Avaya 9608 User Manual page 33

Greeting type
VDN
ANI
Prompted Digits
June 2014 Using Avaya IP Deskphone 9608, 9608G, 9611G, 9621G, and 9641G H.323 in the Call Center
Description
Vector Directory Number. Call vectors are
commands that route incoming calls to the call
center and determine how these calls are
processed. The VDN permits each call to be
treated uniquely according to a number of
factors, including the number the caller dials, the
number the caller calls from, the number of calls
in queue, and the time of day or day of the week
or both.
Automatic Number Identification. This type
makes vector routing decisions based on the
caller identity and the number of the originating
line.
Used in call centers with automatic recordings
that prompt the caller to enter digits to reach a
specific area of assistance in the call center. For
example, a caller might be prompted to press 1
to reach Sales or 2 for Billing inquiries.
Comments? infodev@avaya.com
About call center greeting types
Match criteria options
In ready Mode: Play for incoming
calls when agent status is
Available.
Anywhere: The data matches any
set of characters in the incoming
call-associated display message.
This is the option set by default.
On left: The data matches the
characters on the left end of the
incoming call-associated display
message.
On right: The data matches the
characters on the right end of the
incoming call-associated display
message.
Exact match: The data matches
exactly the entire incoming call-
associated display message .
Anywhere: The data matches any
set of characters in the incoming
call-associated display message.
This is the option set by default.
On left: The data matches the
characters on the left end of the
incoming call-associated display
message.
On right: The data matches the
characters on the right end of the
incoming call-associated display
message.
Exact match: The data matches
exactly the entire incoming call-
associated display message.
Anywhere: The data matches any
set of characters in the incoming
call-associated display message.
This is the option set by default.
On left: The data matches the
characters on the left end of the
incoming call-associated display
message.
On right: The data matches the
characters on the right end of the
incoming call-associated display
message.
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