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Robin ProLine SIP HD User Manual

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User Manual
ProLine SIP HD
ProLine SIP Compact HD
Software version 1.0.0 or higher
Manual version:
Date:
1.0.1
13-06-2024

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Summary of Contents for Robin ProLine SIP HD

  • Page 1 User Manual ProLine SIP HD ProLine SIP Compact HD Software version 1.0.0 or higher Manual version: 1.0.1 Date: 13-06-2024...
  • Page 2 Manual Robin SIP ProLine HD...

  • Page 3: About This Manual

    Use strong passwords (minimum 12 characters long) Configure the used PBX / VoIP provider to only allow the Robin door phone to call its programmed destination numbers using the white-list function in the PBX / VoIP provider...

  • Page 4: Table Of Contents

    3 Installation 3.1 Robin ProLine 3.1.1 Package contents 3.1.2 Installation dimensions Robin ProLine 3.1.3 Mounting the Robin ProLine using the surface mount box 3.1.4 Mounting the Robin ProLine using the flush mount box 3.2 Robin ProLine Compact 3.2.1 Package contents 3.2.2 Installation dimensions Robin ProLine Compact...
  • Page 5 Manual Robin SIP ProLine HD 5.2.3 Video 5.2.3.1 Video / Live 5.2.3.1 Video / Settings 5.2.4 Network 5.2.4.1 Network / Status 5.2.4.2 Network / HTTP 5.2.4.3 Network / IP 5.2.4.4 Network / NAT 5.2.4.5 Network / RTSP 5.2.5 System 5.2.5.1 System / Device 5.2.5.2 System / Clock...

  • Page 6: Introduction

    1.1 Robin ProLine SIP Door Intercoms ProLine SIP ProLine SIP HD Compact HD The Robin ProLine SIP models have many integrated functions in one single device: Telephone device with a capacitive push-button SIP support for audio and video HD audio support (OPUS and G.722)

  • Page 7: Robin Features

    SIP communication The Robin uses the Session Initiation Protocol (SIP). This means that the intercom can be connected to any IP-PBX or VoIP provider that supports the SIP protocol. The Robin supports SIP over UDP, TCP and SIP-TLS 1.2 Four simultaneous SIP registrations The Robin can be configured to connect to multiple SIP servers simultaneously.
  • Page 8 PoE network switch or Midspan is all that is necessary. Web-based configuration The Robin can be configured on a PC or Mac via a web browser (e.g. Firefox, Chrome, Safari). Using a web browser, modification of all the settings for the Robin is easy, regardless of the physical...
  • Page 9 The Robin is compatible with an external IP relays, the ControlByWeb WEBRelay Quad-LS. This external device is equipped with 4 build-in relays and can be connected to the LAN. The Events mechanism in the Robin can control the four relays (see chapter 5.2.5.3 System / Events).

  • Page 10: Operation

    2.1 Operating the door phone To ring the door phone, press on the bell-sign on the Robin. The unit will play a ringing sound and the defined telephone set will be called. The illuminated label will indicate that the button is pressed.

  • Page 11: Installation

    Manual Robin SIP ProLine HD 3 Installation 3.1 Robin ProLine 3.1.1 Package contents TBD. 3.1.2 Installation dimensions Robin ProLine 114,500 81,900 57,250 32,600 Tekenaar : Wouter Steffens Datum : 7-4-2017 11:18:41 Titel: Proline SV 4v ART.nr : 8520168 Tekenaar : Wouter Steffens...

  • Page 12: Mounting The Robin Proline Using The Surface Mount Box

    Manual Robin SIP ProLine HD 3.1.3 Mounting the Robin ProLine using the surface mount box For mounting in a stone wall, make a recess in the wall with the indicated dimensions (1). Drill a hole through the wall for the Ethernet cable and optional electronic door lock cable.
  • Page 13 Manual Robin SIP ProLine HD Connect the cable (1). The colours for the individual cores must match the colour coding on the PCB. An additional cable (two-wire) is required for the optional electronic door lock (2). Attach the cable(s) to the housing as a tension relief using the supplied tie wrap (3).
  • Page 14 Manual Robin SIP ProLine HD Adjust the positioning of the internal adjustment plate if the flush-mounted box is not completely level (1). Screw the intercom to the flush-mounted box using the screws and Allen key (2) supplied.

  • Page 15: Mounting The Robin Proline Using The Flush Mount Box

    Manual Robin SIP ProLine HD 3.1.4 Mounting the Robin ProLine using the flush mount box Keep the surface-mounting box in the right place on the wall and make sure it is level. Mark the four mounting holes on the wall with a pencil. Also mark the point where to make the hole for the intercom cables.
  • Page 16 Manual Robin SIP ProLine HD Screw the intercom to the surface-mounted box using the screws and provided Allen key (4).

  • Page 17: Robin Proline Compact

    Manual Robin SIP ProLine HD 3.2 Robin ProLine Compact 3.2.1 Package contents TBD. 3.2.2 Installation dimensions Robin ProLine Compact See the drawing for the dimensions of the Robin ProLine SIP Compact. It ships with either a surface mount box or a flush mount box.

  • Page 18: Mounting Using The Flush Mount Box

    Manual Robin SIP ProLine HD 3.2.3 Mounting the Robin ProLine Compact with ambient light using the flush mount box For mounting in a stone wall, make a recess in the wall with the indicated dimensions (1). Drill a hole through the wall for the Ethernet cable and optional electronic door lock cable.
  • Page 19 Manual Robin SIP ProLine HD Screw the ambient light frame onto the flush-mounted box, make sure the screw hole is at the bottom. It still needs to be adjustable (1). Level and tighten the ambient light frame (2). Connect the cabling.
  • Page 20 Manual Robin SIP ProLine HD Connect the network cable (1). The colours for the individual cores must match the colour coding on the PCB. An additional cable (two-wire) is required for the optional electronic door lock (2). Attach the cable(s) to the housing as a tension relief using the supplied tie wrap (3).
  • Page 21 Manual Robin SIP ProLine HD Place the unit at an angle on the ambient light frame and press (1). Screw the doorbell from the bottom using the supplied Allen key (2). Do not over tighten!.

  • Page 22: Mounting Using The Surface Mount Box

    Manual Robin SIP ProLine HD 3.2.4 Mounting the Robin ProLine Compact with ambient light using the surface mount box Keep the surface-mounting box in the right place on the wall and make sure it is level. Mark the four mounting holes on the wall with a pencil. Also mark the point where to make the hole for the intercom cables.
  • Page 23 Manual Robin SIP ProLine HD Connect the network cable (1). The colours for the individual cores must match the colour coding on the PCB. An additional cable (two-wire) is required for the optional electronic door lock (2). Attach the cable(s) to the housing as a tension relief using the supplied tie wrap (3).

  • Page 24: System Installation

    Robin will announce its IP address when the call button is pressed. Enter the IP address of the Robin in the address bar of the web browser in order to access the web interface.

  • Page 25: Configuration

    ! Note: Change the password immediately after installation (menu -System-Security-). The use of strong passwords is highly recommended ! The Robin will warn you when the default password for the Administrator hasn’t been changed yet and will keep warning you until the default password is changed.

  • Page 26: Configuration Of The Robin

    In the Network menu, view and change the network configuration settings and configure RTSP. System In the System menu, view and change generic settings. ! Note: In the Robin software you’ll note a blue APPLY SETTINGS button. Use this button to confirm and activate all the changed settings. !

  • Page 27: Telephony

    Manual Robin SIP ProLine HD 5.2.1 Telephony 5.2.1.1 Telephony / SIP Configure up to four SIP accounts. These accounts can be registered simultaneously and selected per address book entry. General y Description Descriptive name of this SIP account y SIP protocol...
  • Page 28 Manual Robin SIP ProLine HD...
  • Page 29 Manual Robin SIP ProLine HD Advanced y Outbound proxy Select this option when a SIP proxy server is used y Outbound proxy host Enter the IP address or hostname of the proxy server y Outbound proxy port Enter the IP port of the proxy server...

  • Page 30: Telephony / Phonebook

    Manual Robin SIP ProLine HD 5.2.1.2 Telephony / Phonebook Configure the call destinations for the Robin. The Phonebook can hold multiple phonebook entries, each holding a telephone number / extension. Use the green and red action buttons to setup a test call to test the phonebook entry.
  • Page 31 Manual Robin SIP ProLine HD...
  • Page 32 Manual Robin SIP ProLine HD Profiles Configure custom call profiles. A call profile contains call related settings, such as Codecs used and video parameters. Each phonebook entry can be configured with a specific call profile. By default, two profiles are already configured, ‘Default’ and ‘Teams’. Default is the default profile and Teams is a profile optimized for use with the CyberGate service (connection to Microsoft Teams).
  • Page 33 Manual Robin SIP ProLine HD...

  • Page 34: Telephony / Call Settings

    Manual Robin SIP ProLine HD 5.2.1.3 Telephony / Call settings Call priority Configure the numbers to dial. If the first number is engaged or not answering* it will continue with the second number. If the second number is engaged or not answering it will continue wit the third number.
  • Page 35 Manual Robin SIP ProLine HD Timeslots Define which number to dial during timeslots. Timeslots overrule the Call priority setting. To add a new Timeslot, click the ‘Add new entry button’. y Schedule Select a defined schedule* y Extension Select a number to dial...
  • Page 36 Manual Robin SIP ProLine HD...

  • Page 37: Telephony / Call Log

    Manual Robin SIP ProLine HD Advanced Define call related settings. y Auto answer Enables auto answering of incoming calls (default: on) y Auto answer delay Answer incoming calls after X seconds (default: 1) y No answer timeout End call attempt after X seconds (default: 60)

  • Page 38: Telephony / Control

    Manual Robin SIP ProLine HD 5.2.1.5 Telephony / Control Call The Control menu allows you to manually initiate and end a call from the Robin. y Call Initiate the calll y Hangup End the call y Registration status Shows the SIP registration status...

  • Page 39: Telephony / Peer To Peer

    Manual Robin SIP ProLine HD 5.2.1.5 Telephony / Peer To Peer The Peer To Peer feature enables the communication between the Robin and a SIP phone without the use of a SIP IP-PBX or VoIP Provider. Use Peer to Peer by enabling the feature, create a Peer to Peer specific Phonebook entry (with call profile) and register the SIP phone to the Robin.
  • Page 40 Manual Robin SIP ProLine HD...
  • Page 41 Manual Robin SIP ProLine HD Profiles The Profiles menu is identical to the Profiles menu in the SIP-Phonebook menu. To add a new profile entry, click the ‘Add new entry button’. y Description A descriptive name for this profile entry y Codec ulaw Support for the G.711 ulaw audio codec...

  • Page 42: Peer To Peer - Settings In The Sip Phone For Peer To Peer

    Manual Robin SIP ProLine HD 5.2.1.5.1 Peer To Peer - Settings in the SIP phone for Peer To Peer After configuring Peer To Peer settings in the Robin, the SIP phone connected to the Robin also has to be configured to contact the Robin.

  • Page 43: Audio / Detection

    These actions can be defined in the menu -System-Events-. Depending on the location of the Robin and the type of sound that should trigger the detection, two parameters can be set: the volume and the duration.

  • Page 44: Audio / Media

    Manual Robin SIP ProLine HD 5.2.2.3 Audio / Media Media Import audio files into the intercom and play them through the speaker. The audio files can be used as tones for various functions: Events Phone related functions (button, ring back, ring, disconnect, busy) To add a new media, click the ‘Add new entry button’.
  • Page 45 Phone event Select the phone related function: Button - Sounds when the button is pushed Ring - Sounds when a someone is calling to the Robin Ring back - Sounds when the Robin is calling a number Disconnect - Sounds when the call is ended...

  • Page 46: Video

    Manual Robin SIP ProLine HD 5.2.3 Video 5.2.3.1 Video / Live Shows real time video captured by the camera. Click on the image to toggle between full screen video or framed video.

  • Page 47: Video / Settings

    Manual Robin SIP ProLine HD 5.2.3.1 Video / Settings General Modify video related settings. y Resolution Select the resolution used for RTSP y Brightness Modify the brightness y Contrast Modify the contrast y Saturation Modify the colour saturation y Sharpen...
  • Page 48 Manual Robin SIP ProLine HD Advanced Modify settings related to H.264 and MJPEG. y Jpeg quality Modify the quality of the video in the web browser Increasing will lead to a more bandwidth usage y Bitrate Set the H.264 encoding bitrate, used for RTSP...

  • Page 49: Network

    Manual Robin SIP ProLine HD 5.2.4 Network 5.2.4.1 Network / Status Network status shows the active network information. y MAC address Shows the network MAC address y IPv4 address Shows the active IP address y Default gateway Shows the IP address for the gateway...

  • Page 50: Network / Http

    Manual Robin SIP ProLine HD 5.2.4.2 Network / HTTP Configuration Configure HTTP and HTTPS. y HTTP port Set the IP port for HTTP (default: 80) y Enable HTTPS Enable HTTPS access (default: off) y HTTPS port Set the IP port for HTTPS (default: 443)

  • Page 51: Network / Ip

    Manual Robin SIP ProLine HD 5.2.4.3 Network / IP Configuration y Configuration method Select DHCP or manual (default: DHCP) y IP address Enter the IP address y Subnet mask Enter the IP netmask y Default gateway Enter the gateway or router address...

  • Page 52: Network / Nat

    Manual Robin SIP ProLine HD 5.2.4.4 Network / NAT Settings Depending on the network configuration, you may need to enable NAT. y NAT enabled Enable the use of NAT (default: off) NAT Enabled y NAT hostname Enter the IP address or the hostname for NAT usage...
  • Page 53 Manual Robin SIP ProLine HD Use STUN for NAT address discovery enabled y Stun server The STUN server that will be used to retrieve the WAN IP-address (default: stun.xten.com) y Stun port The connection port of the STUN server (default:...

  • Page 54: Network / Rtsp

    Manual Robin SIP ProLine HD 5.2.4.5 Network / RTSP Settings Stream video and audio through RTSP. The Robin uses H.264 for video and G.711 uLaw for audio. y Enable RTSP server Enable RTSP (default: off)
  • Page 55 Manual Robin SIP ProLine HD RTSP server enabled y RTSP port Set the RTSP port (default: 554) y Require authentication Use RTSP authentication (default: on) y Username Username for access to the RTSP stream y Password Password for access to the RTSP stream...

  • Page 56: System

    5.2.5 System 5.2.5.1 System / Device Info and identity The Info and identity menu shows info of the Robin. The Device name, Device location and Device contact can be set for easy identification. y Device name Descriptive name of the Robin y Device location Set the location of the Robin, e.g.

  • Page 57: System / Clock

    Manual Robin SIP ProLine HD Button Configure the button sensitivity and the backlight of the label. y Button sensitivity Modify the sensitivity of the button (default: 60) y Label backlight Modify the intensity of the label backlight 5.2.5.2 System / Clock Date and time The date and time will be set automatically using a NTP server.

  • Page 58: System / Events

    The Emit part in the URL is variable and can be changed in every other word. Change this in the field: -HTTP path- Input 1 - Triggers when the hardware input contact on the back of the Robin is closed Ring - Triggers when Ring is detected - Choice: Incoming or Outgoing...
  • Page 59 Manual Robin SIP ProLine HD...
  • Page 60 (user selectable pulse time) - Use authentication: when a password is demanded to switch the WEBRelay * * : For more information about the Robin / WEBRelay, see Tech-Note: “How-To_Robin_and_ WEBRelay” PDF on the support website: support.robintele.com !
  • Page 61 Manual Robin SIP ProLine HD...

  • Page 62: System / Security

    Admin password Change the password of Admin (default: 123qwe) y Allow HTTP access only Increases the security of the Robin. Access to the from LAN web interface is only possible from the same network as the Robin. (default: on) ! Note: Disabling this...
  • Page 63 Manual Robin SIP ProLine HD Tokens Authentication Tokens can be used instead of the username and password when controlling the Robin via the API. See manual: ‘How-To_The_Robin_API_3.x.x.pdf’ for more information. To add a token, click the ‘Add new entry button’.
  • Page 64 Manual Robin SIP ProLine HD De Robin is can be controlled via an API. Leave this setting disabled when the API is not used. y Enable API interface Enable access through the API interface...

  • Page 65: System / Security

    When a CSR is generated on the Robin, it can be downloaded to use with a certificate authority. After the CSR is produced and the certificate is delivered by the certificate authority it can be uploaded in the Robin The certificate name can be modified and the certificate can also be removed.
  • Page 66 Manual Robin SIP ProLine HD Generate a CSR.

  • Page 67: System / Schedules

    5.2.5.6 System / Schedules Schedules The Robin has multiple functions that can be made time bound. Use this schedule menu to create timeslots: e.g. office hours, lunch break, etc. Consequently, during the lunch break for example, the Robin can be set to dial a different telephone number from that configured for normal working hours.
  • Page 68 Manual Robin SIP ProLine HD y Description The name that is associated with this Schedule y Day Select the day / days for this schedule y From Start time y To End time...

  • Page 69: System / Software

    Updating is a two-stage process; the first step is to check whether new software is available. the second step is to upgrade to the latest version. After the upgrade, the Robin will reboot. ! Note: Internet access for the Robin is necessary to update the software of the Robin. !
  • Page 70 Manual Robin SIP ProLine HD Backup Create a backup of the current configuration of the Robin and restore a previously created backup. After uploading a backup, the Robin has to be rebooted before it takes effect. y Upload Upload a previously created backup to the Robin...

  • Page 71: System / Streams

    Reboot device Reboots the complete device. It may take 30 seconds before the Robin is active again y Restore application Restores the default settings for the Robin defaults 5.2.5.8 System / Streams Streams The ‘Streams’ menu shows all active video streams. This can be MJPEG, RTSP or a video stream...

  • Page 72: System / Switch

    5.2.5.9 System / Switch Control The Robin has a built-in dry relay contact. It can be used to open a door or a gate. When a connection has been established between the Robin and a telephone handset, the relay can be operated via key combinations on the telephone.
  • Page 73 Manual Robin SIP ProLine HD Settings Configure the setting related to the Switch. For the actions: to open, to keep open and to close the keys 0..9, * and # can be used --------------------------------- ------------------------------------------------------------------- y To open The relay switch opens and closes again after a set time (Pulse time).

  • Page 74: System / Info

    Manual Robin SIP ProLine HD 5.2.5.10 System / Info The Info menu displays detailed information about the Robin. y Product Shows the product type y Serial number Shows the serial number y Software version Shows the software version y Software revision...

  • Page 75: System / Debug

    5.2.5.11 System / Debug The Debug menu offers tools for quick resolution of issues. Trace The Trace function allows you to create a trace of all the network traffic to and from the Robin. y Status Shows the status of the trace y Trace duration Set the standard duration of the trace.
  • Page 76 Manual Robin SIP ProLine HD Go to Robin: Go to Robin enables remote support for the unit. It connects the unit to the Robin support server and can be used for remote support. ! Note: Go to Robin will only work after contacting the Robin Support. ! y Connect Connect to ‘Go to Robin’...

  • Page 77: System / Logs

    Manual Robin SIP ProLine HD 5.2.5.12 System / Logs The Robin registers all events that occur. These are logged in a log file that can be downloaded here.

  • Page 78: Support

    Manual Robin SIP ProLine HD 6 Support For details of special settings, requests for support and FAQs, please use our online support page: http://support.robintele.com...

  • Page 79: Appendix A, Electronic Lock

    Manual Robin SIP ProLine HD Appendix A, Electronic lock The Robin has a built-in voltage-free relay contact. The Robin is not able to power a electronic lock, a power supply is required. There are many different electronic locks on the market. We advise to use the prescribed method of the electronic lock manufacturer to connect the Robin.

  • Page 80: Version History

    Manual Robin SIP ProLine HD Version history Date Version Author Remark 11-3-24 1.0.0 Initial version 13-6-24 1.0.1 Modified text and screenshots...

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