Troubleshooting Guide - Datalogic Matrix 120 Reference Manual

TROUBLESHOOTING

9.3 TROUBLESHOOTING GUIDE

Problem
DL.CODE Installation:
Autorun or Start.hta doesn't
run
Power ON:
the "POWER" LED is not lit.
One Shot or Phase Mode
using the Input 1 (External
Trigger) or Input 2:
the "TRIGGER" LED is not
blinking while the External
Trigger is switching.
One Shot or Phase Mode
using serial trigger source:
the "TRIGGER" LED is not
blinking.
Phase Mode:
the "TRIGGER"
correctly blinking but no image
is displayed in the DL.CODE
window.
Continuous Mode:
the "TRIGGER" LED is not
blinking.
TROUBLESHOOTING GUIDE
Suggestion

Check Windows settings to see if Autorun is disabled.

Associate the file type .hta with the Microsoft HTML
Application host mshta.exe in Windows\System32.

Is power connected?

If using a power adapter (like PG6000), is it connected
to wall outlet?

If using rail power, does rail have power?

If using CBX, does it have power (check switch and
LED)?

Check if you are referring to the device / accessory
cable connector or to the CBX spring clamp connectors.

Measure Voltage either at pin 1 and pin 2 (for 17-pin
connector) or at spring clamp Vdc and GND (for CBX).

Check if you are referring to the device / accessory
cable connector or to the CBX spring clamp connectors.

Is the sensor connected to Input 1 or Input 2?

Is power supplied to the photo sensor?

For NPN configuration, is power supplied to one of the
two I1 or I2 signals (A or B)?

For PNP configuration, is one of the two I1 or I2 signals
grounded (A or B)?

Are the photo sensor LEDS (if any) working correctly?

Is the sensor/reflector system aligned (if present)?

On the Reading Phase step check the Input 1 or Input 2
Debouncing Time parameter setting.

On the Reading Phase step check the settings for
Acquisition
Reading Phase-OFF parameters.

On the Reading Phase step check the settings for
Acquisition
Reading Phase-OFF parameters.

Are the COM port parameters (Baud Rate, Parity, Data
Bits, Stop Bits) correctly assigned?

On the Reading Phase step check the settings of
Acquisition Trigger String, Reading Phase-ON
String, and Reading Phase-OFF String parameters.

Is the serial trigger source correctly connected?

Is the Phase frequency lower than the maximum frame
LED is
rate?

Verify the correct software configuration settings.
Trigger, Reading
Trigger, Reading
9
Phase-ON, and
Phase-ON, and
117