Troubleshooting
Cannot scan from a computer
Action
Step 1
Make sure the printer is turned on and that Ready appears on the
printer display before scanning a job.
Does Ready appear before scanning the job?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is there an error message on the printer display?
Step 3
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections between the printer and the print server
secure?
Embedded Web Server does not open
Action
Step 1
a
Turn on the printer.
b
Open a Web browser, and then type the printer IP address.
c
Press Enter.
Does the Embedded Web Server open?
Yes
No
Go to step 3.
Go to step 2.
Clear the error
Go to step 3.
message.
Contact
customer
Tighten the cable
support.
connections.
Yes
No
The problem is
Go to step 2.
solved.
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