Tunstall GO Quick Start Manual

Overview
Tunstall GO is a wearable device with 3G cellular and GPS technology. When activated it sends
an alert along with your GPS location data to the 24/7 monitoring team. You will be able to talk
with the operator over the speakerphone, and they will organise assistance if required.
Stainless steel
Hypoallergenic chain
Speaker
Light ring illuminates
around Tunstall GO
Microphone
• Requesting Help: press and hold both buttons.
• System Check: press and hold one button.
• Cancel: press and hold one button.
Wearing Tunstall GO with a Pacemaker:
If you have a pacemaker you cannot wear Tunstall GO as a pendant. Instead, attach Tunstall GO
to the supplied split ring, which can be attached to a belt clip or keys. Tunstall GO must be kept
at a minimum distance of 25cm from your pacemaker at all times.
Optional Fall Detection:
When enabled, Tunstall GO uses sophisticated fall detection technology to detect a significant
fall, subsequent impact, and a period of no movement. When Tunstall GO detects a fall has
occurred, it will play the pre-alarm sequence and announce, "Fall detected." Red lights will flash
around your Tunstall GO to let you know the fall alert is in progress. The red lights will stop
once the Alarm Receiving Centre (ARC) has made voice contact. If you have not experienced a
fall or there has been a false activation, you can cancel the fall alert by pressing a single button.
Tunstall GO will announce; "Cancelled" and the alert will be stopped. Expect false activations in
the first few days as you get used to wearing Tunstall GO.
Tunstall GO must be worn as a pendant around the neck for the fall detection algorithm to
work as intended.
Charging and Battery Notifications
Wireless Charging:
1. Connect the plug pack and supplied cable to the charging base, plug into power.
2. Place your device on the wireless charger. Be sure to check that the 'walking person' symbol
faces upwards; the charger and Tunstall GO will illuminate blue to indicate that charging has
started.
3. Charging duration is approximately three to five hours from low battery.
4. When Tunstall GO is charged its light ring will illuminate green.
5. To use your device at any time, simply remove it from the wireless charger.
Please Note: You will need to perform a System Check at the location of your charger to ensure
Tunstall GO has coverage for any automatic updates. If Tunstall GO is kept in a location where
there is no coverage for an extended period, it will continue trying to send reports and this can
drain the battery faster.
Tunstall GO will need a charge approximately once every month with regular use, however, it will
inform you when it needs to be placed on the charger. Tunstall GO will also need to be charged
if you have recently sent an alert for help, as this event uses more battery power. Having fall
detection enabled will consume more battery, and you will notice that you have to charge your
device more frequently.
Requesting Help
Split ring
To send an alert for help, any time of the
day or night, press and hold both buttons
on your Tunstall GO.
This will start the short pre-alarm period.
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While you are speaking with an operator,
Tunstall GO will work in the background
to obtain your current location and send
it to Tunstall.
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Low Battery Notifications:
• When your battery is low, Tunstall GO will periodically play the following voice
message: "Low battery, please place me on the charger today," and will flash orange.
• When your battery is critically low, Tunstall GO will periodically play the following
voice message: "Critically low battery, please place me on the charger immediately. An alert
may fail," and will flash red.
• Automated voice messages will only play during day time hours.
Important Charging Notes:
• If you have a pacemaker, you should be sure to keep the wireless charger and
Tunstall GO at least 25cm away from your pacemaker during charging.
• Place the charger on a flat surface and please make sure all parts of the charger are
properly connected before use.
• Do not use the charger if any parts of the charging system are damaged.
• Do not place anything metal on top of the charger.
• Do not cover the charger with any material, including the chain.
• Do not place the charger in direct sunlight, recommended charging temperature
between 10°C to 35°C.
• During charging Tunstall GO can become warm to the touch.
The light-ring around Tunstall GO will flash Once the alert has been received, a voice
red to let you know an alert is being sent message will play and repeat:
to monitoring. has been received by monitoring; you will
soon be contacted by an operator."
A voice message will play, "Help alert in
progress."
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Once you have been located, the
When an operator ends the call Tunstall
operator will send assistance, or organise
GO will flash green to indicate that the
emergency services if required, to your
Tunstall operator can still call back and
location.
your location continues to be sent.
Tunstall GO automatically stops reporting
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your location after 30 minutes.
Charging Components
Plug Pack
A Tunstall operator will answer;
"The alert Tunstall GO will ring and automatically
answer. Tunstall GO has a hands-free
speakerphone system; speak clearly and
slowly to the operator.
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Cancelling an alert
To cancel an alert, press and hold
one button on Tunstall GO during the
pre-alarm period. Tunstall GO will say
"cancelled." If the alert has already
been sent, simply speak to the operator
and let them know you do not require
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assistance.
Charging Cord Charger Blue when charging
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