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Related Manuals for Tunstall Care@Home C7000
Summary of Contents for Tunstall Care@Home C7000
- Page 1 Care@Home™ C7000 User & Installation Guide...
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Page 2: Table Of Contents
Table of Contents Overview Installing the C7000 2.1. Determining the Best Location for the C7000 2.2. Necessary Items 2.3. Setting Up the C7000 2.4. Wall Mounting the C7000 2.5. Configuring C7000 Parameters Operating the C7000 3.1. Monitoring a Resident – Pro and Family 3.2. -
Page 3: Overview
Overview The C7000 is a connected, emergency-response control device, used for personal emergency applications. The C7000 is designed to monitor people living at home or in an assisted-living facility. The C7000 works with the Care@Home™ sensor devices, collects information about the resident’s daily activities, and transmits the information to the monitoring station. - Page 4 EMERGENCY CALL button: Initiates an emergency call RESET button: Cancels an active alarm report Answers ring for in progress speakerphone call Clear reminders Disconnects during speakerphone call Enable/disable activity timer Speaker Activity LED PAIRING button Power LED Communication LED Trouble LED The C7000 includes a high-volume speaker, and a sensitive microphone.
- Page 5 Ethernet port (disabled) Power adapter Backup battery Test mode pinhole Mini-USB for service SIM card Power switch The C7000 has a rechargeable battery as a backup power source. The C7000 communicates with the monitoring station using a cellular network. If there is a communications failure, the C7000 saves messages and sends them when communications are restored.
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Page 6: Installing The C7000
Installing the C7000 Installing the C7000 includes the following: • Determining the best location for the C7000 • Setting up the C7000 • Table placement or wall mounting • Configuring the C7000 parameters 2.1. Determining the Best Location for the C7000 Survey the premises to determine the best location for the C7000. -
Page 7: Setting Up The C7000
2.3. Setting Up the C7000 To set up the C7000: 1. Ensure the power switch is OFF. 2. Place your thumb in the oval hole above the power switch, and lift off the back cover. 3. For the cellular model, insert the SIM card, with its contacts facing downward. - Page 8 5. Plug the power cable into the C7000 power socket and secure the cable under the tab. Secure under tab 6. Connect the cable to power. Caution: Do not connect to a socket controlled by a switch 7. Replace the back cover 8.
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Page 9: Wall Mounting The C7000
2.4. Wall Mounting the C7000 The C7000 can be placed on a tabletop or mounted on a wall with screws. To mount the C7000 on a wall: 1. Prepare the following equipment: • A drill with a standard bit • Two 3 X 35 DIN 7982 C screws and wall anchors: •... -
Page 10: Configuring C7000 Parameters
2.5. Configuring C7000 Parameters The C7000 is pre-configured to manage and control the C7000 and its associated peripherals. Use Care@Home™ CMS to adjust the configuration for the requirements of the resident and the resident’s family. Refer to ESUG05074 Care@ Home CMS Reference Manual. Some adjustments can made to multiple C7000s using Care@Home™... -
Page 11: Emergency Alarms
3.2. Emergency Alarms To trigger an emergency alarm, the resident presses the EMERGENCY button on the C7000 or uses one of the following peripherals. Device Description Emergency Trigger Emergency Pendant Resident presses panic Advanced (ES700EPA) Pendant with button panic button and Emergency Pendant fall detection Advanced Jewelry... -
Page 12: Safety Alarms
3.3. Safety Alarms The C7000 sounds an alarm when peripherals indicate an emergency. These include: • Flood detector senses water • Smoke detector detects smoke 3.4. Emergency Conversation Flow with the C7000 The C7000 supports the following types of conversation flow: •... -
Page 13: C7000 Leds
3.5. C7000 LEDs The LEDs on the C7000 display operational information, as described in the following table. Display Description • Lit – AC power connected Power Green • Blinking – Battery operation • Off – No power • Lit – Communication available Communication Green... - Page 14 Display Description • Lit and C7000 beeps – C7000 or peripheral malfunction, or lost communications with the monitoring station Trouble • Blinking and C7000 beeps – Peripheral supervision lost or low battery power NOTE: To stop the beeps, press RESET •...
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Page 15: Restoring Factory Settings
4. Restoring Factory Settings Restoring the C7000 to factory settings: • Removes all peripherals • Resets all parameters to factory defaults Caution: Consult with Essence Smart Care technical support before restoring factory settings. To restore factory settings: 1. Press and hold the RESET button. RESET button 2. -
Page 16: Removing All Peripherals
The C7000 LEDs flash and the C7000 beeps three times. The C7000 is restored to factory settings. 5. Removing All Peripherals The monitoring station continues to receive updates about lost peripherals until they are removed from the C7000. Note: This action removes all peripherals from the C7000. -
Page 17: Software Updates
6.1. Software Updates To perform software and firmware updates for the C7000 and its peripherals, use the remote boot function in Care@Home™ CMS. Refer to ESUG05074 Care@Home CMS Reference Manual. Updates for multiple C7000s can be performed using Care@Home CareView. Refer to ESUGSC181 CareView User Guide. After a firmware update, reset the C7000. -
Page 18: Resetting The C7000
6.4. Resetting the C7000 Resetting prepares the C7000 for use after maintenance. For example, firmware updates. Note: During a reset, the C7000 does not communicate with the server or peripherals. To reset the C7000: 1. Turn the power switch OFF. 2. - Page 19 Item Data Standard Double Capacity Battery: • One Li-Po, 3.7 V, 2800 mAh • Rechargeable with three-year Backup Battery battery life • Provides a minimum of 48 hours of continuous operation Cellular models: • SIA IP Reporting Modes • DC – 09 •...
- Page 20 Item Data CE, FCC, IC ETL : • UL 1637 • UL 1635 • CSA 22.2 #205 EN 60950-1 EN 301 489-1 & EN 301 489-3 EN 300 220-1 & EN 300 220-2; Receiver sensitivity: -108 dBm EN 50130-4 EN 50130-5 Environmental Class I Compliance EN 50134-2, EN 50134-3, and 50134-5...
- Page 21 This device complies with FCC Rules Part 15 and with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: 1. This device may not cause harmful interference 2. this device must accept any interference received including interference that may cause undesired operation. For Industry Canada: Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
- Page 22 For Industry Canada: – This Class B digital apparatus complies with Canadian ICES-003. – Cet appareil numerique de la classe B est conforme a la norme NMB- 003 du Canada. Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Essence Security International Ltd.) could void the user’s authority to operate the equipment.
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Page 23: Appendix A Testing Peripherals
Appendix A Testing Peripherals The C7000 enables testing paired peripherals to ensure that all components work properly. Testing Activity Sensors The C7000 responds with a voice message after each interaction with a peripheral. If the C7000 does not respond, make a note and continue testing. -
Page 24: Testing Emergency Devices
Testing Emergency Devices Emergency devices are button-based devices, including: • VPD • SPB • Pendants • EPA • EPP • EP To test the emergency devices: 1. Press the C7000’s PAIRING button twice. The C7000 responds, “Control panel entered test mode”. The power, communication, and trouble LEDs flash. -
Page 25: Troubleshooting
5. Test the SPD - Do one of the following: • Press the EMERGENCY CALL button. • Pull the emergency cord. The C7000 confirms with a voice message. 6. Press the C7000’s RESET button. The C7000 responds, “Control panel exited test mode”. Troubleshooting If the C7000 does not respond to a device being triggered: 1. -
Page 26: Testing The Mdsense
Testing the MDsense To test the MDsense: 1. Press the control panel’s PAIRING button twice. The control panel responds, “Control panel entered test mode”. The control panel’s power, communication, and trouble LEDs flash. PAIRING button 2. Remove the MDsense’s socket cover, pull cord or power cord. The MDsense’s LED lights. - Page 27 5. Slide the battery compartment upward into the MDsense until it clicks. The LED flashes. 6. Walk in front of the MDsense. The LED flashes. 7. Lie on the floor. Remain still while the LED is solid red. Remain on the floor until the LED flashes slowly.
- Page 31 Legal Notice Usage of this document, and all information (including product information) provided within, are subject to the following terms and conditions, and all applicable laws. If you do not agree with these terms, please do not access or use the remainder of this document.
- Page 32 Our policy of continual development means that product specifications and appearance may change without notice. Tunstall does not accept any responsibility for any errors and omissions contained within this document. © 2021 Tunstall Group Ltd. ®Tunstall is registered trademark.
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