Table of Contents
Advertisement
TROUBLESHOOTING
If you are unable to produce printouts on the S8400 Series print engine,
use this section to make sure the basics have been checked, before
deciding you are unable to proceed any further. The section is divided
into seven parts:
•
Initial Checklist
•
Checklist for the Centronics Parallel Interface
•
Checklist for the RS232C Serial Interface
•
Understanding ON LINE, RIBBON, LABEL indicators
•
Understanding the LCD error messages
•
Understanding the LCD warning messages
•
General Troubleshooting Guide
6.1 INITIAL CHECKLIST
1.
Is the print engine powered up and ON LINE?
2.
Is the ERROR light on the front panel OFF? If this light
is ON, it may mean the print head assembly is open or
another error condition is present.
3.
Are the Label Hold-Down and Print Head Assembly in
the latched position?
6.2 USING THE CENTRONICS (PARALLEL) INTERFACE
1.
Is the IBM parallel printer cable connected securely to
your parallel port (DB-25S Female) on the PC and to
the parallel port on the print engine?
2.
Is there more than one parallel interface port on your
PC (LPT1, LPT2, etc.)? If so, make sure you are send-
ing data out the correct port.
3.
When you send the print job to the print engine, and it
does not respond, do you get an error message on
your PC that says "Device Fault" or something similar?
This may mean that the computer doesn't know the
print engine is there. Verify that:
a. Both ends of the cable are securely inserted into
their respective connectors.
b The print engine is ONLINE.
c. The cable is not defective. There are other things
that can cause this error message on your com-
puter, but at this stage, a defective cable may be
one of the reasons.
S8400 Series Operator's Manual
Section 6: Troubleshooting
6
Observations
Page 6-1
Advertisement
Table of Contents
Troubleshooting
