Table of Contents
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Preliminary
Section 5: Troubleshooting
5.1 ERROR SIGNAL TROUBLESHOOTING
5.1.1 About Scrolling Message
This printer uses bigger font size to display error message for better visibility. The error message scrolls to
display the full text when the text is too long.
5.1.2 Error Messages
No.
ERROR DISPLAY
01
MACHINE ERROR
ERROR01
MACHINE ER
02
FLASH ROM ERROR
ERROR02
ROM ERROR
07
COVER OPEN
ERROR07
COVER OPEN
10
SENSOR ERROR
ERROR10
CORRECT ME
11
HEAD ERROR
ERROR11
HEAD ERROR
Page 5-2
ERROR10
ERROR10
CORRECT M
MEDIA SETTI
LED/ BUZZER
ONLINE: Off
1) Defective PCB board
ERROR: On
Message: MACHINE
ERROR
To clear error: Power off
1 long beep
ONLINE: Off
1) Access failure to Flash
ERROR: On
2) Exceeded maximum
Message: ROM
ERROR
3) Access failure to EEP
1 long beep
To clear error: Power off
ONLINE: Off
1) Cover is not latched.
ERROR: Blinks
2) Micro-switch of cover
Message: COVER
OPEN
To clear error: Open and
3 short beeps
then close cover
ONLINE: Off
1) Improper pitch sensor
ERROR: Blinks
2) Sensor type is not set
Message: CORRECT
MEDIA SETTING
3) Media meandering
To clear error: Open and
3 short beeps
then close cover
ONLINE: Off
1) Print head damage
ERROR: On
• Error will be detected
Message: HEAD
ERROR
To clear error: Change print
1 long beep
area or power off
ERROR10
SETTING
ERROR CONDITION
ROM
number of writes to Flash
ROM.
ROM.
open detection is
defective.
level
correctly
only when head check is
enabled
CORRECTIVE ACTION
1) Consult your SATO reseller or
technical support center to
replace the PCB board
1) Consult your SATO reseller or
technical support center to
replace the PCB board
1) Latch cover securely.
2) Adjust the micro-switch.
1) Adjust pitch sensor level
2) Use the correct sensor for the
media
3) Clean and adjust the media route
1) Replace print head or consult
your SATO reseller or technical
support center
CW408 Operator Manual
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Table of Contents
Troubleshooting
