Lexmark CX310 Series User Manual page 218

Troubleshooting
Action
Step 6
Check other electrical equipment plugged into the outlet.
Are the other electrical equipment working?
Step 7
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Are the printer and scanner working?
Scan job was not successful
Action
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to
the computer and the printer.
Are the cables securely connected?
Step 2
Check if the file name is already in use.
Is the file name already in use?
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open by another application or user?
Step 4
Check if either the Append time stamp or the Overwrite existing
file check box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box
selected in the destination configuration settings?
Yes No
Unplug the other Go to step 7.
electrical equipment
and turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment
and then go to step
6.
The problem is Contact
solved. support.
Yes No
Go to step 2. Connect the cables
properly.
Change the file Go to step 3.
name.
Close the file you are Go to step 4.
scanning.
Contact customer Select the Append
support. time stamp or
Overwrite existing
file check box in the
destination
configuration
settings.
218
customer