows’ label. You can delete individual log lines by clicking the red X behind the log line in question.

  • Page 31: Telephony / Control

    Manual Robin SV ENG - v. 3.2.0 5.2.1.6 Telephony / Control The Control menu allows you to manually initiate and end a call from the Robin. Call:  Call Initiate a call using the 'Call' button  Hangup End a call using the 'Hangup' button  Registration status...

  • Page 32: Audio

    Change the tone volume Tones incoming: All incoming tones of a call (phone  Mute -> Robin) Tones all: All of the Robin generated tones All audio: Mute all output (listen-in function)  Generate test tone Play a test tone  Echo canceler...

  • Page 33: Audio / Detection

    This detection can trigger ‘Actions’ such as activation of a relay switch or automatic calling to a phone set. These actions can be defined in the menu -System-Events-. Depending on the location of the Robin and the type of sound that should trigger the detection, two parameters can be set: the volume and the duration.

  • Page 34: Audio / Media

    Manual Robin SV ENG - v. 3.2.0 5.2.2.3 Audio / Media The Media menu allows you to import audio files into the intercom. These files can be used (played back): For events  For phone related functions (ring, ring back, disconnect, busy) ...
  • Page 35 Manual Robin SV ENG - v. 3.2.0 Tone selection: Select an audio file to play for a selected phone related function (ring, ringback, disconnect, busy). The green ‘+’ creates a new line. The ‘>>’ behind a line opens the details for this line.

  • Page 36: Video

    Manual Robin SV ENG - v. 3.2.0 5.2.3 Video (on Robin devices with build-in camera) 5.2.3.1 Video / Live Shows real time video captured by the camera. Double-click on the image to toggle between full screen video or default size video.

  • Page 37: Video / H.264

    Manual Robin SV ENG - v. 3.2.0 5.2.3.2 Video / H.264 Shows near-real time video and audio of the camera. For the video the H.264 protocol is used, this will cause a delay of approximately 10 seconds. 5.2.3.3 Video / Settings You can change all the camera related settings here.
  • Page 38  Performance - The Robin settings will be optimized to achieve the highest possible frame rate. The video quality will loose some detailing.  Quality - The Robin settings will be optimized for the best video quality possible. The frame rate will be limited to approximately 15 frames per second.
  • Page 39 Manual Robin SV ENG - v. 3.2.0 PTZ: ! Note: The PTZ menu will only be visible if the option ‘Correction / PTZ’ is selected. This will affect the image; the resolution and the framerate will decrease. ! Enables the sharpening filter  Sharpen...

  • Page 40: Video / Agc

    The red cross at the top removes the selection frame. Make sure that you select the most important area in your image for the AGC function. This will usually be the location where the people will stand when they use the Robin.

  • Page 41: Video / Overlay

     Show date and time Display the date and time  Show device name Display the device name (change the device name in -System-Device-)  Show device location Display the location of the Robin (change the loca- tion in -System-Device-)  Additional overlay text Display additional text...

  • Page 42: Video / Motion

    Manual Robin SV ENG - v. 3.2.0 5.2.3.6 Video / Motion Motion allows you to select parts of the video image where you want to detect movement. Detection of movement can trigger ‘Actions’ such as acoustic signals, switching a built-in relay or initiating a call to a telephone.

  • Page 43: Network

    Changes the size of the object to detect by the Robin ! Note: When the -Video-Motion- window for the Robin is open, no ‘Events’ that may have been set will be activated, not even if Motion detection is set to ‘enabled’. ! 5.2.4 Network...

  • Page 44: Network / Settings

    Manual Robin SV ENG - v. 3.2.0 Shows the network interface that is used  Interface  MAC address Shows the Robins MAC address  IP address Shows the IP address of the Robin  IP netmask Shows the IP netmask  Default gateway Shows the IP address for the default gateway  Primary nameserver...
  • Page 45 Manual Robin SV ENG - v. 3.2.0 Configuration:  Configuration method Select automatic (DHCP) or manual.  IP address Enter the IP address for the Robin Enter the IP netmask  Netmask  Default gateway Enter the gateway or router address  Primary name server...

  • Page 46: Network / Http

    Manual Robin SV ENG - v. 3.2.0 5.2.4.3 Network / HTTP Proxy: ! Note: This is the Proxy server for HTTP traffic, not the Proxy server for the SIP connection to the PBX !  Enable HTTP proxy Activates the use of an HTTP proxy server  Proxy server address...

  • Page 47: Network / Mail

    The ‘>>’ behind a line opens the details for this line. The red X behind a line deletes the line from the list.  From address Set the from e-mail address of the Robin  Mail server Enter the e-mail server address or hostname  Encryption...

  • Page 48: Network / Nat

    Manual Robin SV ENG - v. 3.2.0 Mail server test: Tests the connection with the configured e-mail server. Enter a recipient address for the test email message  To  Test SMTP server Initiates the test email message  SMTP test result Shows the test result 5.2.4.5 Network / NAT...

  • Page 49: Network / Rtsp

    Manual Robin SV ENG - v. 3.2.0 5.2.4.6 Network / RTSP The Robin is able to stream the video and audio through RTSP . Most video management software (VMS) solutions use the RTSP standard *. The Robin uses H.264 for video and G.711 uLaw for audio.
  • Page 50 Manual Robin SV ENG - v. 3.2.0 Settings:  Enable RTSP server Enable RTSP support  RTSP port Change the RTSP port (default 554)  Require authentication Use RTSP authentication RTSP username  Username RTSP password  Password  Allow Multicast Enable Multicast *  Multicast address Set the multicast address  Enable keep alive...

  • Page 51: System

    The name entered here is passed to the SIP proto- col. This means that the name is visible, for example when a telephone has a caller ID display You can enter the location of the Robin here, e.g. the  Location main entrance, loading door, barrier, etc.

  • Page 52: System / Clock

    Enter the date and time here (manual setting) ! Note: The Robin does not have a build-in backup battery. Every time the Robin reboots both the date and time need to be set. By default it will use an NTP server to set the date and time. In case of a ‘manual’...

  • Page 53: System / Events

     Motion - Triggers when motion is detected by the camera - See menu -Video-Motion-  Pin - Triggers when a correct PIN code is detected (only available on the Robin SV Keypad) - See menu -Telephony-Phonebook-, Presets  Ring - Triggers when a ‘ring’ is detected (incoming or outgoing)
  • Page 54 Manual Robin SV ENG - v. 3.2.0 The green ‘+’ creates a new ‘Event’ . The ‘>>’ behind a line opens the details for this ‘Event’. The red X behind a line deletes the ‘Event’ from the list. The name that is associated with this event source  Name...
  • Page 55 Mailjpeg - Send an e-mail containing a photo of the person using the intercom to a predefined e-mail address - For the Robin KP , see menu -Telephony-Phonebook- Presets, for the Robin with 1,2,4 or 6 buttons, see menu -Telephony-Call settings- Call priority.
  • Page 56 App to make the recordings available for playback. See the”How-To_Remote_Control” PDF on the supplied USB stick or on the support website: support.robin.nl. ** : For more information about the Robin / WEBRelay, see Tech-Note: “How-To_Robin_and_ WEBRelay” PDF on the supplied USB stick or on the support website: support.robin.nl. !

  • Page 57: System / Security

    Manual Robin SV ENG - v. 3.2.0 5.2.5.4 System / Security Authentication:  Require Authentication Disable secure access to the web interface (not rec- ommended)  Admin username The Administrator username. (admin)  Admin password Change the default password of the Administrator (123qwe)  User username...

  • Page 58: System / Recording

    Shows detailed information about the certificate. 5.2.5.5 System / Recording The Robin is able to record video on the internal SD card. Select the option ‘Recording’ to activate ! Note: The recordings are not directly available for playback! An API is available to play back the recordings.

  • Page 59: System / Schedules

    Manual Robin SV ENG - v. 3.2.0 5.2.5.6 System / Schedules The Robin has multiple functions that can be made time bound. Use this schedule menu to create timeslots: e.g. office hours, lunch break, etc. Consequently, during the lunch break for example, the Robin can be set to dial a different telephone number from that configured for normal working hours.

  • Page 60: System / Software

    Manual Robin SV ENG - v. 3.2.0 5.2.5.7 System / Software New software versions for the Robin are released regularly. These versions include improvements and occasionally also introduce new functions. Updating is a two-stage process; the first step is to check whether new software is available. If so, you can initiate the upgrade to the latest version.

  • Page 61: System / Streams

    Downloads the latest version of the software and sion installs it on the Robin ! Note: Internet access for the Robin is necessary to update the software of the Robin. ! 5.2.5.8 System / Streams The ‘Streams’ menu shows all active video streams.

  • Page 62: System / Switch

    Manual Robin SV ENG - v. 3.2.0 5.2.5.9 System / Switch The Robin has a built-in voltage free relay contact. This can be used to open a door or a gate. When a connection has been established between the Robin and a telephone handset, the relay switch can be operated via key combinations on the telephone.
  • Page 63 Manual Robin SV ENG - v. 3.2.0 For the actions: to open, to keep open and to close the keys 0..9, * and # can be used --------------------------------- -------------------------------------------------------------------  To open The relay switch opens and closes again after a set time (Pulse time).

  • Page 64: System / Info

    Shows the serial number Shows the software version  Version  Revision number Shows the software revision number Shows the time that the Robin is switched on  Uptime  Load average Shows the average processor load (UNIX style) Shows the temperature in the Robin  Temperature...

  • Page 65: System / Debug

    Manual Robin SV ENG - v. 3.2.0 5.2.5.11 System / Debug The Robin features a built-in ‘Debug’ function. This allows you to create a ‘Network trace’ of all the network traffic to and from the Robin. This tool allows fast and effective resolution of problems with the Robin.
  • Page 66 The trace is can be filtered to contain only relevant network data Starts the trace  Start Stops the trace  Stop Go to Robin: Connect to ‘Go to Robin’  Connect Display the connection status of ‘Go to Robin’  Status Information regarding the ‘Go to Robin’ connection  Message...

  • Page 67: System / Logs

    Manual Robin SV ENG - v. 3.2.0 5.2.5.12 System / Logs The Robin registers all events that occur. These are logged in a log file. Log settings:  Max lines to keep in The number of log file lines that are stored Download the log file to the PC  Download...

  • Page 68: Support

    Manual Robin SV ENG - v. 3.2.0 6 Support For details of special settings, requests for support and FAQs, please use our ‘online’ support page: http://support.robin.nl...

  • Page 69: Appendix A, List Of Key Words

    Manual Robin SV ENG - v. 3.2.0 Appendix A, List of key words Default setting: Standard programme setting. DHCP: ‘Dynamic Host Configuration Protocol’. Computer protocol that describes how a computer can obtain its network settings from a DHCP server.
  • Page 70 Manual Robin SV ENG - v. 3.2.0 LAN: ‘Local area network’. Local area network of two or more computers that are connected with each other, either directly or via a shared medium. MAC (address): ‘Media Access Control’. The MAC address is a unique identification number that is allocated to a device in an Ethernet network.
  • Page 71 Manual Robin SV ENG - v. 3.2.0 SIP: ‘Session Initiation Protocol’. A protocol that makes multimedia communication (audio, video and other data communication) possible and used among other things for the Voice over Internet Protocol (VoIP). STUN: ‘Session Traversal Utilities for NAT’.

  • Page 72: Appendix B, Electronic Lock

    Manual Robin SV ENG - v. 3.2.0 Appendix B, Electronic lock The Robin has a built-in voltage-free relay contact. The Robin is not able to power a electronic lock, a power supply is required. There are many different electronic locks on the market. We advise to use the prescribed method of the electronic lock manufacturer to connect the Robin.

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