Troubleshooting Table - Intertek 1802 Installation & Owner's Manual

5.3 Troubleshooting Table

Symptom
Board does not power up.
Cannot get into
programming mode.
System emits a long tone
and cancels programming.
Keypad is dead.
Buzz or noise on the line.
System will not answer
when called from a
remote location.
Electric strike locks on or
gate operator holds open.
Access code will not work.
1810-162-A-6-16
• No power. Check for 16 VAC input power.
• If OV LED is ON, input voltage is too high. Insure that the transformer connected to the input terminals is
16 VAC.
• Wrong master code entered. Start over.
• Waiting too long between pushing buttons. Enter information quicker.
• Keypad is not plugged into board correctly. Cable points down.
• Waiting too long between pushing buttons.
• Forgetting to press " * " first when programming.
• No power. Check for 16 VAC input power.
• Check that the keypad is properly connected to the circuit board. The cable on the plug points down
when connected to the circuit board.
• Check for a short to ground behind the circuit board.
• Check for pinched wires near the door hinge.
• Check for 16-volt power shorted to a conduit.
• Check for a phone line shorted to ground.
• Check that the phone wires are twisted.
• Check that all wires, speaker, keypad, etc., are isolated from ground.
• Check that the cabinet is properly grounded. Be sure case ground (terminal 3) is not used as a low
voltage common.
• Check for excessive voltage drop on 16 VAC power.
• Check phone line with telephone test set.
• Answer incoming call feature is turned off. Turn answer incoming call feature on.
• Number of rings to answer may be programmed too high. Reprogram number of rings to answer.
• Excessive voltage drop on 16 VAC line.
• Hold open schedule is enabled. Turn off hold open schedule or reprogram time zone.
• Access code used was programmed under a hold location code. Reprogram access code into a
momentary activation location code.
• A hold command was sent to the relay from the resident's phone. Deactivate the relay using the
resident's phone.
• Forgetting to press # first.
• Access code is time zone restricted and the access code time zone is enabled. Turn access code time
zone off, reprogram time zone boundaries or reprogram access code without a time zone.
Possible Solution(s)
51