Troubleshooting
The print appears tinted
Action
Adjust the color balance.
a
From the Color Balance menu on the printer control panel, increase
or decrease the values for cyan, magenta, yellow, and black.
b
Resend the print job.
Does the print still appear tinted?
Solving copy problems
•
"Copier does not respond" on page 288
•
"Scanner unit does not close" on page 289
•
"Poor copy quality" on page 289
•
"Partial document or photo copies" on page 290
Copier does not respond
Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
Turn off the printer, then wait for about 10 seconds, and then turn it back
on.
Did Performing Self Test and Ready appear?
Yes
No
The problem is solved. Contact
support.
Yes
No
Clear the error or status
Go to step 2.
message.
Go to step 3.
Connect the power
cord to the printer and
a properly grounded
electrical outlet.
The problem is solved. Contact
support.
288
customer
customer