Appendix B: Installation Troubleshooting; Troubleshooting The Installation Of The Media Server Hardware - Avaya S8700 Series Installing And Configuring

Appendix B: Installation troubleshooting

This section provides some simple strategies to help you troubleshoot an installation of a media
server. This section includes:

Troubleshooting the installation of the media server hardware

●
Troubleshooting the configuration of the media server hardware
●
Troubleshooting the installation of the license file and the Avaya authentication file
●
page 90
Troubleshooting the installation of the media server
hardware
.
Problem
No power to the
UPS
No power to the
Ethernet switch
No power to the
media server
The servers are
not shadowing
The IPSI LEDs
flash
Installing and Configuring the Avaya S8700-Series Media Server
Possible solution
Ensure that the UPS is plugged into the outlet.
●
Ensure that the outlet has power.
●
For other solutions, see the user guide for the UPS.
●
Ensure that the Ethernet switch is plugged into the UPS or the outlet.
●
Ensure that the UPS or outlet has power.
●
For other solutions, see the user guide for the Ethernet switch.
●
Ensure that the media server is plugged into the UPS.
●
Ensure that the UPS has power.
●
Push the power button on the front of the media server.
●
Make sure you are using a cross-over cable.
●
Make sure fiber optic cable is plugged in correctly, RX to TX and TX
●
to RX.
Ensure that the IPSI is in the correct slot. Use slot 1 for the G650
●
Media Gateway, slot 2 for the G600 Media Gateway, and the
Tone-Clock slot for all others.
Ping the IPSI from server.
●
Ping the server from the IPSI.
●
on page 87
on page 88
February 2007
on
87