Provider S Upport P Olicy - CAIRE FreeStyle Provider Technical Service Manual

PROVIDER S UPPORT P OLICY
Objective: A s a m anufacturer o ur o rganizational g oal i s t o p rovide c ustomer s upport a nd
assistance t o t he h ighest l evel o f e xcellence.
C ustomers a re P roviders ( which i nclude D ealers, D istributors a nd A gents).
Support i ncludes, b ut i s n ot l imited t o, t roubleshooting a nd R eturn M aterial
Authorizations ( RMA).
Business H ours: M onday – F riday, 8 :30am – 5 :00pm E ST.
Chart-­‐CAIRE c an o nly s upport c ustomers w ho a re r ecognized a s P roviders, D ealers, D istributors
and/or A gents. T hese p artnerships a re q ualified a s h aving a n e xisting a ccount o r a re i n t he
process o f c redit a pplication c ompletion. A ll p atient o r e nd-­‐user i nquiries i ncluding b ut n ot
limited t o R MA, w arranty o r s erial n umber q uestions m ust b e h andled b y t heir P rovider.
Provider S upport P olicy: C hart-­‐CAIRE T echnologies i s u nable t o
provide d irect a ssistance, c linical a dvice, o r r ecommendations t o a
patient o r e nd-­‐user. P roviders h ave s ole r esponsibility i n a ssisting
their p atients.
Portable O xygen C oncentrator
MN220-­‐1 A 1 2