Polycom 3725-18101-001B Administrator's Manual
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Polycom 3725-18101-001B Administrator's Manual

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Polycom RAS200A
Administrator's Guide
Version 1.0.0
August 2006
P/N 3725-18101-001B

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Summary of Contents for Polycom 3725-18101-001B

  • Page 1 Polycom RAS200A Administrator’s Guide Version 1.0.0 August 2006 P/N 3725-18101-001B...

  • Page 2: Copyright Information

    As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Conventions ........... . -v Contacting Polycom Technical Support ......-vi 1 Overview of Polycom RAS200A .
  • Page 4 Administrator’s Guide Index ..........1-1...

  • Page 5: About This Guide

    About This Guide This document, Polycom RAS200A Administrator’s Guide, describes how to configure, maintain, and troubleshoot errors for the Polycom RAS200A server. Documentation Resources In addition to this guide, the available documentation that describes the Polycom RAS200A server includes: •...

  • Page 6: Contacting Polycom Technical Support

    Polycom RAS200A Administrator’s Guide Contacting Polycom Technical Support For additional help, contact your Polycom Administrator or Polycom Technical Support at one of the following: • • • 1-800-POLYCOM 408-474-2050 techsupport@polycom.com...

  • Page 7: Overview Of Polycom Ras200A

    The Polycom RAS200A has the following features and capabilities • • • • Minimum System Requirements To interact with the Polycom RAS200A, the client computer must meet the following minimum system requirements: • • • • Registration, maintenance, and management of VSX and PVX video endpoints.
  • Page 8 Administrator’s Guide 1 - 2...

  • Page 9: Configuring The Polycom Ras200A

    Configuring the Polycom RAS200A This chapter describes how to configure the Polycom RAS200A. Logging In You access the Polycom RAS200A through Microsoft Internet Explorer. To access the Polycom RAS200A To log in to the Polycom RAS200A >> To download documentation for PVX VOA Launch Internet Explorer.

  • Page 10: Entering Licensing Information

    >> Entering Licensing Information The Polycom RAS200A server includes a trial license for 50 seats, which allows you to start using the product immediately. The trial license is valid for up to 60 days, starting with the date of first time setup. In addition, you receive one or more license certificates, according to your order.

  • Page 11: Changing The Password

    Update. The license number appears in the list. Licensing Screen Open Internet Explorer and log in to the Polycom RAS200A server. Go to System Setup > Change Password. In the Change Password screen, enter the new password, confirm it, and then click Update.

  • Page 12: Viewing Or Changing Profiles

    Administrator’s Guide Figure 2-3 Viewing or Changing Profiles The Polycom RAS200A uses a profile to create conferences on the MGC and can create a profile automatically when you add an MGC to the Polycom RAS200A. Note: You can only view or change the profile name.

  • Page 13: Changing System Settings

    Figure 2-4 Changing System Settings You can modify Polycom RAS200A system settings. To change Polycom RAS200A settings Figure 2-5 Note: If you change the IP address, the system requests that you restart the Polycom RAS200A. Profiles Screen Go to System Setup > System Settings.

  • Page 14: Setting Up Mgc Devices

    Current Time System Time Zone Auto adjust for daylight savings Setting up MGC Devices To monitor and manage MGC devices, you must add them to the Polycom RAS200A server. To add MGC devices Note: The Polycom RAS200A only lists MGC devices that have registered with it.
  • Page 15 The Add Device screen appears. Figure 2-7 Add Device Screen In the Device Name field, enter the name of the MGC. In the IP Address field, enter the IP address of the MGC controller. Configuring the Polycom RAS200A 2 - 7...

  • Page 16: Editing Mgc Devices

    Administrator’s Guide Editing MGC Devices You can change device settings for MGCs. To edit MGC device settings Figure 2-8 2 - 8 In the Admin User ID field, enter the administrative user’s login ID for the MGC. In the Password field, enter the password of the administrative user for the MGC.

  • Page 17: Deleting Mgc Devices

    A confirmation message asks whether you want to delete the selected item. Click Yes to confirm the deletion or No to cancel your request. If you click Yes, the List of MGC Devices screen updates to remove the selected item from the list. Configuring the Polycom RAS200A 2 - 9...
  • Page 18 Administrator’s Guide 2 - 10...

  • Page 19: Maintaining The Polycom Ras200A

    This chapter describes how to maintain the Polycom RAS200A server. Shutting Down the Server If you need to shut down the Polycom RAS200A system, turn off the power with the button on the front panel or use remote access to shut down the server gracefully.

  • Page 20: Downloading Log Files

    Administrator’s Guide Figure 3-2 Downloading Log Files You can download log files to send to Polycom Technical Support for troubleshooting purposes. To download log files Upgrading the Server You can update the system software by doing one of the following: •...

  • Page 21: Performing A Factory Reset

    Note: You should perform a factory reset only if Polycom Technical Support informs you it is required. To ensure a successful implementation, you and Polycom Technical Support should go through this procedure together.

  • Page 22: Backing Up The Database

    3 - 4 On the server’s desktop, double-click the RAS200ABackupRestore.exe file. The Polycom RAS200A Backup and Restore Utility dialog box appears. The top half enables you to back up the database. For instructions, see Backing up the Database. The bottom half enables you to restore the database.

  • Page 23: Restoring The Database

    If the error message reappears, contact Polycom Technical Support. Lock the database to prevent access during the restoration process.: Stop the Polycom service. Go to Start > Settings > Control Panel > Administrative Tools > Services. In the Server Restore section, in the Folder for backup files: field, type the full path and name of the input file to use for restoring the database.
  • Page 24 Administrator’s Guide 3 - 6...

  • Page 25: Troubleshooting

    RAS200A server. Checking the Server Status On the Login screen, make sure the status of the Polycom RAS200A system is “Ready.” If the status is “Not Ready,” click the Status link. The server’s status should change to “Ready” in about five minutes.
  • Page 26 Administrator’s Guide Figure 4-1 4 - 2 Polycom RAS200A Failure Viewer Utility Screen The default path for the log file appears in the Input Log File field. To select a different input log file, click Browse. Enter the requested information in the Filtering Options section.
  • Page 27 Administrator’s Guide Index backup and restore utility 3-3 changing the password 2-3 contacting Polycom Technical Support -vi conventions in documentation -v creating conferences 2-4 database backing up 3-4 restoring 3-5 database maintenance 3-3 device documentation downloading 2-1 documentation resources -v...
  • Page 28 Index Index-2...

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Ras200a

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