Avaya 9608 User Manual page 11

Callout Name
No.
10 Home
11 History
12 Phone Button
13 Message
14 Volume
15 Mute
16 Dual Headset Adapter
17 Release
Note:
A Release button is displayed instead of the FORWARD and HEADSET buttons on the
deskphone, when the deskphone is attached with a CC face plate. The face plate can be
attached to the 9641G phone only.
June 2014 Using Avaya IP Deskphone 9608, 9608G, 9611G, 9621G, and 9641G H.323 in the Call Center
Introduction to the Avaya Call Center agent deskphones
Description
Press the Home button to access the Home screen. The Home
screen provides options to customize phone settings, configure call
logging, select the display language, view network information, and
log out the telephone extension.
Press the History button to view a list of your outgoing, incoming, and
missed calls. The icon on the History button is illuminated when you
have missed calls. Direct agent calls (DAC) will show on your log but
call center calls will not.
Press the Phone button to return to the Phone screen from the
Features list or another application.
Press the Message button to connect directly to your voicemail
system.
Press + or - on the Volume button while active on the headset to
adjust the volume. To adjust the volume of the ringer, press + or - on
the volume button while the headset is inactive.
Press the Mute button to mute a call in progress. To take a call off
mute, press Mute again.
When attached, two people with headsets can listen to the same call
with this adjunct device.
Press the Release button to end a call. Note: This button appears
only if the Contact Center (CC) face plate is attached to the 9641G
model.
Comments? infodev@avaya.com
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