Polycom VVX 410 User Manual
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Polycom VVX 410 User Manual

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Contents
PHONE KEYS & HARDWARE .................................................................................................................. 2
HOME VIEW .......................................................................................................................................... 2
LINES VIEW ............................................................................................................................................ 3
CALLS VIEW ........................................................................................................................................... 4
UNDERSTANDING PHONE ICONS AND STATUS INDICATORS ................................................................ 4
NAVIGATING YOUR PHONE INTERFACE ................................................................................................ 5
USING THE DIALPAD KEYS ON THE PHONE CONSOLE ........................................................................... 6
HOW YOUR PHONE HANDLES ............................................................................................................... 7
ANSWERING CALLS ................................................................................................................................ 7
LISTENING TO VOICEMAILS ................................................................................................................. 10
WHO DO I CONTACT? .......................................................................................................................... 11
Page | 1
Polycom VVX 410/411
Handset User Guide
(Horizon Guide available in Administration Tab)
T:
01672 552340
E:
support@jpitsolutions.co.uk
Support hours: Mon- Fri 8:30am - 5pm

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Summary of Contents for Polycom VVX 410

  • Page 1: Table Of Contents

    Polycom VVX 410/411 Handset User Guide (Horizon Guide available in Administration Tab) Contents PHONE KEYS & HARDWARE ........................2 HOME VIEW ............................2 LINES VIEW ............................3 CALLS VIEW ............................4 UNDERSTANDING PHONE ICONS AND STATUS INDICATORS ..............4 NAVIGATING YOUR PHONE INTERFACE ....................5 USING THE DIALPAD KEYS ON THE PHONE CONSOLE ................

  • Page 2: Phone Keys & Hardware

    PHONE KEYS & HARDWARE Your phone has three main views: Home, Calls, and Lines view (the default). To change views: For Home view, press .  From Home view, press to display either Lines or Call view.  HOME VIEW You can display Home view (shown next) by pressing .

  • Page 3: Lines View

    To change the highlighted icon, press the up, down, right, or left arrow key. Press Select to access the desired menu. Home view displays the following icons: • New Call—Select New Call to display the Dialler so you can place a call. •...

  • Page 4: Calls View

    If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held. If the phone line has an active call, the call colour is dark green, as shown next. If the phone line has one or more held calls, the call colour is dark blue, as shown next. The number of total calls is shown above the calls.

  • Page 5: Navigating Your Phone Interface

    NAVIGATING YOUR PHONE INTERFACE The following table shows you how to navigate your phone’s screens, as well as select and highlight options. Page | 5 01672 552340 support@jpitsolutions.co.uk Support hours: Mon- Fri 8:30am – 5pm...

  • Page 6: Using The Dialpad Keys On The Phone Console

    USING THE DIALPAD KEYS ON THE PHONE CONSOLE You can use the dial pad keys on your phone console to update field information. If a field requires data input, select Encoding or Mode to specify how you want to enter data. Use the tips in the following table to enter information using the dial pad.

  • Page 7: How Your Phone Handles

    HOW YOUR PHONE HANDLES Your phone can handle multiple calls at a time. However, only one active call—the call that has audio associated with it—can be in progress at any given time. In addition to the active call, your phone may have multiple other calls that are either held, or in an incoming or ringing state.
  • Page 8 If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will automatically use the mode you’re in. To answer the call, pick up the handset, press , or press . Or, from Calls view, press Answer to use the speakerphone. Answering Another Call If you have a call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays.
  • Page 9 Join Calls to Create a Conference Call - You can join one active call and one held call into a conference call. 1. Do one of the following  When you have an active call and a held call, select the Join soft key. ...

  • Page 10: Listening To Voicemails

    LISTENING TO VOICEMAILS If you are part of a main office group, your voicemail will not be available on your telephone. These will be sent to a designated email address as a WAV file for you to listen to. If this is your own personal phone and not part of a main office group, your phone may indicate new voicemail messages by the following: •...

  • Page 11: Who Do I Contact

    WHO DO I CONTACT? If you have any questions about the Horizon service, or want to report a fault with your phone please contact: Support Desk: JP IT SOLUTIONS LTD Support Email: SUPPORT@JPITSOLUTIONS.CO.UK Telephone: 01672 552340 Page | 11 01672 552340 support@jpitsolutions.co.uk Support hours: Mon- Fri 8:30am –...

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Vvx 411

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