Solving Copy Problems - Lexmark CX310 Series User Manual

Troubleshooting

Solving copy problems

•
"Copier does not respond" on page 214
•
"Scanner unit does not close" on page 214
•
"Poor copy quality" on page 215
•
"Partial document or photo copies" on page 216
Copier does not respond
Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
Turn off the printer, then wait for about 10 seconds, and then turn
it back on.
Did Performing Self Test and Ready appear?
Scanner unit does not close
Action
Check if there are no obstructions between the scanner unit and
the printer.
a
Lift the scanner unit.
b
Remove any obstruction that keeps the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close properly?
Yes No
Clear the error or Go to step 2.
status message.
Go to step 3. Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
The problem is Contact
solved. support.
Yes No
The problem is Contact
solved. support.
214
customer
customer