Xerox WorkCentre Pro 412 Service Manual page 113

Error Status Check
Jam 2 at 1. Tried to print and stack thick paper in
face-up the face-up tray.
tray 2. Tried to print and stack thin paper in
the face-up tray.
Jam 2 at 1. Face down tray is full.
face-down 2. Paper curls in the face down tray.
tray
Clutch error 1. Check the solenoid spring.
2. Check the armature assembly/cush-
ion
3. Check the harness and connectors to
the clutch.
High volt- 1. Check the terminal output voltage
age error 2. Check HVPS
Feeding 1. Check for paper path obstructions.
obstacles 2. Does the plate-knock-up prevent
paper feeding.
Skew Is the width guide adjusted to the paper
width?
Stacking 1. Took out the Stacker extender to sup-
port long papers?
2. Too much paper in the stacker
3. Face-up stacker does not neatly
stack the papers and stack not in order.
Engine 1. Check CBF Harness_CN7.
Error (Main PBA to LSU)
WorkCentre Pro 412
Launch Issue
Solution
1. When using thick paper such as envelope,
card stock, label and transparencies, one-sheet
printing is recommended.
2. Face-down tray is recommended for thin
paper.
1. Empty the face down tray.
2. Open the cover front and check that the roller
and spring, are correctly located.
1. Check whether the spring is expanded or not.
2. Check for the correct assembly of the arma-
ture.
3. Install new parts as necessary.
1. Remove the toner cartridge, open the cover
and press cover open switch lever. Measure the
voltage with high voltage probe during print cycle.
If the voltage is normal, install a new toner car-
tridge.
2. Disassemble the left side cover, and check HV
of the solder side of HVPS, if necessary, install a
new HVPS.
1. Clear obstructions from the paper path.
2. Turn the power off and on. Open and close the
Top cover to return to the original state.
Correctly adjust the width guide.
1. Use extender as per the paper length.
2. The Face-up stacker normally can hold 100
pages when using 75gsm, however, stacking
capacity will be lower with thicker paper.
3. Face-down stacking is recommended for spe-
cific papers and one-sheet feed.
Refer to troubleshooting "ENGINE ERROR".
August 2001
Maintenance & Troubleshooting
7-31