Solving Copy Problems - Lexmark MX410 series User Manual

Troubleshooting
Action
Step 4
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Do vertical voids appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?

Solving copy problems

•
"Copier does not respond" on page 280
•
"Partial document or photo copies" on page 281
•
"Poor copy quality" on page 281
•
"Scanner unit does not close" on page 283
Copier does not respond
Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
Turn off the printer, then wait for about 10 seconds, and then turn it back
on.
Did Performing Self Test and Ready appear?
Yes No
Go to step 5. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
Clear the error or status Go to step 2.
message.
Go to step 3. Connect the power
cord to the printer and
a properly grounded
electrical outlet.
The problem is solved. Contact
support.
280
customer