Avaya 9608 User Manual page 10

Setting up the deskphones
Callout Name
No.
3 Phone Display: Top Line When the phone is idle, the top line shows the missed call icon with
4 Phone Display: Agent
Status Line
5 Phone Display: Agent
Information Line
6 Call Appearance/
Feature lines
7 Softkeys
8 Quick Touch Panel
9 Contacts
Using Avaya IP Deskphone 9608, 9608G, 9611G, 9621G, and 9641G H.323 in the Call Center
10
Description
the number of calls missed, your primary extension, and the time and
date. System messages also display on the top line.
When you are logged in as an agent, the Status line shows your
current work status. For more information, see
information and icons on page 28. Tap Features on the right side of
the Status line to move from the Phone screen to the Features list.
Tap Calls on the right side of the Status line to move from the
Features list to the Phone screen.
The Agent Information line below the Status line shows information
about a call state; see About the agent information line
When the Phone screen is active, the lines below the Status line show
call appearances. For example, information about an active call, an
idle line, or which line has a held or conference call. Tap a call/line
appearance to make or answer a call. When the Features list is
active, the lines show the call center features you use to do your job,
such as VU Stats, After Call work and other features.
Note:
By default, the feature labels and call/bridge appearances appear on
separate screens. However, you can request the administrator to
configure a consolidated screen for feature labels and call/bridge
appearances.
Tap a labeled feature button to enable or disable that feature. The
feature buttons provide access to the Avaya call center system
features that have been administered for your extension. The green
LED next to each feature button indicates if the feature is currently on
or off. If the green light is on, the feature is on.
The feature buttons provide the same features that are available in
the features menu.
If you have the Quick Touch panel activated at the bottom of the
display (see Setting the Quick Touch panel
two or three call appearance lines show on the display, depending on
how many lines you indicate for the Quick Touch panel.
The bottom line of the display shows the softkeys applicable to the
information displayed on the screen. Softkey labels appear directly on
the softkeys, which you tap to take the indicated action. The labels
and the actions vary depending on the current context.
If administered, the Quick Touch panel provides additional buttons for
features and work modes. Note that when displayed, the Quick Touch
panel might overlay some of your call appearance lines. For more
information, see Setting the Quick Touch panel
Press the Contacts button to view the entries in your contact list.
Comments? infodev@avaya.com
About status line
for information.
on page 38 panel), only
on page 38.
June 2014