Intermec PB50 User Manual
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Intermec PB50 User Manual

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PB 50 | PB 51
Mobile Printer
User's Guide

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  • Page 1 PB 50 | PB 51 Mobile Printer User’s Guide...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2007 - 2010 by Intermec Technologies Corporation. All rights reserved.
  • Page 3 Change to the Ready-to-Work indicator behavior. • Addition of linerless media support. • New icons for Bluetooth radio and addition of printhead lifted error message. • Addition of power management options Sleep Timer and Standby Timer. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 4 PB50 and PB51 Mobile Printer User’s Guide...

  • Page 5: Table Of Contents

    Printing a Test Page ............. . 22 PB50 and PB51 Mobile Printer User’s Guide...
  • Page 6 Cleaning the Printer Exterior..........62 PB50 and PB51 Mobile Printer User’s Guide...
  • Page 7 Fingerprint Setup Menu ............77 PB50 and PB51 Mobile Printer User’s Guide...
  • Page 8 Contents viii PB50 and PB51 Mobile Printer User’s Guide...

  • Page 9: Before You Begin

    Returns and Repairs > Warranty. Web Support Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 10: Telephone Support

    Who Should Read This Manual This document is for the person who is responsible for installing, configuring, and maintaining the PB50 or PB51 mobile printer. This document provides you with information about the features of the mobile printer, and how to install, configure, operate, maintain, and troubleshoot it.

  • Page 11: Related Documents

    Before you work with the mobile printer, you should be familiar with your network and general networking terms, such as IP address. Related Documents This table contains a list of related Intermec documents and their part numbers. Document Title Intermec Fingerprint Command Reference Manual Intermec Fingerprint Developer’s Guide...
  • Page 12 Before You Begin PB50 and PB51 Mobile Printer User’s Guide...

  • Page 13: Using The Mobile Printer

    Using the Mobile Printer Use this chapter to familiarize yourself with your mobile printer. In this chapter you will find these sections: • Introducing the Mobile Printer • Features of the Printer • Using the Batteries • Loading Media • Printing on Floodcoated Media •...

  • Page 14: Introducing The Mobile Printer

    The PB50, PB50C, and PB51 are rugged direct thermal label and receipt printers designed for use with Intermec mobile computers as well as the SF51 and SR61 scanners. The PB50 is intended to be used primarily for label printing, and the PB51 is intended to be used primarily for receipt printing.

  • Page 15: Features Of The Printer

    PB50 and PB51 Mobile Printer: This illustration shows the important features of the printer. A weather-resistant flap protects the communications port and the external power connector. Note: The PB50 has a self-strip door but the PB51 does not. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 16: Understanding The Control Panel

    If the printer is printing, pressing this button causes the printer to pause. Press the button again to resume printing. Setup Press to display the Setup menu. With ESC/P firmware, press and hold to cancel printing. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 17 Pauses the printing job. This icon appears only when you are printing. • Moves down one level in the menu system and saves changes to a setting. • Exits a printing job or exits Information mode. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 18: Understanding The Printer Language

    The current firmware type and version display on the printer screen when the printer is in Ready mode. IPL 12.0.0 The Screen of a PB50 and PB51 Running IPL Firmware PB50 and PB51 Mobile Printer User’s Guide...

  • Page 19: Understanding The Printer Sounds

    A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode. Use Intermec Model AB13 battery only. Use of another battery may present a risk of fire or explosion.

  • Page 20: Installing The Battery

    3 Insert the edge of the battery under the lip of the printer and then push down until you hear the battery latch click. Charging the Batteries There are two ways to charge the printer battery: PB50 and PB51 Mobile Printer User’s Guide...

  • Page 21: Understanding The Battery Icons

    It takes approximately 6 hours to charge the battery while it is installed in the printer. To charge the battery inside the printer, you need: • an Intermec 12 VDC power supply (Model AE19). • an AC power cord. To charge the battery inside the printer 1 Install the battery in the printer.

  • Page 22: Managing Power On The Mobile Printer

    Standby mode, both the LCD and the Ready-to-Work indicator are turned off. You can set Standby Timer to 5 mins, 10 mins, 20 mins, 30 mins, 60 mins, or disabled. Press the Standby button to turn the printer back on. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 23: Extending Battery Life

    Loading Media You can use roll or fanfold receipt media with both the PB50 and PB51 printers. Your printer ships with a small amount of media loaded and a test page printed to verify that the printer works. The PB50 printer supports self-strip printing applications.
  • Page 24 If the printer is off or in Standby mode, press the Standby button. • If the printer is already on, press the soft key to return to Ready mode. 2 Press down on the blue media cover release button until the cover releases. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 25 5 Pull out approximately 8 cm (3 inches) of the media. 6 Close the media cover until it latches. The printer emits the hardware sound to tell you that the media door closed correctly. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 26 8 Press and hold the Feed button for more than two seconds to calibrate the media. To load media for self-strip printing (PB50 only) 1 Complete Steps 1 through 3 in the previous procedure. 2 Open the self-strip door in the media cover.
  • Page 27 6 Pull on the liner to tighten it and ensure a good self strip. 7 Press and hold the Feed button for more than two seconds to calibrate the media. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 28: Printing On Floodcoated Media

    To see a sensitivity settings for each media type, go to “Recommended Media Sensitivity, Constant, Factor, and Print Speed” on page 8 Press to select a number. 9 Reboot your printer. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 29: Understanding The Display Modes

    Each message displays on the screen for five seconds. After five seconds on the last information screen, the printer exits Information mode. SETUP: I/O serial SER-COM 8N1 9600 The Printer in Information Mode PB50 and PB51 Mobile Printer User’s Guide...

  • Page 30: Understanding Pause Mode

    Understanding Setup Mode Use Setup mode to change the settings on the printer. Sample Setup Mode Screen To enter or exit Setup mode • Press the Setup button. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 31: Understanding Error Mode

    DOOR OPEN. Other error messages do not appear until you press the Info button. If there is more than one error at a given time, the errors display in the order that they occurred. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 32: Understanding Test Mode

    4 Press Feed to exit Dump mode. After you exit Dump mode, the printer returns to Ready mode. For more information on Dump mode, see “Troubleshooting Communication Problems” on page PB50 and PB51 Mobile Printer User’s Guide...
  • Page 33 Test Labels This option allows you to print test labels one at a time. Press to print the next label. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 34: Printing A Test Page

    1 Press the Setup button. 2 Press until you reach Print Defs. 3 Press to enter the Print Defs menu system. 4 Press until you reach Testprint. 5 Press to enter the Testprint menu. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 35 1 Press and hold the Feed and Power button simultaneously for approximately five seconds. 2 Release the Feed and Power buttons when the printer displays the media you are printing on. 3 Press the Feed button to exit Dump Mode. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 36 Chapter 1 — Using the Mobile Printer PB50 and PB51 Mobile Printer User’s Guide...

  • Page 37: Configuring The Mobile Printer

    Configuring the Mobile Printer In this chapter you will find these sections: • Connecting the Printer to Your PC • Connecting the Printer to Your Network • Configuring the Printer Settings • Upgrading the Firmware • Downloading Fonts and Graphics...

  • Page 38: Connecting The Printer To Your Pc

    Connecting the Printer Through the USB Interface To connect the printer to a PC through the USB device port, you need to install Intermec InterDriver® software. To make sure you have the latest version of InterDriver, you may want to go to the downloads page for the printer on http://www.intermec.com/support/...

  • Page 39: Connecting The Printer Through The Serial Port

    To connect the printer to a PC through the serial port 1 Connect the serial cable to the connector on the back of the printer and connect the other end to your PC. 2 On your PC, start the communications program. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 40 For IPL, press Ctrl and in communications program window simultaneously type: b,w,c • For FingerPrint, type: and press Enter. • For ESC/P, press the ESC key and type: EZ {AHEAD:10} The printer responds by feeding a small amount of media. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 41: Connecting The Printer To Your Network

    CK31, CK61, 700 series, CN2B, or CN3 mobile computer, must request a connection with the printer. The printer then accepts or rejects the connection. Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the printer.

  • Page 42: Setting Up 802.11 Radio Communications

    The following procedures include information on setting up wireless security for both IPL and Fingerprint versions of the printer. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 43 Stop bits 4 From the host PC, check the wireless settings. If you have an IPL version of the printer, send these commands to the printer: <STX><SI>wt,SSID<ETX> <STX><SI>wt,WEP1<ETX> <STX><SI>wt,WEP2<ETX> <STX><SI>wt,WEP3<ETX> <STX><SI>wt,WEP4<ETX> <STX><SI>wt,AUTH<ETX> <STX><SI>wt,WPA<ETX> PB50 and PB51 Mobile Printer User’s Guide...
  • Page 44 7 Verify that the printer is connected to the access point and make sure it has an IP address allocated to it. Understanding the 802.11 Radio Icons Icon Description Excellent signal Strong signal Good signal Weak signal Poor signal No signal PB50 and PB51 Mobile Printer User’s Guide...

  • Page 45: Configuring Wireless Printing Using Ipl

    Fingerprint Command Reference Manual IPL Command Reference Manual. You can download both documents from the Intermec web site at www.intermec.com. Configuring Wireless Printing Using IPL Use the following procedures to configure your printer with IPL for wireless printing.
  • Page 46 4 If you are using TTLS, you may need to send this command to set the TTLS outer name: <STX><SI>ws,TTLS_USER, xxxx <ETX> where xxxx is the outer name. 5 If you are using certificates for validation, here are some commands you may need to use. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 47 An additional read-only variable for the supplicant state, called STATE, is also returned. • You may need to send the following command several times for the wireless station to connect: <STX><SI>ws,ACTIVE,1<ETX> PB50 and PB51 Mobile Printer User’s Guide...

  • Page 48: Configuring Wireless Printing Using Fingerprint

    WPA or WPA2 authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key: setup "wlan","WPA","ON" setup "wlan","WPA2","ON" setup "wlan","WPA_PSK","xxxxxxxxxx" setup "wlan","ACTIVE","1" setup write "wlan","uart1:" where xxxxxxxxxx is a value between 8 and 64 characters. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 49 • Send the following commands to set a certificate and enable validation: setup "8021x","CA_CERT","c:/test.pfx@export" setup "8021x","VALIDATE","ON" where c:/test.pfx is the location and name of the certificate and export is the passphrase. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 50: Configuring The Printer Settings

    “Understanding Setup Mode” on page The top levels of the Setup menu are organized in a one-way loop. Each level has several sub-levels. Note: The ESC/P printer does not have a Setup menu. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 51 The Main Levels of the Setup Menu in Fingerprint Starting point SETUP: SETUP: SETUP: SER-COM NETWORK DISPLAY SETUP: SETUP: POWER TEST/SERVICE SETUP: SETUP: CONFIGURATION MEDIA The Main Levels of the Setup Menu in IPL PB50 and PB51 Mobile Printer User’s Guide...

  • Page 52: Changing Configuration Settings From Printset

    Changing Configuration Settings From PrintSet PrintSet Version 4.2 (or later) is a printer configuration tool that you can download from the Intermec web site and install on a host PC. PrintSet can communicate with your printer through a serial cable or a network connection.

  • Page 53: Changing Configuration Settings From The Printer Home Page

    Start a communications program. b In the communications program window, type: ESC{QST:NW} and press Enter. The IP address of the printer appears in the communications program window. 5 Start a web browser. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 54: Changing Configuration Settings From The Smartsystems Console

    You can use the SmartSystems Console to change configuration settings on your printer. The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems Foundation and is available from the Intermec web site. To download SmartSystems Foundation, go to www.intermec.com/products/ smrtsysfoundation/index.aspx.

  • Page 55: Upgrading The Firmware

    Chapter 2 — Configuring the Mobile Printer Upgrading the Firmware The latest firmware and software is available for download from the Intermec web site at www.intermec.com. You can upgrade the firmware on your printer using: • PrintSet. You can download PrintSet from the downloads page for the printer on the Intermec web site at www.intermec.com.

  • Page 56: Upgrading The Printer Firmware Using The Printer Home Page

    Chapter 2 — Configuring the Mobile Printer 3 Open PrintSet. The Intermec PrintSet dialog box appears. 4 Under My Printers, click the printer whose firmware you want to upgrade. 5 Under Printer Tasks in the right-hand column, click Firmware Wizard.
  • Page 57 Network menu. • • Press until you reach IP Address. • Press to select and view the IP Address. • Press the Setup button to exit the menu. 5 Start a web browser. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 58 Chapter 2 — Configuring the Mobile Printer 6 In the address field type the IP address of your printer and press Enter. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 59: Upgrading Printer Firmware Using Smartsystems Foundation

    You can use the SmartSystems console to upgrade the printer firmware. Your printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems Foundation and is available from the Intermec web site. To download SmartSystems Foundation, go to www.intermec.com/products/smrtsysfoundation/ index.aspx.

  • Page 60: Upgrading The Printer Firmware Using A Communications Program

    Extract the .zip file to a folder on your PC. 4 Open a communications program. The communications program window appears. 5 In the window, type: <STX><ESC>.y,ush<ETX> and press Enter. You will be prompted for more data. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 61 Click Submit. The latest available software appears on the page. e Download the latest firmware version to your PC. Extract the .zip file to a folder on your PC. 3 Open a communications program like HyperTerminal. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 62 Click Submit. The latest available software appears on the page. e Download the latest firmware version to your PC. Extract the .zip file to a folder on your PC. 3 Open a communications program like HyperTerminal. 4 Reboot the printer. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 63: Downloading Fonts And Graphics

    Intermec printer application called PrintSet. You can download PrintSet from the downloads page for the your printer on the Intermec web site at www.intermec.com. Follow the procedures in the PrintSet online help to download fonts and graphics. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 64 For help with commands and information, see either the Fingerprint Command Reference Manual IPL Command Reference Manual, or the ESC/P Programmer’s Reference Manual. You can download these documents from the Intermec web site at www.intermec.com. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 65: Troubleshooting And Maintaining The Mobile Printer

    Troubleshooting and Maintaining the Mobile Printer Use this chapter to solve problems you may encounter while using the printer. You will also find information on booting the printer and routine maintenance. In this chapter, you will find these sections: • Troubleshooting the Mobile Printer •...

  • Page 66: Troubleshooting The Mobile Printer

    56. If you cannot find the answer to your problem, you may need to contact Product Support. Contacting Product Support Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central). To do so, go www.intermec.com and click Support >...
  • Page 67 Field out of label You are attempting to print in an area that extends beyond the print window. See the command reference manual for your type of firmware (IPL, Fingerprint, or ESC/P) for information on how to set the media parameters. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 68: Troubleshooting Printer Problems And Finding Solutions

    Communications” on page • Make sure the printer has an IP address. • Make sure the printer is connected to the network. • Make sure the printer is in Ready mode. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 69 Make sure that the blue light is not blinking. If print. it is, make sure your printer has media and that the media cover is closed. • Make sure that you can advance media by pressing the Feed button. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 70: Troubleshooting Communication Problems

    While the printer is receiving data, the Ready-to-Work indicator blinks. After a half of a second, if no more characters have been received, the printer times out. The program considers the transmission terminated and prints out a label. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 71: Using Dump Mode In Ipl

    The printer feeds out several labels (or inches of media), prints the test labels, and then enters Dump mode. To exit Dump mode using the control panel buttons • Press the Feed button. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 72: Resetting The Mobile Printer

    Make sure to clean the following parts: Printhead Platen roller Paper sensors Tear bar Printer exterior Media compartment To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 73: Cleaning The Printhead

    Printhead Platen roller Label gap sensor PB50 and PB51 Mobile Label and Receipt Printer: Identifying the parts of the printer to clean regularly Cleaning the Printhead Clean the printhead every five rolls of media to prolong the life of the printhead and ensures that you maintain high print quality.

  • Page 74: Cleaning The Platen Roller

    Cleaning the Printer Exterior Make sure to keep the exterior of the printer clean, this will reduce the risk of dust or foreign particles reaching the inside of the printer and affect printer functionality. PB50 and PB51 Mobile Printer User’s Guide...

  • Page 75: Cleaning The Printer Media Compartment

    Cleaning the Printer Media Compartment 1 Open the media cover. 2 Remove the media and ribbon. 3 Use a brush or air blow the compartment. Make sure the paper sensors are free of dust. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 76 Chapter 3 — Troubleshooting and Maintaining the Mobile Printer PB50 and PB51 Mobile Printer User’s Guide...

  • Page 77: Specifications

    Specifications...

  • Page 78: Specifications

    IP54 is used. The paper path and slots are excluded from IP54. Memory RAM: 16 MB Flash: 64 MB Print Speed and Resolution Print speed: up to 4 ips (100 mm/s) Resolution: 203 dpi (8 dots/mm) PB50 and PB51 Mobile Printer User’s Guide...
  • Page 79 • Gap: Label and fanfold media • Notch: Tag media • Black mark: Label, tag, and fanfold media Here are a few things to keep in mind when ordering media for the printer: PB50 and PB51 Mobile Printer User’s Guide...
  • Page 80 Specialty media is required for unique customer environments, including printer operating temperature extremes. Media performance is format and environment dependent. Not all media will work in all customer applications. Intermec recommends that you test the media in your application. PB50 and PB51 Mobile Printer User’s Guide...
  • Page 81 Dependent on format and environment North America Receipt Media Duratherm TC 2 ips Duratherm NTC - 2 2 ips Duratherm NTC 2 ips European Label Media Thermal Eco 2 ips Thermal Top 4 ips PB50 and PB51 Mobile Printer User’s Guide...

  • Page 82: Interfaces

    Appendix A — Specifications Interfaces This section describes the standard interfaces available on the PB50 and PB51 printers. RS-232 Serial Interface Use the following tables and graphics to understand the default settings of the serial port. Default Settings of the Serial Port...

  • Page 83: Usb Interface

    Ring indicator USB Interface To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC. For help setting up USB communications, see “Connecting the Printer Through the USB Interface” on page...

  • Page 84: Accessories For The Mobile Printer

    USB Type B Connector Accessories for the Mobile Printer You can use these accessories (sold and ordered separately) with the printer. To order accessories, contact your local Intermec sales representative. AB13 Battery Use the lithium-ion 2200 mAh battery to provide power to the printer.
  • Page 85 Appendix A — Specifications Intermec Cleaning Swab Use the Intermec cleaning swab to clean the printhead and platen roller. One cleaning swab is included in the box with the printer. You can also purchase the cleaning swab from www.intermec.com. Power Supply (Model AE19) Provides power to the mobile printer and the 4-bay battery charger (Model AC18).
  • Page 86 Appendix A — Specifications PB50 and PB51 Mobile Printer User’s Guide...

  • Page 87: Ipl And Fingerprint Setup Menus

    IPL and Fingerprint Setup Menus...

  • Page 88: Ipl Setup Menu

    LBL WIDTH FORM ADJ DOTS FORM ADJ DOTS LBL REST POINT SENSITIVITY MEDIA TYPE DARKNESS DOTS DOTS MODE CONFIGURATION PWRUP PRINT SPEED EMULATION CALIBRATION POWER LOW BATTERY SLEEP TIMER STANDBY TIMER DISPLAY ORIENTATION CONTRAST PB50 and PB51 Mobile Printer User’s Guide...

  • Page 89: Fingerprint Setup Menu

    VAR LENGTH STRIP PRINT DEFS LSS TEST CLIP DEFAULT HEAD RESIST TESTPRINT PRINT SPEED LTS VALUE LESS AUTO POWER LTS ADJUST LSS MANUAL LOW BATTERY SLEEP TIMER STANDBY TIMER LTS TEST DISPLAY CONTRAST ORIENTATION PB50 and PB51 Mobile Printer User’s Guide...
  • Page 90 Appendix B — IPL and Fingerprint Setup Menus PB50 and PB51 Mobile Printer User’s Guide...
  • Page 92 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2010 Intermec Technologies Corporation. All rights reserved. PB50 and PB51 Mobile Printer User’s Guide *934-012-004* P/N 934-012-004...

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