Chapter 7: Instant Messaging; Understanding Im Contact Names - Polycom SpectraLink 8440 User Manual

Chapter 7: Instant Messaging

Your system administrator sets up Instant Messaging (IM) using Microsoft Office Communications. If IM
is available, IM status will display in the Profile soft key menu on the Home screen. You can set up your
own IM status, and enter an IM name for each of your contacts.
You can initiate IM chats from the Dialer, from the Contact Directory, or from the IM History list. Only
one IM session can be active at a time. An incoming IM message opens a pop-up window and active
chats display in the Session Manager. You may put an IM session on hold for up to five minutes after
which the session is closed.
You can view your IM History list by selecting the Messages icon on the Home screen. Highlight and
select Instant Messages to view your IM contacts. Any received or sent chats are stored under that
contact's name in the IM History list where you can view, delete, or initiate a new chat.

Understanding IM Contact Names

The default IM contact name is actually a shortened form of the IM address that the server recognizes in
the form of sip:ImUserName@CompanyServerDomain. When an ImUserName is, for instance, Joe54,
and Joe is also in your company, you can enter Joe54 in the IM name field and the rest of the address is
appended to the IM name when the chat is initiated.
When you add a contact to your IM contacts from the Corporate Directory or from the IM History list,
you will see the full IM address saved in the IM Name field. If you share the same domain name with a
contact, you do not have to enter the full domain name of that contact. If your IM contact doesn't share
your domain name, include that contact's domain name using this format:
sip:ImUserName@OtherDomain. (If the sip: prefix is missing, the handset will add it automatically.)
To communicate using IM, you will need to add the Last Name, Contact, and IM Name of the contact in
the Contact Directory. The easiest way to get IM names is by adding contacts from the Corporate
Directory or from the IM history list. Contacts that are added from the Corporate Directory may also
have an IM name as part of their information. The required fields are automatically populated when a
contact is saved from the IM history list, which presumes that the contact placed an IM chat with you
first and therefore already has an IM name. See Chapter 6: How to Use the Contact Directory for more
information about entering and editing data in the contact fields.
The easiest way to get IM names is from the Corporate Directory. See Searching and
Saving with the Corporate Directory for more information.
May, 2011 | 1725-36720-001_RevA 69