Software Support And Upgrade Service - Toshiba ID EDGE Description

Software Support and Upgrade Service

Toshiba's Software Support and Upgrade Service (SUS) plan for IPedge provides a great way to
protect the investment in an IPedge system. It provides three important benefits: software updates,
technical support, and license transfers.
Software Updates – While covered under this plan, software updates for enhancements, new
features, and corrections may be applied to the IPedge system. Some new features may require
additional licenses. Software updates are obtained through the Authorized Toshiba Dealer. If the
SUS plan lapses, software updates may not be applied unless you pay additional charges to regain
current status for maintenance.
Technical Support – Systems covered under the SUS plan are eligible for full technical support by
the Authorized Toshiba Dealer. If the plan lapses, technical support is billed "per incident" and
software updates are not available until the SUS plan is reinstated.
License Transfers – Systems covered under the SUS plan are eligible for license transfer when
upgrading to larger systems. A small transfer fee and equivalent license price differences may
apply. Licences are not eligible for transfer without a current SUS plan.
The first year of SUS is included with the purchase of a new IPedge system. At the time of
purchase, the SUS plan term may be extended for up to 5 years with a discount for purchasing
multiple years. Before the plan expires, the plan term again may be extended for 1 to 5 years, with
multi-year discounts available. An IPedge system with a lapsed Software Support and Upgrade
Service plan may reinstate the SUS plan for a fee of 125% of the annual rate over the lapsed
period. The term begins after purchase, when licenses are generated for the IPedge system.
This Software Support and Upgrade Service plan is available to the original owner of the system
and is not transferable. Registration and proof of purchase of the original owner of the IPedge
system may be required.
While Toshiba has made every effort at the time of publication to ensure the accuracy of the
information provided herein, this information is subject to change without notice. Toshiba assumes
no liability for any damages incurred directly or indirectly from any errors or omissions contained
herein. In no event will Toshiba be liable for any incidental, consequential, special or exemplary
damages, whether based on tort, contract or otherwise, arising out of or in connection with this
information or any other information contained herein or the use thereof. The terms and conditions
of Toshiba's Software Support and Upgrade Service plan apply to the SUS plan. Visit
telecom.toshiba.com/Telephone_Systems_Support/warranty.cfm
IPedge General Description 01/12
Software Support and Upgrade Service
http://
for details.
Overview
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