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Status Warnings & Voice Messages
Telephone-Line Monitoring & Messages
If the telephone line goes out of service, becomes inoperable or cord
becomes disconnected from the jack or console, the Home Console Unit will
announce 'WARNING – the telephone line is disconnected' after 1 minute and
the red status light will flash once every second. This warning will be repeated
every 30 seconds until the telephone service is restored.
If you hear this voice message, check to make sure that the telephone line
and electrical power connections to the Home Console Unit and wall are
secure. If the message persists, the following issues may be the cause of the
problem;
1.
Telephone line may be out-of-service.
2.
The telephone line connection to your home may be disconnected or
compromised.
3.
If you have broadband or cable phone service and electrical power
goes out, there will be no dial tone unless you have an un-interruptible
power supply connected to the modem.
If all connections are secure and the warnings continue, press the GREEN
RESET button to silence the warning. Please note that during this
condition, the system will be unable to send a signal to the Response Center.
If the warning continues after power and phone service is restored, contact
your local telephone line company or call your Service Provider.
DC (electrical) Power Back-Up Monitoring & Messages
If a DC power failure occurs, the Home Console Unit will continue to work
using its backup battery, however, as a warning the red help button will flash
once every 4 seconds (see section – Home Console Unit Messages on the
next page). The unit will also announce 'WARNING – there is no electrical
power'. This warning is repeated every 5 minutes. To silence the warning
press the GREEN RESET button.
If the power failure lasts for more than 1 hour, during the next hour the unit will
automatically transmit a signal to the Response Center. A call will then be
raised periodically to the Response Center until the electrical power is
restored. The battery provides approximately 30 hours of backup battery to
allow you to call the Response Center during a power outage. If you have
Broadband/Cable phone service, the PERS may be unable to send a signal
due no phone line service.
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