HP Compaq Support Manual
Hewlett-packard compaq presario desktop products warranty and support guide
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Also See for Compaq:
- Hardware manual (101 pages) ,
- Troubleshooting manual (68 pages) ,
- Startup manual (42 pages)
Table of Contents
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Compaq Presario Desktop Products
Warranty and
Support Guide
1 Year Parts and Labor
1 Year Technical Telephone Support
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with
your technical support questions as they arise via the Web or phone (see Contact Numbers
chart within this document). As our valued customer, we want to make sure that your support
needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it's important to have the following
information handy. Please take a moment to write down your product information for future
reference.
Model Number: _____________________________________________________________________
Serial Number: _____________________________________________________________________
Purchase Date: _____________________________________________________________________
System or Product Number: ______________________________________________________
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Table of Contents
Related Manuals for HP Compaq
Summary of Contents for HP Compaq
- Page 1 If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document).
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Page 3: Don't Forget To Register
Visit us at http://subscription.support.hp.com Where to Get Help HP offers a wide variety of service and support options, which are available around the clock for Compaq branded products that are either in or out of warranty. Options to use when you need help: 1 Check the setup poster and the user documentation for help with setting up and using your PC. -
Page 4: Troubleshooting
Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. -
Page 5: Internet Access
Internet Access Symptom Problem Cannot connect to the Internet Service Provider (ISP) Internet. account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Keyboard and Mouse Symptom Problem Keyboard commands and Keyboard connector is not typing are not recognized properly connected. -
Page 6: Recovering From Software Problems
The PC should start up. Press and hold the On button until the PC turns off. You should also make the Compaq Recovery Tools CD. This CD contains utilities that allow you to make changes to your hard disk drive, including removing the recovery partition. - Page 7 Recovery; see “System Recovery Using Recovery Discs.” Finally, if necessary, perform System Recovery using the recovery discs and choose full System Recovery. Before using the Compaq System Recovery program or the Compaq Application Recovery program, use System Restore. Your PC hard disk drive contains the System NOTE: Recovery image in a partition area of the disk drive.
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Page 8: Creating Recovery Cds/Dvds
Using Recovery CD-DVD Creator Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number. -
Page 9: Using The Recovery Tools Cd
Store the System Recovery discs in a safe place. Using the Recovery Tools CD Your PC allows you to create (burn) a Recovery Tools CD. After you make the Compaq Recovery Tools CD, you can use it to: • Read instructions to use each utility on the Recovery Tools CD. -
Page 10: Starting System Recovery If The Pc Is Not Responding
When you’ve tried other methods of repairing your system software (like System Restore or Application Recovery), you may want to use the Compaq System Recovery program as a last resort to reinstall the software. When necessary, you can reinstall the operating system and the application software that was originally installed on the PC at the factory by using the System Recovery program. -
Page 11: Starting System Recovery Using Recovery Discs
5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and turn on the PC. System Recovery Using Recovery Discs Make your own recovery CDs/DVDs before you need them;... -
Page 12: Hp Total Care
This service is free for the duration of the hardware warranty period. In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days. -
Page 13: Protect Your Investment
Planet Partners, to make it simple for us to reclaim your old product for recycling. Compaq will help you recycle your old equipment even if it is not a Compaq product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.com/recycle... -
Page 14: Customer Responsibilities
Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by HP on the Compaq branded PC or that was included with the Compaq branded PC at the time of your purchase or lease of the product. Technical support for software is available for thirty (30) days from date of product purchase or lease. - Page 15 EULA or if you fail to comply with any term or condition of this EULA. 8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product.
- Page 16 Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control.
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Page 17: Declaration Of Conformity
89/336/EEC, and the R&TTE Directive 1999/5/EC, and carries the CE marking accordingly. The Product was tested in a typical configuration with Compaq Personal Computer and peripherals. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:... -
Page 18: Regulatory And Safety Information
(5.0). If too many devices are attached, they may not ring properly. • In the event of equipment malfunction, Compaq or an authorized Compaq Personal Computer Dealer Repair Center should perform all repairs. It is the responsibility of users requiring service to report the problem to Compaq’s Consumer PC Division, or to one of our... -
Page 19: Energy Star Compliance
ENERGY STAR Compliance Compaq Presario PCs and Monitors ® marked with the ENERGY STAR logo on the packaging box qualify with the U.S. -
Page 20: Laser Safety Statement
CD-ROM or DVD-ROM. Laser Product Label The following label or equivalent is located on the surface of Compaq laser products: This label indicates that the product is classified as a CLASS 1 LASER PRODUCT. This label appears on a laser device installed in your product. -
Page 21: Lightning Protection
Lightning Protection For added protection of any Compaq product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges. - Page 22 ©2004 Hewlitt-Packard Development Company, L.P. Printed in...