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Robin ProLine SIP User Manual

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User Manual
ProLine SIP
Compact SIP
ProLine SV SIP
ProLine SIP Compact
Classic SV SIP
Compact SV SIP
Software version 3.6.10 or higher
Manual version:
Date:
3.2.9
29-04-2020

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Summary of Contents for Robin ProLine SIP

  • Page 1 User Manual ProLine SIP Compact SIP ProLine SV SIP ProLine SIP Compact Classic SV SIP Compact SV SIP Software version 3.6.10 or higher Manual version: 3.2.9 Date: 29-04-2020...
  • Page 2 Manual Robin SV ENG - v. 3.2.9...
  • Page 3 This manual describes the installation and programming of the Robin SIP intercoms in combination with software version 3.6.10. You can update the software of the Robin to the latest version. For instructions on updating see page 63 of this manual.

  • Page 4: Table Of Contents

    5.2 Configuration of the Robin 5.2.1 Telephony 5.2.1.1 Telephony / SIP 5.2.1.2 Telephony / Phonebook 5.2.1.3 Telephony / Call settings (Robin with 1, 2, 4 buttons) 5.2.1.4 Telephony / Call settings (Robin with Keypad) 5.2.1.5 Telephony / Call log 5.2.1.6 Telephony / Control 5.2.2 Audio...
  • Page 5 Manual Robin SV ENG - v. 3.2.9 5.2.3 Video 5.2.3.1 Video / Live 5.2.3.2 Video / Settings 5.2.3.3 Video / AGC 5.2.3.4 Video / Overlay 5.2.3.5 Video / Motion 5.2.4 Network 5.2.4.1 Network / Status 5.2.4.2 Network / Settings 5.2.4.3 Network / HTTP 5.2.4.4 Network / Mail...

  • Page 6: Introduction

     Advanced event mechanism  Extended API (Application Programming Interface) The Robin SV SIP models have the same features as the Robin SIP but extends its feature set with:  SIP support for audio and video  High-Definition, full colour camera with a wide-angle lens  Security camera with movement- and audio detection...

  • Page 7: Robin Features

    The Robin devices with 1, 2 or 4 buttons can dial predefined phone extensions. The door opener relay is activated via the device to which the call is directed. On the Robin devices with a keypad, the call is set up by typing a preset number on the keypad. It also features a PIN code feature that can be used to unlock the door.
  • Page 8 PoE network switch or Midspan is all that is necessary. Web-based configuration The Robin can be configured on a PC or Mac via a web browser (e.g. Firefox, Chrome, Safari). Using a web browser, modification of all the settings for the Robin is easy, regardless of the physical location of the Robin.
  • Page 9 Manual Robin SV ENG - v. 3.2.9 Compatible with WEBRelay The Robin is compatible with an external IP relays, the ControlByWeb WEBRelay Quad-LS. This external device is equipped with 4 build-in relays and can be connected to the LAN. The ‘Events’...

  • Page 10: Operation

    2.1.1 Robin with one or more buttons To ring the door phone, press on the bell-sign on the Robin. The unit will play a ringing sound and the defined telephone set will be called. The Robin ProLine and Classic models will also blink the label illumination when the button is pressed.

  • Page 11: Controlling The Built-In Door Opener

    The built-in door opener is controlled with predefined keys on the telephone set that answers the call. When you activate the door opener, the attached door, gate, barrier, etc. will open. You can change the default code to open the door in the interface of the Robin in the menu -System-Switch- (default code: ##).

  • Page 12: Installation

    Tie-wrap  3.2 Installation dimensions Robin Compact SV / SIP The installation dimensions of the Robin SV / SIP differ from the dimensions of the Robin ProLine SIP models. The dimensions of the surface-mount box are:  1 button - C01100...

  • Page 13: Installation Dimensions Robin Proline / Robin Classic

    3.3 Installation dimensions Robin ProLine / Robin Classic The dimensions of the Robin ProLine and Classic are identical for all versions. The 1, 2, 4 button and the Robin with Keypad all use the same size of surface- and flush mount boxes.

  • Page 14: Mounting Instructions

    6. Optional - connect the cable for operating the door switch to the clamp connector. 7. Secure the cable to the plastic housing using a tie-wrap. 8. Position the Robin in the hole in such a way that the looped cable fits neatly behind the device.

  • Page 15: Tools And Materials Required For Mounting

    Tie wrap (supplied)  3.8 Mounting instructions Follow the step-by-step plan described below for problem-free mounting of the Robin ProLine SIP Compact. Step-by-step plan: 1. Keep the surface-mounting box in the right place on the wall and make sure it is level.
  • Page 16 Manual Robin SV ENG - v. 3.2.9...

  • Page 17: Connecting The Robin

    3.9 Connecting the Robin Connecting the Robin To connect the Robin, use an Ethernet cable, type CAT5(e) or CAT6. The colours of the individual wires match the colour codes below the connector. To connect to the built-in relay switch, use a second cable.

  • Page 18: System Installation

     Optional - Two-core cable for door switch operation 4.2 Connecting the Robin to a network Connect the Robin to the network via the network connection socket on the rear. The Robin will boot automatically. This can take up to 60 seconds.
  • Page 19 Robin you would like to configure; the web interface for the selected Robin will show. Mac / Linux users: Enter the IP address of the Robin in the address bar of the web browser that is installed on your PC in order to access the web interface.

  • Page 20: Configuration

    We assume here that the network supports DHCP (‘Dynamic Host Configuration Protocol’); if so, all settings such as the IP addresses, netmask, gateway and DNS are automatically populated. DHCP is a default setting of the Robin. If the network does not offer DHCP , the network details must be set manually.

  • Page 21: Configuration Of The Robin

    In the ‘System’ section, you can view and change the settings that influence standard operation of the Robin. It also contains the ‘log files’, for easier problem solving. ! Note: In the Robin software you’ll note ’APPLY SETTINGS’ buttons. Use these buttons to confirm and activate all the changed settings. !

  • Page 22: Telephony

    Robin is used for a direct connection (Peer2Peer / P2P) to the telephone handset (without using an IP-PBX or VoIP provider), registration is not required. The Robin can make use of a second SIP proxy / Register server for failover purposes. It will only be activated if the ‘Primary’ server fails.
  • Page 23 Manual Robin SV ENG - v. 3.2.9 SIP registration  Enable Teams mode Activates the Microsoft Teams mode. The necessary audio and video settings for Microsoft Teams and the CyberGate service are set  SIP protocol Select the SIP protocol, UDP or TCP , UDP is default  SIP proxy / registar...
  • Page 24 Manual Robin SV ENG - v. 3.2.9 SIP advanced:  Outbound proxy Select this option when a SIP proxy server is used  Outbound proxy host Enter the IP address or hostname of the proxy server  Outbound proxy port Enter the IP port of the proxy server  DNSsrv...

  • Page 25: Telephony / Phonebook

    ‘Enable Teams mode’. ! When using a Robin ProLine with Keypad, an extra menu will be visible, called ‘Preset’. Within the ‘Preset’ menu you can create a list with presets. Every preset can contain up to three phone numbers, for instance a fixed phone, a mobile phone and an extra phone.
  • Page 26 2. The number, followed by the IP address of the handset that is to be dialled (e.g. 1000@10.0.0.53, 102@192.168.1.21 etc.). The handset and the Robin are connected to each other directly, i.e. the call is not routed via a IP-PBX or VoIP provider. The Robin SV dials the handset directly.
  • Page 27 Manual Robin SV ENG - v. 3.2.9 The name that is associated with this profile  Description  Codec ulaw Support for the G.711 ulaw audio codec  Codec alaw Support for the G.711 alaw audio codec  Codec gsm Support for the GSM audio codec  DTMF event payload...
  • Page 28 Manual Robin SV ENG - v. 3.2.9 Presets (Robin with Keypad): The green ‘+’ creates a new line. The ‘>>’ behind a line opens the details for this line. The red X behind a line deletes the line from the list.

  • Page 29: Telephony / Call Settings (Robin With 1, 2, 4 Buttons)

    5.2.1.3 Telephony / Call settings (Robin with 1, 2, 4 buttons) Call priority: The Robin can dial up to three numbers in a set sequence. If the first number is engaged or not answering* it will continue wit the second number. If the second number is engaged or not answering it will continue wit the third number.
  • Page 30 Schedules-. This function allows you to set multiple timeslots: e.g. office hours, lunch break, etc. Consequently, during the lunch break the Robin can be set to dial a different telephone number from that configured for normal working hours. The timeslots are not prioritised so they must be set consecutively, e.g.: 8:30-12:29 morning ->...
  • Page 31 Manual Robin SV ENG - v. 3.2.9  Auto answer Enables auto answering of incoming calls to the intercom (off by default)  Auto answer delay Answer incoming calls after X seconds  No answer timeout End call attempt after X seconds  Max call duration...

  • Page 32: Telephony / Call Settings (Robin With Keypad)

    Manual Robin SV ENG - v. 3.2.9 5.2.1.4 Telephony / Call settings (Robin with Keypad) Keypad:  Preset to call when Select the preset (menu -Telephony-Phonebook-) for i-button pressed the ’i’-key on the Keypad  Backlight brightness Change the intensity of the Keypad backlight  Beep volume...

  • Page 33: Telephony / Call Log

    5.2.1.5 Telephony / Call log The call log presents an overview of all the call events to and from the Robin. You can delete the complete log file using the red X alongside the ‘Delete all rows’ label. You can delete individual log lines by clicking the red X behind the log line in question.

  • Page 34: Telephony / Control

    Manual Robin SV ENG - v. 3.2.9 5.2.1.6 Telephony / Control The Control menu allows you to manually initiate and end a call from the Robin. Call:  Call Initiate a call using the 'Call' button  Hangup End a call using the 'Hangup' button  Registration status...

  • Page 35: Audio

    Change the tone volume Tones incoming: All incoming tones of a call (phone  Mute -> Robin) Tones all: All of the Robin generated tones All audio: Mute all output (listen-in function)  Generate test tone Play a test tone  Echo canceler...

  • Page 36: Audio / Detection

    This detection can trigger ‘Actions’ such as activation of a relay switch or automatic calling to a phone set. These actions can be defined in the menu -System-Events-. Depending on the location of the Robin and the type of sound that should trigger the detection, two parameters can be set: the volume and the duration.

  • Page 37: Audio / Media

    The Media menu allows you to import audio files into the intercom and play them through the speaker. You can use this to change the tone of the button and the ringback tone, so you can customize the melody that plays when you use the Robin. Use it for: Events ...
  • Page 38 Select the phone related function: Button - Sounds when the button is pushed Ring back - Sounds when the Robin is calling a number Ring - Sounds when a someone is calling to the Robin Disconnect - Sounds when te call is ended Busy - Sounds when the called number is busy  Media...

  • Page 39: Video

    Manual Robin SV ENG - v. 3.2.9 5.2.3 Video (Robin with integrated camera) 5.2.3.1 Video / Live Shows real time video captured by the camera. Double click on the image to toggle between full screen video or default size video.

  • Page 40: Video / Settings

    Manual Robin SV ENG - v. 3.2.9 5.2.3.2 Video / Settings You can change all the camera related settings here.  Settings: settings that are associated with the video quality  Image - settings that are associated with the image quality...
  • Page 41  Performance - The Robin settings are optimized to achieve the highest possible frame rate. The video quality will loose some detailing.  Quality - The Robin settings are optimized for the best video quality possible. The frame rate will be limited to approximately 15 frames per second.
  • Page 42 Manual Robin SV ENG - v. 3.2.9 Encoder:  Jpeg quality Allows you to change the quality of the 'Live' video images in the web browser (higher quality but more bandwidth usage) ! Note: Higher quality will put extra load on the bandwidth. ! H.264 Encoder...

  • Page 43: Video / Agc

    The red cross at the top removes the selection frame. Make sure that the most important area in the image is selected for the AGC function. This will usually be the location where the people will stand when they use the Robin.

  • Page 44: Video / Overlay

     Show date and time Display the date and time  Show device name Display the device name (change the device name in -System-Device-)  Show device location Display the location of the Robin (change the loca- tion in -System-Device-)  Additional overlay text Display additional text...

  • Page 45: Video / Motion

    Manual Robin SV ENG - v. 3.2.9 5.2.3.5 Video / Motion Motion allows you to select parts of the video image where you want movement to be detected. Detection of movement can trigger ‘Actions’ such as an acoustic signal, switching a built-in relay or initiating a call to a telephone.

  • Page 46: Network

    ! Note: To make tuning the Motion settings easier, no ‘Events’ that may have been set will be activated when the -Video-Motion- window for the Robin is open. When you close the -Video- Motion- window, detection is enabled again. ! 5.2.4 Network...

  • Page 47: Network / Settings

    Manual Robin SV ENG - v. 3.2.9 Shows the network interface that is used  Interface  MAC address Shows the Robins MAC address  IP address Shows the IP address of the Robin  IP netmask Shows the IP netmask  Default gateway Shows the IP address for the default gateway  Primary nameserver...
  • Page 48 Manual Robin SV ENG - v. 3.2.9 Configuration:  Configuration method Select automatic (DHCP) or manual.  IP address Enter the IP address for the Robin Enter the IP netmask  Netmask  Default gateway Enter the gateway or router address  Primary name server Enter the IP address for the primary DNS  Secondary name...

  • Page 49: Network / Http

    Manual Robin SV ENG - v. 3.2.9 5.2.4.3 Network / HTTP Proxy: Set the HTTP Proxy server.  Enable HTTP proxy Activates the use of an HTTP proxy server  Proxy server address Enter the IP address or hostname for the proxy server  Proxy server port...

  • Page 50: Network / Mail

    The ‘>>’ behind a line opens the details for this line. The red X behind a line deletes the line from the list.  From address Set the from e-mail address of the Robin  Mail server Enter the e-mail server address or hostname  Encryption...

  • Page 51: Network / Nat

    Manual Robin SV ENG - v. 3.2.9 Mail server test: Tests the connection with the configured e-mail server. Enter a recipient address for the test e-mail message  To  Test SMTP server Initiates the test e-mail message  SMTP test result Shows the test result 5.2.4.5 Network / NAT...
  • Page 52 Manual Robin SV ENG - v. 3.2.9 Use STUN for NAT address discovery  Stun server The STUN server that will be used to retrieve the WAN IP-address (default STUN server: stun.xten. com)  Stun port The connection port of the STUN server (default: 3478)  Stun status...

  • Page 53: Network / Rtsp

    Manual Robin SV ENG - v. 3.2.9 5.2.4.6 Network / RTSP The Robin is able to stream the video and audio through RTSP . Most video management software (VMS) solutions use the RTSP standard*. The Robin uses H.264 for video and G.711 uLaw for audio.
  • Page 54 Manual Robin SV ENG - v. 3.2.9 Settings:  Enable RTSP server Enable RTSP support  RTSP port Change the RTSP port (default 554)  Require authentication Use RTSP authentication RTSP username  Username RTSP password (needs to be defined)  Password  Allow Multicast Enable Multicast*  Multicast address...

  • Page 55: System

    The name entered here is passed to the SIP proto- col. This means that the name is visible, for example when a telephone has a caller ID display You can enter the location of the Robin here, e.g. the  Location main entrance, loading door, barrier, etc.

  • Page 56: System / Clock

    Enter the date and time here (manual setting) ! Note: The Robin does not feature a build-in backup battery. Every time the Robin reboots both the date and time need to be set. By default it will use an NTP server to set the date and time. In case of a ‘manual’...

  • Page 57: System / Events

    Event actions can be set to be time bound using the ‘Schedule’ mechanism of the Robin. That way an action can only start within a time slot, eg. lunch or after work hours. Definition of the schedules can be done in the menu -System-Schedules-.
  • Page 58 Manual Robin SV ENG - v. 3.2.9 The green ‘+’ creates a new ‘Event’ . The ‘>>’ behind a line opens the details for this ‘Event’. The red X behind a line deletes the ‘Event’ from the list. The name that is associated with this event source  Name...
  • Page 59 Mailjpeg - Send an e-mail containing a photo of the person using the intercom to a predefined e-mail address - For the Robin Keypad, see menu -Telephony-Phonebook- Presets. For the Robin with 1,2,4 or 6 buttons, see menu -Telephony-Call settings- Call priority. ...
  • Page 60 App to make the recordings available for playback. See the”How-To_Remote_Control” PDF on the supplied USB stick or on the support website: support.robintele.com ** : For more information about the Robin / WEBRelay, see Tech-Note: “How-To_Robin_and_ WEBRelay” PDF on the supplied USB stick or on the support website: support.robintele.com !

  • Page 61: System / Security

    (menu -Video-Live-) to control the built-in relay switch  Allow HTTP access only Increases the security of the Robin. Access to the from LAN WEB interface is only allowed from the same network as the Robin. ! Note: Disabling this feature is not recommended. !
  • Page 62  Certificate  Certificate info Shows detailed information about the certificate Access control: De Robin is can be controlled via an API. Leave this setting disabled when the API is not used.  Enable API interface Enable access through the API interface...

  • Page 63: System / Recording

    Manual Robin SV ENG - v. 3.2.9 5.2.5.5 System / Recording The Robin is able to record video on the internal SD card. Select the option ‘Recording’ to activate ! Note: The recordings are not directly available for playback! An API is available to retrieve the recordings.

  • Page 64: System / Software

    Manual Robin SV ENG - v. 3.2.9 5.2.5.7 System / Software New software versions for the Robin are released regularly. These versions include improvements and often introduce new functions. Updating is a two-stage process; the first step is to check whether new software is available. If so, you can initiate the upgrade to the latest version.

  • Page 65: System / Streams

    Downloads the latest version of the software and sion installs it on the Robin ! Note: Internet access for the Robin is necessary to update the software of the Robin. ! 5.2.5.8 System / Streams The ‘Streams’ menu shows all active video streams.

  • Page 66: System / Switch

    Manual Robin SV ENG - v. 3.2.9 5.2.5.9 System / Switch The Robin has a built-in voltage free relay contact. It can be used to open a door or a gate. When a connection has been established between the Robin and a telephone handset, the relay switch can be operated via key combinations on the telephone.
  • Page 67 Manual Robin SV ENG - v. 3.2.9 For the actions: to open, to keep open and to close the keys 0..9, * and # can be used --------------------------------- -------------------------------------------------------------------  To open The relay switch opens and closes again after a set time (Pulse time).

  • Page 68: System / Info

    Shows the serial number Shows the software version  Version  Revision number Shows the software revision number Shows the time that the Robin is switched on  Uptime  Load average Shows the average processor load (UNIX style) Shows the temperature in the Robin  Temperature...

  • Page 69: System / Debug

    5.2.5.11 System / Debug The Robin features a built-in ‘Debug’ function. This allows you to create a ‘Network trace’ of all the network traffic to and from the Robin. This tool allows for a fast and effective resolution of problems with the Robin.
  • Page 70 Manual Robin SV ENG - v. 3.2.9 Go to Robin: Connect to ‘Go to Robin’  Connect Display the connection status of ‘Go to Robin’  Status Information regarding the ‘Go to Robin’ connection  Message...

  • Page 71: System / Logs

    Manual Robin SV ENG - v. 3.2.9 5.2.5.12 System / Logs The Robin registers all events that occur. These are logged in a log file. Log settings:  Max lines to keep in log The number of log file lines that are stored Download the log file to the PC  Download...

  • Page 72: Support

    Manual Robin SV ENG - v. 3.2.9 6 Support For details of special settings, requests for support and FAQs, please use our ‘online’ support page: http://support.robintele.com...

  • Page 73: Appendix A, List Of Key Words

    Manual Robin SV ENG - v. 3.2.9 Appendix A, List of key words Default setting: Standard programme setting. DHCP: ‘Dynamic Host Configuration Protocol’. Computer protocol that describes how a computer can obtain its network settings from a DHCP server.
  • Page 74 Manual Robin SV ENG - v. 3.2.9 LAN: ‘Local area network’. Local area network of two or more computers that are connected with each other, either directly or via a shared medium. MAC (address): ‘Media Access Control’. The MAC address is a unique identification number that is allocated to a device in an Ethernet network.
  • Page 75 Manual Robin SV ENG - v. 3.2.9 SIP: ‘Session Initiation Protocol’. A protocol that makes multimedia communication (audio, video and other data communication) possible and used among other things for the Voice over Internet Protocol (VoIP). STUN: ‘Session Traversal Utilities for NAT’.

  • Page 76: Appendix B, Electronic Lock

    Manual Robin SV ENG - v. 3.2.9 Appendix B, Electronic lock The Robin has a built-in voltage-free relay contact. The Robin is not able to power a electronic lock, a power supply is required. There are many different electronic locks on the market. We advise to use the prescribed method of the electronic lock manufacturer to connect the Robin.

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