Receiving Errors During E-Mail Communication - Mitsubishi Electric FX3U-ENET User Manual

11 TROUBLESHOOTING

11.5.5 Receiving errors during e-mail communication

Receiving error
NO
Was the e-mail
successfully
stored?
YES
e-mail receiving error
log normal?
Is "0001
to BFM#14500?
Is the value of
BFM#14501 set
to "0001
Can the receive
data be stored
in the device?
No attached file.
Is the receive
NO
data value incorrect?
(Characters got
garbled)
YES
Sending side sent in ASCII code.
Sending side converted the ASCII code to ASCII code once more.
Test the following items.
The sending side sends an attached file in binary code.
Whether or not the send data (attached file) is in ASCII code.
If the sending side is a PC, try sending using another mail program.
If there is any difference due to the mail program, check the mail settings again.
Check that the mail server's encode and decode are the same as the Ethernet.
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Is the
NO
Fix the content according to the e-mail
receiving error log (see Section 11.4).
YES
NO
" written
H
YES
No inquiry?
YES
Change the conditions for executing
the mail receiving operation.
NO
Correct error contents based on the
mail receive error code (BFM #14502)
"?
H
YES
Receiving
NO
stops in the middle
of process?
YES
The interval for inquiring the server is too long.
Set the inquiry interval shorter.
Check if there is any error in the
communication path.
NO
write "0001 " to BFM#14500
H
Check the following items.
NO
Whether or not the mail server's system is down.
Whether or not there is an error in the communication path.
YES
No mail in the mail server
Check the number of mails remaining
in the mail server.
Did the characters
of the subject get
garbled?
YES
Is the sending
side the Ethernet
module?
YES
Because decode processing is
not performed,
it cannot be received normally.
EUC or SHIFT-JIS is used. Check the PC setting.
Send from the PC to the local-station.
Check the header information of the receive data sent from the Local station.
In case of Outlook
information -Type: text-plain:charset=iso-2022.jp."
Correct the setting if it is charset="EUC.jp" or "SHIFT-JIS."
MELSEC-F
Check the following items
Whether or not the e-mail parameter
settings for the Ethernet module are
NO
correct.
Whether or not the mail server's system
is down.
Whether or not there is an error in the
communication
Codes other than "0 to 9" and "A to F" are used.
Correct the codes to "0" to "9"
and "A" to "F."
NO
Express, check "Property" "Details" "Content of header
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