Troubleshooting The Pb51; Contacting Product Support; Understanding Error Messages - Intermec PB51 User Manual

Chapter 3 — Troubleshooting and Maintaining the PB51

Troubleshooting the PB51

You may have printer operation, print quality, or p rinter
communication problems at some time during the life of the PB51
printer. It is easy to x most of the problems and you will nd
solutions in
Solutions" on page 44
problem, you may need to contact Product Support.

Contacting Product Support

Before you call Intermec Product Support, you may w ant to visit the
Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com
technical support. If you still need help after vis iting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representati ve in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to
Contact Us to nd your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
You can nd all of the information listed above in the printer menu
system or on a testprint page.

Understanding Error Messages

Use the following tables to troubleshoot some common error message
you may see display on PB51 screen. Some of the error messages are
speci c to the type of rmware you have loaded on your PB51.
42
"Troubleshooting Printer Problems and Finding
. If you cannot nd the answer to your
Printer serial number
Firmware type and version
Bluetooth, wireless, or serial port settings
PB51 Mobile Label and Receipt Printer User's Guide
to review technical information or to request
www.intermec.com
and click