Changing The Greeting Type Using A Touch-Based Deskphone - Avaya 9608 User Manual

If the default greeting type is not the one you want, proceed to
touch-based deskphone

Changing the greeting type using a touch-based deskphone

About this task
When adding a new greeting, the telephone displays the Greetings Type Selection screen after
you indicate that you have completed recording your greeting. New greetings are automatically
assigned a default type of Auto Answer with a Match Criterion of All Calls and you use the
Greetings Type Selection screen to change that default type, if required. When changing an
existing greeting, the Greeting Type Selection screen displays when you select the greeting you
want to change, and tap the Type Details icon.
The default greeting type Auto Answer with a Match Criterion of All Calls means that this greeting
plays automatically when you answer an incoming call. The other greeting types are Manual, VDN,
ANI and Prompted Digits. Other than Manual, all types require that you also select match criteria,
such as when to invoke this greeting, or where to find the data to trigger the greeting. You must also
select additional data, such as a telephone number sequence or string with which the system can
match the display message to a specific greeting. This feature is useful when you deal with different
groups of customers and want a customer-specific greeting to play based, for example, on the
number the caller has dialed. For more information about Greeting Types and their applicable match
criteria, see About call center greeting types
Procedure
1. Ensure that the telephone displays the greeting whose type you want to change. Tap the
Details icon on the right side of the Type line.
2. Use the Right Arrow on the Type line to cycle consecutively through the available types or
the Left Arrow to cycle back through the types. Notice that the Match Criteria value below
the type may change to correspond with the type currently displayed.
3. To change the match criterion for the greeting type, use the Right Arrow on the Match
Criterion line to cycle consecutively through the available criteria or the Left Arrow to cycle
back through the choices.
4. If the telephone displays the String to Match label, you must indicate what string of digits
the telephone should look for. Tap the String to Match line and use the dialpad to enter the
number sequence that should be matched for this greeting. For example, if you serve two
customers with the telephone numbers 732-42-111 and 732-842-2222, you can enter just
the last four digits of those numbers as the strings to match for their respective greetings.
After entering the string, press Done to return to the Type Selection screen.
5. Tap Done again, then tap Save on the Greetings Summary screen.
June 2014 Using Avaya IP Deskphone 9608, 9608G, 9611G, 9621G, and 9641G H.323 in the Call Center
on page 35 before saving the greeting.
on page 32.
Comments? infodev@avaya.com
Adding an agent greeting using a touch-based deskphone
Changing the greeting type using a
35