Avaya 9608 User Manual page 13

Name
3 Phone Display: Top Line When the phone is idle, the top line shows the missed call icon with
4 Phone Display: Agent
Status line
5 Phone Display: Agent
Information line
6 Phone Display: Call
Appearances/Feature
Lines
6 Call/Line Appearance
Buttons or Feature
Buttons
7 Phone Display: Softkey
Labels
8 Softkeys
9 Message
June 2014 Using Avaya IP Deskphone 9608, 9608G, 9611G, 9621G, and 9641G H.323 in the Call Center
Introduction to the Avaya Call Center agent deskphones
Description
the number of calls missed, your primary extension, and the time and
date. System messages also display on the top line.
Note:
After successful agent log in, the primary extension on the top
line is replaced by Agent ID.
When you are logged in as an agent, the Status line (below the top
line) shows your current work status; see
and icons on page 28 for information.
The Agent Information line displays all agent related information such
as caller information, user-user information, and agent status
information depending on the VU-stat configuration.
For more information, see
When the Phone screen is active, the Call Appearance lines show call
information, for example, information about an active call, an idle line,
or a line that has a held, or a conference call. When the Features list
is active, the display area shows the call center features you use to do
your job, such as VU Stats, After Call work and other features.
Note:
You can change the screen width from Full width mode where
each call appearance or feature occupies the entire width of a
line to Half width mode where each call appearance or feature
occupies half the width of a line, effectively splitting the screen in
half.
For more information on changing the screen width, see
the phone screen width
The right and left sides of the display screen have up to 8 buttons that
you can program as either call appearance, line buttons or feature
buttons. Press a call appearance, or line button to make or answer a
call or to resume a call on hold. Press a labeled feature button to
activate or deactivate that feature. The feature buttons provide access
to the Avaya call center system features that have been administered
for your extension. The green LED next to each feature button
indicates if the feature is currently on or off. If the green light is on, the
feature is on. The feature buttons provide the same features that are
available in the Features menu. For more information about the
features menu, see the Features
The bottom line of the display shows the softkey labels applicable to
the information displayed on the screen.
Press the softkeys to select the actions indicated by the softkey labels
above them. The labels and the actions vary depending on the current
context.
Press the Message button to connect directly to your voicemail
system.
Comments? infodev@avaya.com
About status line information
About the agent information
on page 38.
Menu.
line.
Setting
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