Envelope Feeding Problems - Pitney Bowes DM800 Series Operator's Manual

10 • Troubleshooting

Envelope Feeding Problems

Possible Causes
More than one Too many envelopes are on the
feed deck; envelopes are not
envelope is
stacked properly on the feed deck.
feeding
Feeder adjustment setting is incor-
rect.
OR
Envelopes are too thick or thin for
the feeder adjustment setting.
Trying to feed presealed
envelopes with the seal mode set
to sealer on.
10-4
Solution
Remove some of the envelopes and test
with a smaller stack.
Slant the envelopes slightly to the left
(shingled).
Envelopes shingled to the left
Adjust the thickness adjustment knob to
correspond to the envelope thickness.
For thicker pieces of mail (3/8" to 5/8"), or
mail containing several inserts, use the
thick mail setting. For mail containing only
single inserts, or for postcards, use the
normal mail setting.
Thick mail setting
Normal mail setting
Press the Seal key from the control center
and select Sealer off.
SV61162 Rev. C