SATO S8400 Operator's Manual page 138

Section 6: Troubleshooting
6.7 TROUBLESHOOTING GUIDE (CONT'D)
Symptom: Print position is misaligned
No. What to check
1
Are the paper and carbon ribbon
set correctly?
2
Is the platen roller dirty?
Is the paper/carbon ribbon you are
using deformed?
3
Are you using
genuine SATO
paper and
4
carbon ribbons
specifically
designed for
the print en-
gine?
Is the pitch (paper) sensor dirty?
5
Is the data/signal sent from the
6
computer correct?
Are the pitch correction (variable
potentiometer) or base point
7
correction (User Mode setting) set-
tings correct?
Caution
Pull out the power cable before cleaning the print engine.
Page 6-12
Remedy
Fix the paper and carbon ribbon securely. Also,
release the print head unit, then set the paper and
carbon ribbon to the normal position again. Finally, latch
the print head back in place.
If the platen roller is dirty, wipe off the dirt with the
supplied cleaning set.
If the edges of the paper/carbon ribbon are deformed,
the paper cannot be fed normally. Use new paper/
carbon ribbon which are not deformed.
Be sure to use genuine paper and
carbon ribbon specifically
designed for the print engine. Ge-
neric supplies may cost less, but
can result in poor printing quality
or shortened equipment life, lead-
ing to voiding of warranty and/or
higher operating costs in the long
run.
If the pitch sensor is dirty, wipe off the dirt with
the supplied cleaning set. See Section 4: Cleaning
and Maintenance.
Turn on the power again.
If the error message still appears, check the software
on the computer or the configuration of the
connections .
Set the pitch correction (variable potentiometer) or base
point correction (User Mode setting) again.
S8400 Series Operator's Manual