IBM i series Handbook page 514

Operating System/400 (5722-SS1)
System Management
OS/400 system management functions include Simple Network Management Protocol
(SNMP) APIs and access to additional management information. The SNMP APIs for
managing applications have the ability to manipulate management data via local or remote
SNMP agents. Information can be retrieved from systems on SNA or TCP/IP networks,
therefore making it easier to discover and manage potential problems anywhere within the
network.
Electronic Customer Support
Electronic Customer Support (ECS) is an integrated approach to help users service and
support single or complex systems and networks. It is menu-driven and supported by online
help text. ECS includes functions available locally, with access to remote marketing support
systems and IBM service support.
Simplicity and ease-of-use characteristics mean that configuring and supporting systems
requires limited data processing knowledge or experience. Electronic customer support
enables third party software and support organizations to support systems and networks from
a central site, providing business solutions and partnerships to maintain service and support
to IBM iSeries customers. Systems management capabilities of ECS include:
• Resource management and configuration management
• Problem management, network management, and change management
• Online and remote technical support
• Electronic hardware and software service support
• Remote marketing support
• Universal Connection
The ability to run Electronic Customer Support (ECS) over TCP/IP is available using the
integrated high-speed V.90 modem. This includes electronic fix retrieval and problem
reporting. In addition, IBM remote support over a dial-up connection using the integrated
high-speed V.90 modem is enabled. This includes making available CL commands for
creating simple point- to-point configurations to aid in connecting to IBM Support and for
customer use as well. For the PTFs required to enable these functions, see:
http://www.ibm.com/servers/eserver/iseries
A standard V.24 communications line is included with all iSeries servers. A chargeable cable
and modem are required to enable customers to sign on to remote systems for support from
Business Partners or IBM. If a hardware or software problem arises, PTFs can be
downloaded to the iSeries server to assist in problem determination and resolution. The line
can also be used for IBM Electronic Service Agent for iSeries, where the iSeries server
initiates a call to an IBM service center at a prearranged time for its error logs to be checked
and to enable service actions to be taken. This often occurs before the customer is aware of
the existence of a problem.
484
iSeries Handbook