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PrintSet. 2/2011 Revised to include correct information on how to load media, and how to load media for self-strip printing. 12/2010 Revised to add information for upgrading the firmware. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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PB22 and PB32 Mobile Label and Receipt Printer User Guide...
To understand the warranty for your Intermec product, visit the Intermec website at www.intermec.com and click Support > Returns and Repairs > Warranty. Web Support Visit the Intermec website at www.intermec.com to download our current manuals (in PDF). PB22 and PB32 Mobile Label and Receipt Printer User Guide...
This user guide is for the person who is responsible for installing, configuring, and maintaining the PB22 and PB32 printer. This guide provides you with information about the features of the PB22 and PB32, and how to install, configure, operate, maintain, and troubleshoot it. Related Documents Here are some related Intermec documents you may find useful: •...
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4 Click the Manuals tab. If your product does not have its own product page, click Support > Manuals. Use the Product Category, the Product Family, and Product to find your documentation. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Before You Begin PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Using the PB22 and PB32 Mobile Label and Receipt Printer Use this chapter to familiarize yourself with the PB22 and PB32 mobile label and receipt printer. This chapter contains these sections: • Introducing the PB22 and PB32 Mobile Label and Receipt Printer •...
Introducing the PB22 and PB32 Mobile Label and Receipt Printer The PB22 and PB32 is a rugged mobile label and receipt printer that is designed for use with Intermec mobile computers, Intermec vehicle mount computers, and the SF51 and SR61 scanners. The PB22 uses 50.8 mm (2 in) media and the PB32 uses 76.2 mm (3 in) media.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Identifying the Parts of the Printer Use this illustration to familiarize yourself with some of the features of the printer. Self-strip door Media cover release button Ready-to-Work indicator...
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Control Panel The printer control panel contains four buttons, a liquid crystal display (LCD), and one LED indicator. Use the four buttons to navigate the menu system and perform functions on the printer.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer How to Use the PB22 and PB32 Buttons (continued) Name Button Function Info Press to display a summary of network connection information and error conditions. Each setting in the summary information displays on the screen for five seconds.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer There is only one LED on the printer: the Ready-to-Work™ indicator. Understanding the Ready-to-Work Indicator Indicator State Description One of several conditions: • The printer is in Standby mode.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer To select the printer language 1 Turn on the printer. 2 Press the appropriate button to select a language. ESCP ZSIM Changing the Printer Language The printer language you select affects the functionality of the printer and how you interact with it.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer To change the printer language using IPL and a communications program 1 Connect your printer to your PC using a serial cable. For help, see “Connecting the Printer Through the Serial Port” on page 2 Start a communications program like HyperTerminal.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer 8 Cold boot the printer: a Remove the printer battery. b Replace the printer battery. c Turn the printer on. To change the printer language using the display and IPL 1 Press the Setup button.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Printer Sounds The printer plays sounds when certain actions occur. Understanding the Printer Sounds Sound Occurs When: • Power You insert a battery in the printer.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Using the Batteries The printer uses a rechargeable 7.4 V 2300 mAh lithium-ion battery (Model AB27) for power. You must fully charge the battery before you can use the printer. The battery retains a charge for up to five days when the printer is in Standby mode.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Installing the Battery Make sure you fully charge the battery before you use your printer. You can charge the battery before or after you install it into the printer.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Charging the Batteries There are two ways to charge the printer battery: • Charge the battery in the AC18 4-bay battery charger. It takes approximately 4 hours to charge your batteries using the 4-bay battery charger.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Battery Icon Status (continued) Icon Status Battery charging error. You may need to replace the battery. External power connected and there is no battery in the printer.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Loading Media You can use roll or fanfold receipt media with the printer. The PB22 and PB32 ship with a test page printed to verify that the printer works.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer 2 If necessary, unlock the media support lock before sliding the two media supports apart. 3 Insert a roll of media and close the media supports so the roll is held firmly in place.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer 6 Close the media cover until it latches. 7 Press the Feed button to advance the media. To load media for self-strip printing 1 Complete Steps 1 through 4 in the previous procedure.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer 4 Feed the label liner over the self-strip bar and out the back of the self-strip door. 5 Close the media cover until it latches and press down on the self-strip door to make sure it locks.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Printing on Floodcoated Media If you are using colored media, also known as floodcoated media, you may need to adjust the settings to enable better printing. To configure the printer to print on floodcoated media 1 Press the Setup button.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Display Modes The printer has six display modes to help you effectively interact with the printer: Ready, Information, Pause, Setup, Error, and Test. Understanding Ready Mode The printer is in Ready mode when the printer is on and ready to print.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job. When you pause the printer, the Pause mode screen appears.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer To enter or exit Setup mode Press the Setup button. • After you enter Setup mode, there are two editing modes: normal and enhanced. Editing Settings in Setup Mode...
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault. Some error messages appear on the screen immediately when they occur, such as DOOR OPEN.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer 3 Release both buttons. The printer performs a test feed (sensor calibration), prints, and then enters Dump mode. The printer is now in Dump mode and it scans the communication ports.
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer Options in Extended Test Mode Function Description Select Media This option is almost the same as the process in Test mode, except that the printer performs a slow test feed in Extended Test mode.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer The Main Levels of the Setup Menu in Fingerprint The Main Levels of the Setup Menu in IPL ESC/P supports six types of setup commands: • Bluetooth: set Bluetooth parameters •...
Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer • Query: retrieve information about the printer or a print request, cancel printing, or reset the printer • Wi-Fi: set Wi-Fi parameters Printing a Test Page After you load media in the printer, you are ready to print a test page.
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Chapter 1 — Using the PB22 and PB32 Mobile Label and Receipt Printer To print a self test with a printer loaded with ESC/P 1 Press and hold the Feed and Power buttons simultaneously for approximately five seconds. 2 Release the Feed and Power buttons when the printer displays the media you are printing on.
Configuring the PB22 and PB32 This chapter contains these sections: • Connecting the Printer to Your PC • Connecting the Printer to Your Network • Configuring the Printer Settings • Upgrading the Firmware • Downloading Fonts and Graphics...
Windows to detect the new hardware. For USB connections, the New Hardware Wizard automatically launches when the printer is connected and turned on. 7 On the Search and Installation Options screen, click Next. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
5 Select Serial, then click Next. 6 Make sure that the COM Port is set to the correct serial port, and that Automatically detect communication parameters is selected. Click Next. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Select these check boxes: • Send line ends with line feed • Echo typed characters locally • Append line feeds to incoming line ends 5 Click OK to save and exit ASCII Setup. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
The printer cannot initiate a Bluetooth connection. One of the devices must request a connection with the printer. The printer then accepts or rejects the connection. Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the printer.
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Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user manual. Note: For maximum security, you need to configure a Bluetooth passcode for the printer. The default passcode for the PB22 and PB32 is “1234.” To set up Bluetooth communications with a scanner 1 Download and install EasySet.
3 Select your printer from the My Printers list. For more “To connect information on how to add a printer to PrintSet, see the printer to a PC through the serial port using PrintSet” on page PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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PC. 2 Start a communications program, like HyperTerminal, and configure these serial port parameters: Parameter Default Setting Baud rate 115200 Data bits Parity None Stop bits PB22 and PB32 Mobile Label and Receipt Printer User Guide...
The printer can accept .pfx, .pem, and .der certificates. 6 Verify that the printer is connected to the access point and make sure it has an IP address allocated to it. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
0 to 32 alphanumeric characters. Note: The default password for logging in as an admin is “pass.” If you changed the password, you need to use your password instead of “pass.” PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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0 to 32 alphanumeric characters. Note: The default password for logging in as an admin is “pass.” If you changed the password, you need to use your password instead of “pass.” PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Send these commands to set a common name for server 1 and • server 2: <STX><SI>ws, .SERVER_CN1,xxxxxxxxxx <ETX> <STX><SI>ws, .SERVER_CN2,xxxxxxxxxx <ETX> where xxxxxxxxxx can be a value from 0 to 64 characters. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
1 Send these commands to login as an admin and set the SSID: run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx" where xxxxx can be from 0 to 32 alphanumeric characters. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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5 If you are using TTLS, you may need to send this command to set the TTLS outer name: setup "8021x","TTLS_USER","xxxx" where xxxx is the outer name. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
PC using the command line. • the printer home page. • SmartSystems For more information about the IPL and Fingerprint menu systems, “IPL and Fingerprint Setup Menus” on page PB22 and PB32 Mobile Label and Receipt Printer User Guide...
2 Connect your PC to the same network that the printer is on. 3 Change the printer language to Fingerprint or IPL. For help, see “Changing the Printer Language” on page PB22 and PB32 Mobile Label and Receipt Printer User Guide...
The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems and is available from the Intermec website. To download SmartSystems, go to www.intermec.com/products/smrtsysfoundation/index.aspx. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Click Submit. The available software appears. e Download the latest firmware version to your PC. Extract the .zip file to a folder on your PC. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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7 Click Next. The Firmware Wizard dialog box appears. 8 Click Browse and navigate to the firmware upgrade file (.bin). Wait approximately 5 minutes for the firmware upgrade to finish. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Network menu. d Press until you reach IP Address. e Press to select and view the IP Address. Press the Setup button to exit the menu. 5 Start a web browser. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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8 When prompted, enter your user name and password. 9 Browse to the firmware upgrade file (.bin) and select it. 10 Click Upgrade. Wait approximately 5 minutes for the firmware upgrade to finish. The printer automatically reboots. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Click Submit. The available software appears on the page. e Download the latest firmware version to your PC. Extract the .zip file to a folder on your PC. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Click Submit. The available software appears. e Download the latest firmware version to your PC. Extract the .zip file to a folder on your PC. 3 Start a communications program, like HyperTerminal. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Download the latest firmware version to your PC. Extract the .zip file to a folder on your PC. 3 Start a communications program, like HyperTerminal. 4 Reboot the printer. 5 Press Esc. 6 Type this command: {SYS:USH} PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Intermec Fingerprint Command Reference Manual, the Intermec Fingerprint Developer’s Guide, the ESC/P Programmer’s Reference Manua , or SmartSystems online help. You can download these documents from the Intermec website at www.intermec.com. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Chapter 2 — Configuring the PB22 and PB32 PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Troubleshooting and Maintaining the PB22 and PB32 Use this chapter to solve problems you may encounter while using the PB22 and PB32. This chapter contains these sections: • Troubleshooting the Printer • Resetting the Printer • Cleaning the Printer...
58. If you cannot find the answer to your problem, you may need to contact Product Support. Contacting Product Support Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.comto review technical information or to request technical support.
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Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 Possible Printer Error Icons and Messages Error Icon Error Message Description Pause The print job is paused. Paper out (IPL) The printer is out of paper. Load a new roll of media.
Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 Possible Printer Error Icons and Messages (continued) Error Icon Error Message Description Door open The printer is not completely closed. Press down on the media cover to make sure it is latched.
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Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 Printer Problems and Solutions (continued) Problem Possible Solution • The printer is not Re-establish a Bluetooth connection with the printing with a mobile computer or scanner. For help, see your Bluetooth connection.
Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 Printer Problems and Solutions (continued) Problem Possible Solution • Print quality is poor. Clean the printhead. For help, see “Upgrading the Firmware” on page • Check the battery and recharge or replace as necessary.
Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 As long as a continuous string of characters is being received, the program wraps the lines until the label is full and then starts to print another label. After each character transmission, this information prints: •...
Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 Resetting the Printer You rarely need to reset the printer, unless you are upgrading the firmware. If your printer occasionally locks up, you will want to reset it. A reset reinitializes the 802.11 radio and clears the working memory.
Tear bar Paper sensor Platen roller Printhead PB22 and PB32 Mobile Label and Receipt Printer: You need to clean these parts regularly. Cleaning the Printhead Clean the printhead every five rolls of media to prolong the life of the printhead and ensures that you maintain high print quality.
Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 5 Repeat Steps 3 and 4 if necessary. 6 Allow the printhead to dry for a minute or more before loading a new supply of media and ribbon. Cleaning the Platen Roller...
Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 Cleaning the Printer Media Compartment 1 Open the media cover. 2 Remove the media and ribbon. 3 Use a brush or air blow the compartment. Make sure the paper sensors are free of dust.
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Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32 PB22 and PB32 Mobile Label and Receipt Printer User Guide...
0 °C to 45 °C (32 °F to 113 °F) Relative humidity: 10 to 90% non-condensing Sealing: IP54 is used. Paper path and card reader slots are excluded from IP54. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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PB22 57.15 mm (2.25 in) PB32 67.31 mm (2.65 in) Tracking: Center Maximum caliper for tags: 0.15 mm (0.006 in) Minimum media length: 12.7 mm (0.5 in) Maximum media length: Continuous PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only. Note: To configure the printer for coated media (floodcoated media), “Printing on Floodcoated Media” on page PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Duratherm Receipt - Fanfold Duratherm Linerless Duratherm II Floadcoated (NTC) Duratherm III Floodcoated (TC) Duratherm III NIR Floodcoated (FedEx) European Label Media Thermal Eco Thermal Top Thermal Eco Board 140 gr PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Appendix A — Specifications Interfaces This section describes the standard interfaces available on the PB22 and PB32 printers. RS-232 Serial Interface The serial adapter is an 8-pin DIN to DB9 connector that connects from the printer to your desktop PC.
PC and a USB Type B connector on the other end to connect to the printer. You do not need to configure communications for the USB port. USB Type A Connector USB Type B Connector PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Media Core Use the media core to hold the media in place. The 0.75 inch media core ships with the printer. You can also order the 0.4 inch media core separately. PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Appendix A — Specifications Intermec Cleaning Swab Use the Intermec cleaning swab (P/N AE26034) to clean the printhead and platen roller. One cleaning swab is included with the printer. You can purchase additional cleaning swabs from www.intermec.com. Cleaning Pen Use the cleaning pen (P/N 757150) to clean the printhead.
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Appendix A — Specifications PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Form adjust dots Y Test feed mode Fast Media type Continuous Darkness Sensitivity Print speed 3 ips Power Low battery indicator 7.4 V Sleep timer 20 sec Standby timer 30 min PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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0.0.0.0 Netmask 0.0.0.0 Default router 0.0.0.0 Name server 0.0.0.0 MAC address Unique Bluetooth Discoverable Enable Connectable Enable Encryption Disable Authentication Disable Reserve printer Disable Device name 1-16 characters Passcode 1234 PB22 and PB32 Mobile Label and Receipt Printer User Guide...
Baud rate 115200 Data bits Parity None Stop bits Protocol XON/XOFF Network IP selection DHCP and BOOTP IP address 0.0.0.0 Netmask 0.0.0.0 Default router 0.0.0.0 Name server 0.0.0.0 MAC address Unique PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Appendix B — Default Settings PB22 and PB32 Mobile Label and Receipt Printer User Guide...
DOTS PROTOCOL NAME SERVER PAGE SENSITIVITY MAC ADDRESS DARKNESS FONT LBL REST POINT FORM ADJ DOTS DATA DUMP FORM ADJ DOTS MEMORY RESET LSS TEST ADVANCED THERMAL MGMT MIN SPEED PB22 and PB32 Mobile Label and Receipt Printer User Guide...
CONTRAST DATA TO HOST TESTFEED LTS VALUE DATA FROM TESTFEED MODE LTS ADJUST HOST LEN (SLOW NEW LINE LTS TEST MODE) REC BUF ADVANCED THERMAL MGMT TRANS BUF MIN SPEED PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Appendix C — IPL and Fingerprint Setup Menus PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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ESC/P setting up Bluetooth radio change printer language communications default settings wireless printing with setup commands Fingerprint wireless printing with IPL Fingerprint change printer language configuring wireless printing default settings PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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Fingerprint Setup mode Pause mode SmartSystems, changing power specifications configuration settings print speed and resolution soft keys, using printer sounds, status backlight charging batteries PB22 and PB32 Mobile Label and Receipt Printer User Guide...
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WPA/WPA2 authentication test page, printing configuring with Fingerprint troubleshooting configuring with IPL communication problems WPA-PSK/WPA2-PSK contacting product support authentication error messages configuring with Fingerprint printer problems and solutions configuring with IPL PB22 and PB32 Mobile Label and Receipt Printer User Guide...