Repeating Defects Appear On Prints - Lexmark CX310 Series User Manual

Troubleshooting
Action
Step 1
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b
Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging kit, and then resend the print job.
Is the printer printing solid black pages?

Repeating defects appear on prints

)
)
)
Action
a
Check if the distance between the defects is equal to one of
the following:
•
25.1 mm (0.98 in.)
•
29.8 mm (1.17 in.)
•
43.9 mm (1.72 in.)
•
45.5 mm (1.79 in.)
•
94.2 mm (3.70 in.)
b
If the distance between the defects equals 25.1 mm (0.98 in.),
29.8 mm (1.17 in.), or 94.2 mm (3.70 in.), then replace the
photoconductor unit.
c
If the distance between the defects equals 43.9 mm (1.72 in.) or
45.5 mm (1.79 in.), then replace the developer unit.
Do the repeating defects still appear?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
1 The problem is
Check if the
solved.
distance
between the
defects is equal
to one of the
following:
•
37.7 mm
(1.48 in.)
•
78.5 mm
(3.09 in.)
•
95 mm
(3.74 in.)
2
Take note of the
distance, and
then contact
customer
support or your
service
representative.
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