Automated Service Request (Call Home); Lenovo Electronic Service Agent - Lenovo System x3500 M4 Installation And Service Manual

A single problem might cause more than one error message. When this happens, correct the cause of the
first error message. The other error messages usually will not occur the next time you run the diagnostic
programs.
If the server stops during testing and you cannot continue, restart the server and try running the DSA
Preboot diagnostic programs again. If the problem remains, replace the component that was being tested
when the server stopped.
Diagnostic text messages
Diagnostic text messages are displayed while the tests are running.
A diagnostic text message contains one of the following results:
Passed: The test was completed without any errors.
Failed: The test detected an error.
Aborted: The test could not proceed because of the server configuration
Additional information concerning test failures is available in the extended diagnostic results for each test.
Viewing the test log results and transferring the DSA collection
Use this information to view the test log results and transferring the DSA collection.
To view the test log for the results when the tests are completed, click the Success link in the Status column,
if you are running the DSA graphical user interface, or type :x to exit the Execute Tests menu, if you are
running the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the DSA interactive menu.
• If you are running the DSA graphical user interface (GUI), click the Success link in the Status column.
• If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select
completed tests to view the results.
You can also send the DSA error log to Lenovo support to aid in diagnosing the server problems.

Automated service request (call home)

Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error
is detected.
These tools can help Lenovo Support speed up the process of diagnosing problems. The following sections
provide information about the call home tools.

Lenovo Electronic Service Agent

Lenovo Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and
software inventory information, and reports serviceable problems directly to Lenovo Support.
You can also choose to collect data manually. It uses minimal system resources, and can be downloaded
from the Lenovo website. For more information and to download Lenovo Electronic Service Agent, go
to http://www.ibm.com/support/esa/.
146
System x3500 M4 Installation and Service Guide