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Help and Advice
False alarms
If you accidentally activate a help call by inadvertently pressing your help
activator or the red HELP button on the home console unit, please do not
worry. The Response Center operator is always happy to talk with you.
Troubleshooting
If your home console unit does not work:
Ensure the telephone cord is plugged into the main telephone jack –
•
see page 7.
Ensure that the DC power adaptor is plugged into the unit and a non-
•
switched (always on) electrical outlet.
Ensure that DC power supply is being supplied to the home console
•
unit (the green LED light should be on).
If the home console unit has a lit or flashing light, please see the
•
Home Console Unit messages and status lights section.
Cleaning
Dust the home console unit with a soft cloth which can be lightly moistened
with a gentle detergent if required. Ensure that no moisture goes through the
speaker grill.
The Help Activator can also be cleaned in the same manner.
Moisture
Don't position your home console unit where it may come into contact with
water or moisture. Help activators are waterproof (to IP67 standard) up to 3
feet water depth. They can be worn in the shower or bath however they
should not be submerged for more than 30 minutes.
Battery information
Please contact your Service Provider if batteries need to be replaced. Do not
open the battery compartment or attempt to replace the battery.
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