Troubleshooting - Automatic Technology Axess Pro 1505 Installation Instructions Manual

19. Troubleshooting

Symptom
Blank display screen.
Logic console displays
"Drive Disengaged".
During limit setting, pressing the
close button causing the door to
open.
Opener Overloads.
Door operates from logic console
(OPEN/CLOSE) button but not
from transmitter.
Door does not close with
transmitter.
Door will not close fully.
Door will not open fully.
Auto-Close not working.
Possible cause
Mains power not switched on.
Communication cable not connected.
Drive unit cover is lose or missing.
Hand chain is not freely hanging.
Motor running in wrong direction.
Door is locked.
Door tracks/hardware damaged.
Full load current settings are too low.
Transmitter code not stored in
memory.
Transmitters operation disabled from
the time clock.
The opener is in "Vacation Mode".
Flat battery in transmitter.
Safety Close Mode is on.
Transmitter does not contain
TM
TrioCode 128 Technology
Safety Beams not installed or not
working properly.
Door limit positions need to be reset.
Door obstructed and reverses.
Door limit positions need to be reset.
Door obstructed.
Safety Beam not installed.
Safety Beam or wiring faulty.
Safety Beam not aligned correctly.
SafetyBeam is obstructed.
Door obstructed when closing or
opening.
Auto-Close time not set.
Remedy
Switch on mains power.
Connect the communication cable.
Install / secure drive unit cover.
Free the hand chain.
Change the motor direction by pressing
stop button on the logic console once.
Unlock the door.
Door requires service/repair by qualified
technician.
Adjust the full Load current in menu 2.1.
(Appendix A & C)
Code transmitter into opener's memory.
(Section 10.1)
Enable the transmitter operation in the
time clock menu. (Section 14.5)
Turn off "Vacation Mode".
(Appendix C Menu 6.16)
Replace battery (Section 15)
Turn the Safety Close Mode off.
(Section 13.1)
Check that the transmitter has grey
buttons and the model number on the
back displays V2. Contact dealer for
support if otherwise.
Make sure Safety Beams are operational.
Reset limit positions. (Section 10 & 11)
Clear obstruction.
Reset limit positions. (Section 10 & 11)
Clear obstruction.
Install Safety Beam.
Repair Safety Beam or replace wiring.
Re-align optics.
Remove obstruction from path of
Safety Beam
Remove obstruction.
Set Auto-Close times. (Section 13)
Installation Instructions Axess Pro 1505
®
19