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Summary of Contents for Tunstall Vi
- Page 1 Service Provider Contact information Tunstall Vi / Vi+ Personal Emergency Response System (PERS) Connection Guide & User Manual...
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Page 2: Table Of Contents
Contents What’s in the box? ................. 3 The Home Console Unit ..............4 Installation Advice ................. 5 How to install ....................7 Using the PERS ................9 Making a Call to the Response Center ............9 Canceling a Help Call ................... 9 Using the yellow Customer Care button ............ -
Page 3: What's In The Box
What’s in the box? When the box is opened for the first time, please ensure it includes all of the following: Home Console Unit Help Activator iVi™ Amie+ intelligent pendant Help Activator Wearing options iVi™ Amie+ Neck cord Neck cord Clothing clip Belt clip Belt clip... -
Page 4: The Home Console Unit
The Home Console Unit Front view (System Controls) Customer Care Button (Yellow) Reset Button (Green) Status Light (Green/Red) HELP Button (Red) Microphone Speaker Back view Internal Rechargeable Back-Up Rubber Feet x 4 Battery Compartment Cover (Do Not Open) End view Antenna (place in upright position) DC –... -
Page 5: Installation Advice
Installation Advice The initial set-up of your PERS is important in providing a safe and reliable service. Please carefully read the “Do’s and Don’ts” section prior to connecting your system. If you have any questions, please contact your Service Provider. Do’s Do: Place the Home Console Unit on a flat, sturdy, non-metallic surface •... - Page 6 The home console unit contains a built in DSL filter so it is compatible with broadband/cable telephone phone service. A separate DSL filter is not required. WARNING IF YOU HAVE A BROADBAND/CABLE PHONE SERVICE AND THERE IS A POWER FAILURE If there is a power failure to your home, your telephone service will become disabled unless you have a back-up power supply connected to your home or modem.
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Page 7: How To Install
How to install Step 1 - Connecting the power and telephone line cords Step A – Plug the supplied telephone cord into the jack on the rear of ⓐ Home Console Unit labeled LINE. Disconnect your existing telephone line from the telephone jack and insert the one supplied with the system into the telephone wall jack. - Page 8 Step 2 – Initial System Test Press the button on the Help Activator. The two-way voice Home Console Unit will beep and transmit a signal to the Response Center. A Response Center operator will speak with you over the Home Console Unit to activate the service, verify personal and responder information and ensure the system is working properly.
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Page 9: Using The Pers
Using the PERS Making a Call to the Response Center Press the button on the Help Activator or the red HELP button on the Home Console Unit. Canceling a Help Call If you accidentally press the Help Activator button, immediately press the GREEN RESET button on the Home Console Unit to cancel the signal. -
Page 10: Status Warnings & Voice Messages
Status Warnings & Voice Messages Telephone-Line Monitoring & Messages If the telephone line goes out of service, becomes inoperable or cord becomes disconnected from the jack or console, the Home Console Unit will announce ‘WARNING – the telephone line is disconnected’ after 1 minute and the red status light will flash once every second. -
Page 11: Home Console Unit Messages & Status Lights
Home Console Unit Messages & Status Lights Customer Care Home console unit Button (Yellow) status To be determined by your Service Provider To be determined by your Service Provider Status LED Home console unit (Green/Red) status Green LED on Normal mode Red LED flashing Low battery (1 every 4 seconds) -
Page 12: Removing & Returning Your System
Removing & Returning your System Please contact your Service Provider before attempting to remove or return your system. Prior to disconnecting the System, please inform the Response Center by either activating the Home Console Unit or by calling. Disconnecting the system Remove all wires from the rear of the Home Console Unit including the telephone line and power adaptor. -
Page 13: Help And Advice
Help and Advice False alarms If you accidentally activate a help call by inadvertently pressing your help activator or the red HELP button on the home console unit, please do not worry. The Response Center operator is always happy to talk with you. Troubleshooting If your home console unit does not work: Ensure the telephone cord is plugged into the main telephone jack –... -
Page 14: Fcc Notices
FCC Notices Federal Communications Commission (FCC) notices This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US:G2XAL03B57004. If requested, this number must be provided to the telephone company. - Page 15 you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Alarm dialing equipment must be able to seize the telephone line and place a call in an emergency situation. It must be able to do this even if other equipment (telephone, answering system, computer modem, etc.) already has the telephone line in use.
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Page 16: Technical Details
Our policy of continual development means that product specification and appearance may change without notice. © 2015 Tunstall Healthcare Group Ltd. ® TUNSTALL is a registered trademark. Manufactured by Tunstall Healthcare Group, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR Tel: +44 1977 661234 Fax: +44 1977 662450 Email: enquiries@tunstall.com...
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