Troubleshooting; General Guidelines; Windows Xp Sp3 And Matrix 120 Usb Interface - Datalogic Matrix 120 Reference Manual

9

9 TROUBLESHOOTING

9.1 GENERAL GUIDELINES


When wiring the device, pay careful attention to the signal name (acronym) on the
CBX100/500 spring clamp connectors (chp. 4). If you are connecting directly to the Matrix
120 M12 17-pin connector pay attention to the pin number of the signals (Appendix A).

If you need information about a certain reader parameter you can refer to the DL.CODE
help on line. Connect the device and click on the link to the parameter you're interested in.
 If you're unable to fix the problem and you're going to contact your local Datalogic office or
Datalogic Partner or ARC, we suggest providing (if possible): Application Program version,
Parameter Configuration file, Serial Number and Order Number of your reader. You can
get most of this information while DL.CODE is connected to the reader.

9.2 WINDOWS XP SP3 AND MATRIX 120 USB INTERFACE

There are some critical points to pay attention to when using DL.CODE for Matrix 120
configuration over the USB interface and the configuration PC's operating system is
Windows XP.

The USB drivers are only compatible with the most recent update of Service Pack 3
(SP3) for Windows XP. Older versions of SP3 are not compatible with USB drivers.
Connect to Windows Update and download the last available SP3 version before XP
maintenance ended.

On PCs running Windows XP SP3, only one USB device at a time can be connected to
the LAN where DL.CODE performs discovery.

First time USB device discovery on a PC using Windows XP SP3 requires being logged
in as administrator in order to load the device drivers.

Windows XP SP3 requires a longer period of time to establish connection (about 1
minute) before allowing USB device discovery.
116
MATRIX 120™ REFERENCE MANUAL