Troubleshooting
Before requesting RMA, please check the cases below if your problem is one of them.
1.
1 The device dose not communicate with PC.
2.
2 When turning on the device, Date / Time is not displayed on the LCD and special char
acters are displayed.
3.
3 When configuring the device using MASTER ID, suddenly the device goes back to the
normal mode.
4.
4 The device does not go to setting mode after inputting MASTER ID.
5.
5 The device work well with RF Card, but does not work when inputting card number.
6.
6 When the device have read a card, the device does not response or a different card n
umber appears.
7.
7 A registered card is not authenticated.
1
The device dose not communicate with PC.
1.1
Please check wiring.
See [Communication] of the manual and check if the wiring is good.
In the case of RS232 communication
See [Communication] > [RS232 Communication Port Connection] of the manual and check i
f the wiring is good.
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