SATO CX200 Manual
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SATO CX200 Manual

SATO CX200 Manual

Desktop label printer
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CX200
Desktop Label Printer

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Summary of Contents for SATO CX200

  • Page 1 ® CX200 Desktop Label Printer...

  • Page 2: General Information

    Up To 3 inches Per Second Print Speed 203 DPI Resolution 512K Flash and 512K RAM Memory 2Mb or 4Mb Expanded Memory 12 Proportional and Mono-spaced Fonts 14 Bar Code Symbologies, Including 2D Parallel and Serial Interfaces SATO SERVICE MANUAL CX Series Printers Section Rev B...
  • Page 3 SECTION 1 - GENERAL INFORMATION 1-2 Dimensions Weight Depth Heigth Width Rev B CX200DT CX200TT 3.1lb./1.41 kg 3.6 lb./1.63 kg 10 in. (254 mm) 6.6 in (168 mm) 6.9 in. (175 mm) SATO SERVICE MANUAL CX Series Printers...

  • Page 4: Specifications

    0.375 inches 9.5 mm Text Fonts 12 proportional and monospaced fonts up to 12X expansion Graphics PCX and SATO Hex/Binary Bar Codes UPC-A/E, EAN-8/13, UCC/EAN-128, Bookland, Code 39, I 2 of 5, Code 128, Codabar, Plessey, MSI, Code 93, Postnet, PDF417, Maxicode...
  • Page 5 FEED KNOCKOUT PORT POWER CABLE POWER INPUT Rev B TOP CASE READY INDICATOR ON-LINE/OFF LINE BUTTON PARALLEL PORT PLATEN ROLLER REMOVAL ACCESS SLOTS WALL MOUNTING SLOTS ROUTING CHANNEL SATO SERVICE MANUAL CX Series Printers PAPER GUIDE BOTTOM CASE FRONT CASE...
  • Page 6 SECTION 1 - GENERAL INFORMATION 1-4 Attributes PAPER GUIDE (SHOWN WITH LABELS) PAPER GUIDE (SHOWN WITHOUT LABELS) RELEASE LEVERS FOR PRINT HEAD/RIBBON MECHANISM Rev B SATO SERVICE MANUAL CX Series Printers...

  • Page 7: Controls, Indicators And Connections

    RS232 interface Centronics compatible connector for connection to host controller Push both releases toward rear of printer to release print head Lift to open Push outward at hinge to remove SATO SERVICE MANUAL CX Series Printers...
  • Page 8 +5 VDC, 200 mA max PARALLEL INPUT CONNECTOR CENTRONICS 36 PIN SERIAL INPUT CONNECTOR DB9S PIN # 14-15 16,33 19-30 34-36 SATO SERVICE MANUAL CX Series Printers DESCRIPTION Strobe Data bits 0-7 Acknowledge Busy Out of paper +5 VDC No connection Chassis ground...
  • Page 9 SECTION 1 - GENERAL INFORMATION 1-5 Controls, Indicators and Connections Printer Power Connection Important! Note: POWER SUPPLY UNDERSIDE OF PRINTER POWER INPUT AC OUTLET READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 10 SERIAL PORT CONNECT THIS END OF THE CENTRONICS 36 PIN CABLE TO THE PARALLEL PORT ON THE PRINTER PARALLEL PORT CONNECT THIS END OF THE PARALLEL CABLE TO THE PORT ON THE COMPUTER SATO SERVICE MANUAL CX Series Printers Rev B...
  • Page 11 SECTION 1 - GENERAL INFORMATION 1-6 Printer Setup Loading Labels or Tags ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS (NEXT PAGE) Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 12 SECTION 1 - GENERAL INFORMATION 1-6 Printer Setup Loading Labels or Tags PRESS BACK THE RELEASES TO UNLOCK PAPER GUIDE MEDIA ROLL LIFT PRINT HEAD AND SLIDE UNDER MEDIA READY INDICATOR FEED BUTTON Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 13 SECTION 1 - GENERAL INFORMATION 1-6 Printer Setup Loading Ribbon ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 14 Loading Ribbon (Continued) SPINDLE NOTCHES BOTH ENDS ROLL SEVERAL TURNS ON THE TAKE-UP CORE PRESS BACK THE RELEASES TO UNLOCK DIRECT THERMAL UNIT SHOWN (NO RIBBON) UNWIND ABOUT 4" SATO SERVICE MANUAL CX Series Printers SPINDLE NOTCHES BOTH ENDS Rev B...
  • Page 15 Loading Ribbon (Continued) PLACE TAKE-UP CORE INTO LEFT TAKE-UP SPINDLE SUPPLY TAKE-UP KNOB CORE SPRING LOADED RIBBON TAKE-UP KNOB PRINT HEAD SUPPLY ROLL PULL THE RIBBON OVER THE PRINT HEAD TAKE-UP KNOB Rev B SATO SERVICE MANUAL CX Series Printers...

  • Page 16: Selecting The Label Sensor Type

    TURN RIBBON TAKE-UP KNOB CLOCKWISE TO ELIMINATE RIBBON SLACK LOWER THE PRINT HEAD AND PRESS DOWN FIRMLY ON BOTH HEAD LATCHES TO LOCK THE PRINT HEAD IN POSITION Selecting the Label Sensor Type Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 17 1-7 Printer Test and Calibration Preparation for Test Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 18 1-7 Printer Test and Calibration Preparation for Test Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 19 1-7 Printer Test and Calibration Print Head / Status Print Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 20 1-7 Printer Test and Calibration Change RS232 Settings Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 21 1-7 Printer Test and Calibration Change RS232 Settings (Continued) Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 22 1-7 Printer Test and Calibration Set Top of Form (Pitch Offset) Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 23 1-7 Printer Test and Calibration Set Top of Form (Pitch Offset), Continued Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 24 1-7 Printer Test and Calibration Calibrate Printer Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 25 1-7 Printer Test and Calibration Calibrate Printer (Continued) Rev B SATO SERVICE MANUAL CX Series Printers...

  • Page 26: Feed Button

    1-8 Basic Operations Printing and Reading a Self-test Label Important! READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 27 Current Calibration Setting Print Mode (DT= Direct Thermal ) Label Forward/Backfeed Protocol Codes (Factory Use Only) Expanded Memory Installed Pitch Offset Hex Dump Mode Hex Dump Code EXAMPLE: SELF TEST LABEL SATO SERVICE MANUAL CX Series Printers (TT= Thermal Transfer)
  • Page 28 1-8 Basic Operations Feeding Blank Labels Label Reprint Sending Data to the Printer Printer Ready/Standby/Reset Control Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 29 1-8 Basic Operations Printer Ready/Standby/Reset Control Printing Labels Controlling the Printer Using Direct Commands Rev B SATO SERVICE MANUAL CX Series Printers...

  • Page 30: Maintenance

    Maintenance 2-1 Cleaning Caution! ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS Caution! Caution! SATO SERVICE MANUAL CX Series Printers Section Rev B...
  • Page 31 2-1 Cleaning PRESS BACK THE RELEASES TO UNLOCK RAISE THE PRINT HEAD CLEAN THE PRINTHEAD NOTE THE "BURN LINE" Rev B SATO SERVICE MANUAL CX Series Printers...

  • Page 32: Clean The Platen Roller

    2-1 Cleaning CLEAN THE LABEL FEED PLATEN ROLLER DIRECTION PLATEN LABEL SENSOR ROLLER MUST REMAIN UNOBSTRUCTED Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 33 SATO SERVICE MANUAL CX Series Printers...

  • Page 34: Parts Replacement

    Section Parts Replacement 3-1 Preparing the Printer for Service Caution! Rev B SATO SERVICE MANUAL CX Series Printers...

  • Page 35: Replaceable Parts

    3-2 Replaceable Parts Refer to the Section Number for method of replacement Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 36 3-2 Replaceable Parts TOP CASE BOTTOM CASE PRINT HEAD FRONT CASE PLATEN PLATEN GEAR CLUSTER PCBA MODULE MOTOR SWITCH PCA BASE BOARD Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 37 3-2 Replaceable Parts Location PRINT HEAD SWITCH GEAR PLATEN CLUSTER TOP CASE PRINT HEAD BOTTOM CASE PCBA MODULE MOTOR FRONT CASE PCA BASE BOARD Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 38 3-3 Top Case Removal/Replacement REFER TO THE ILLUSTRATION PRESS OUTWARD PRESS OUTWARD Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 39 INTO EACH SLOT, PUSH UP ON THE RIGHT SIDE, CASE PUSH DOWN ON THE LEFT SIDE INSERT SCREWDRIVER BETWEEN TAB AND CASE RIGHT SIDE TAB PUSH DOWN TO THE REAR LEFT SIDE TAB Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 40 SLIDE THE EDGES WIRE TABS ON THE ON THE FRONT CENTRONICS CASE INTO THE CONNECTOR MUST BE IN RECESSES ON A FORWARD POSITION THE BOTTOM WHEN INSERTED CASE THROUGH THE OPENING IN THE CASE Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 41 3-5 Platen Removal/Replacement REFER TO THE ACCOMPANYING ILLUSTRATIONS INSERT FLAT BLADED SCREWDRIVER INTO SLOTS PRESS BACK THE RELEASES TO UNLOCK Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 42 3-6 Print Head Removal/Replacement REFER TO THE ACCOMPANYING ILLUSTRATIONS PRESS PRINT HEAD DOWN AND SLIDE FRONT EDGES AWAY FROM THE SLOTS PRINT HEAD PRESS BACK THE RELEASES TO UNLOCK Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 43 3-6 Print head Removal/Replacement SLIDE FRONT EDGES AWAY FROM SLOTS PULL PRINT HEAD AWAY FROM FRAME UNPLUG PRINT UNPLUG GROUND HEAD CONNECTOR LEAD FROM PUSH-ON CONNECTOR UNPLUG LED CONNECTOR Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 44 3-7 PCBA Module Removal/Replacement REFER TO THE ACCOMPANYING ILLUSTRATIONS PRESS THE TWO SPRING CLIPS OUTWARD PRESS THE TWO SPRING CLIPS PCBA MODULE OUTWARD PCBA BASE BOARD Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 45 3-8 PCA Base Board Removal/Replacement REFER TO THE ACCOMPANYING ILLUSTRATIONS BACK OF THE REMOVE (2) PCA BOARD SCREWS UNPLUG CONNECTOR AT J13 UNPLUG ALL CONNECTORS Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 46 3-9 Motor Removal/Replacement REFER TO THE ACCOMPANYING ILLUSTRATIONS UNPLUG THE CONNECTOR AT J10 REMOVE PHILLIPS- HEAD SCREW AND LIFT THE MOTOR Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 47 3-10 Head Open Switch Removal/Replacement REFER TO THE ACCOMPANYING ILLUSTRATIONS UNPLUG CONNECTORS GENTLY PRY THE SWITCH SCREWDRIVER BODY WITH A FLAT-BLADED BLADE SCREWDRIVER Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 48 3-11 Cluster Gear Removal/Replacement (Continued) REFER TO THE ACCOMPANYING ILLUSTRATIONS CLUSTER GEAR MOTOR DRIVE GEAR (DO NOT REMOVE) Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 49 Rev B SATO SERVICE MANUAL CX Series Printers...

  • Page 50: Troubleshooting

    REFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL Note: The information here assumes you are using label printing software. If you are programming the printer, please review the information in the CXProg.pdf file located on the CD-ROM. SATO SERVICE MANUAL...

  • Page 51: Common Problems And Their Solutions

    4-2 Common Problems and Their Solutions READY light is not lit READY light glows red Self-test label will not print Labels will not feed Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 52 4-2 Common Problems and Their Solutions (Continued) Host stops responding or displays "printer not ready" message Host stops responding or displays "printer not ready" message Poor print quality Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 53 4-2 Common Problems and Their Solutions (Continued) Printer feeds too many labels Printed bar codes won't scan Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 54 4-2 Common Problems and Their Solutions (Continued) Ribbon wrinkles Printer skips labels while printing Rev B SATO SERVICE MANUAL CX Series Printers...
  • Page 55 4-2 Common Problems and Their Solutions (Continued) Host stops responding or displays "printer not ready" message Printed labels are cut off at the bottom If none of the above solves your problem ... Rev B SATO SERVICE MANUAL CX Series Printers...

This manual is also suitable for:

Cx200dtCx200tt

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