Avaya 9608 User Manual page 20

Navigating the deskphone
the display screen. If you have a 9608 monochrome deskphone, the icons show in black and white.
If you have a color display deskphone such as the 9611G, 9621G, or 9641G, the icons display in
color or gray shades or both.
Note:
For information about the agent work status icons, see
on the status line on page 28.
Icon
(9608)
(9611G)
(9621G, 9641G))
(9608)
(9611G, 9621G, 9641G)
Using Avaya IP Deskphone 9608, 9608G, 9611G, 9621G, and 9641G H.323 in the Call Center
20
About status line information and the icons
Description
Missed calls. A call was not answered or was forwarded to voice
mail. The total number of missed calls displays next to this icon.
This call appearance line is idle and not in use.
An incoming call is alerting on this call appearance line.
A call is active on this line.
A call is on Hold on this line.
The deskphone is forwarding your calls.
A Conference is active on this line.
A Conference is on hold on this line.
A Bridged Call is in progress on this line.
On the Phone screen display, use the right arrowhead icon to gain
access to the Features screen. On the Features screen display,
use the right arrowhead icon to gain access to your calls on the
Phone screen.
Scroll up or down when the display has more information than can
display in the application area.
Indicates a Forced Logout Override is in effect. Depending on how
the administrator configire your call center system, a system-
generated forced logout might occur. For example, based on the
time of day. This icon indicates an override is active.
Notifies you that the system has recorded your Agent Greeting
and the greeting is available.
Notifies you that the phone is playing your Agent Greeting.
Comments? infodev@avaya.com
June 2014