Putting A Call On Hold; Transferring A Call - Avaya 9621G Using Manual

Standard Call-Related Features
• Audible — If you put a call on mute and start speaking, after 15 seconds, the phone
produces a beep to notify you that you have muted your phone.
• Visual — If you put a call on mute and start speaking, after 15 seconds, the phones
displays a message that reads "Phone is on mute" on the phone status line.
• Both — Combines the actions and options of both audible and visual alerting.
When you put a call on mute, the phone displays the status of your Mute Alert settings in one
of the call appearance lines. If you have enabled Mute Alert, the phone displays "Mute Alert
on." If you have disabled Mute Alert, the phone displays "Mute Alert off."
Procedure
1. To turn the Mute Alert feature off, touch the Mute Alert on line.
2. To turn the Mute Alert feature on, touch the Mute Alert off line.

Putting a call on hold

Procedure
1. If you are not active on the line you want to put on hold, touch that line.
2. Touch Hold.
3. Touch Resume or the call appearance of the held call to retrieve the call. Your

Transferring a Call

Procedure
1. Keep the call you want to transfer active and touch Transfer from the Phone
54 Using Avaya 9621G/9641G IP Deskphones SIP
Note:
The phone might display a hold timer when you put a call on hold.For more
information, see Configuring call timers
system administrator may have administered the Hold Recall feature, which alerts
you visually and with a priority ring to remind you of a held call after a certain period
of time.
screen.
Comments? infodev@avaya.com
on page 26.
November 2013