Extreme Support Through Personalization (Esp): Service Offering - IBM i series Handbook

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Note: The control panel cable part number is 04N5592 (CCIN is 0382).

AS/400 Operations Console support is available for OS/400 V4R3 and later. For V4R5, it is

the only type of PC console supported by the iSeries Model 270, 820, 830, and 840 systems.

Extreme Support through Personalization (ESP): Service Offering

In our increasingly Web-based world, you need easier access to total solutions. An important

aspect of technology is technical support that helps make that technology work for us as

people. IBM has expanded its Extreme Support through Personalization (ESP) initiative to

include more easy-to-use, proactive, and personalized tools.

ESP Registration is now simpler for access to registered iSeries and AS/400 ESP functions

on the Web. Through IBM Registration (IR) services, you can now use a single user ID

(name) and password on the Web for access to many registered Web functions. Registered

users migrate to the new IR function through guided steps on the Web as they access

registered Web functions.

The single user ID and password through IR simplifies your Web logon process. You no

longer need to keep track of multiple user IDs and passwords.

An IR user ID and password are required when:

• You already have access to iSeries and AS/400 ESP registered functions

• To access registered ESP functions during the migration period using your old user ID

and password

• To use the new IR user ID and password

Note that individual registered functions may require additional information for initial access

to that function (for example, machine type).

To access the registration process, go to

IBM Licensed Programs: System Management Products, Services

http://www.redbooks.ibm.com

http://www.as400service.ibm.com

IBM Licensed Programs: System Management Products, Services

and click Register.

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